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Hotel Emperador

4.0 star property
Hotel with a rooftop terrace, steps from Gran Via

Photo gallery for Hotel Emperador

Exterior
Outdoor pool, pool loungers, lifeguards on site
Porch
Interior entrance
Outdoor pool, pool loungers, lifeguards on site

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
Gran Via 53, Madrid, Madrid, 28013
  • Place, Gran Via
    ‪1 min walk‬
  • Place, Lope de Vega Theatre
    ‪1 min walk‬
  • Place, Plaza de España - Princesa
    ‪1 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪23 min drive‬

Room options

View all photos for Club Room, 1 Double or 2 Single Beds

Club Room, 1 Double or 2 Single Beds

Club Room, 1 Double or 2 Single Beds

9.8 out of 10
Exceptional
(21 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hairdryer
Bathrobes
Private bathroom
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Single Room (Interior)

Minibar, in-room safe, desk, soundproofing

Single Room (Interior)

8.2 out of 10
Very good
(22 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
TV
Hairdryer
Private bathroom
Electric kettle
Minibar
  • 9 sq m
  • Sleeps 1
  • 1 Large Single Bed

View all photos for Habitación Club Pemium balcon

Habitación Club Pemium balcon

Habitación Club Pemium balcon

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Separate bedroom
Hairdryer
Bathrobes
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double or Twin Room

Minibar, in-room safe, desk, soundproofing

Standard Double or Twin Room

8.8 out of 10
Excellent
(173 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hairdryer
Private bathroom
Electric kettle
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

9.4 out of 10
Exceptional
(19 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Hairdryer
Private bathroom
Electric kettle
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds OR 1 Single Bed

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About the area

Madrid

Hotel Emperador puts you in the heart of Madrid, steps from Gran Via and within a 10-minute stroll of Puerta del Sol. Highlights at this hotel include an outdoor swimming pool, a poolside bar and a bar/lounge. .Enjoy the gym, seasonal outdoor swimming pool, pool loungers and lifeguards on site. 2153 square feet (200 square metres) of event facilities include 11 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 7:30 AM and 10:30 AM. .Attractions within a 10-minute walk of this 4-property class Madrid Centro hotel include Royal Palace of Madrid and Plaza Mayor.

What's nearby

  • Gran Via - 1 min walk - 0.0 km
  • Lope de Vega Theatre - 1 min walk - 0.0 km
  • Plaza de España - Princesa - 1 min walk - 0.1 km
  • Plaza de Callao - 3 min walk - 0.3 km
  • Royal Palace of Madrid - 8 min walk - 0.7 km

Getting around

  • Santo Domingo Station - 1 min walk
  • Madrid Principe Pio Station - 16 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 22 min drive

Restaurants

  • ‪Al-Nassim Teteria | Restaurante Libanés - ‬3 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Carl's Jr - ‬2 min walk
  • ‪Steakburger - ‬1 min walk
  • ‪Oven - ‬1 min walk

About this property

Hotel Emperador

Hotel with a rooftop terrace, steps from Gran Via
Hotel Emperador offers its guests an outdoor pool and a fitness centre. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre, 11 meeting rooms, and limo/town car service. Event space at this hotel measures 2153 square feet (200 square metres) and includes a conference centre. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Emperador.

This 4-star Madrid hotel is smoke free.

  • 1 building
  • 232 guestrooms or units
  • 10 levels
  • 2153 sq ft of conference space
  • 200 sq. m of conference space
  • Built in 1947
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Hotel Emperador offers 232 accommodations with minibars and a safe. Satellite televisions are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 19 for adults and EUR 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Art gallery
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre (2,153 square foot of space)

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 1947
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 66.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 19 for adults and from EUR 19 for children
  • Rollaway bed fee: EUR 66.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Emperador
Emperador Hotel
Emperador Madrid
Hotel Emperador
Hotel Emperador Madrid
Madrid Emperador Hotel
Hotel Emperador Hotel
Hotel Emperador Madrid
Hotel Emperador Hotel Madrid

Frequently asked questions

What is the cancellation policy at Hotel Emperador?

Hotel Emperador offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Hotel Emperador have a pool?

Yep, and guests love it! Hotel Emperador has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open from May to September.

Does Hotel Emperador serve breakfast?

You bet, our travelers can't get enough of the buffet breakfast here! Offered daily from 7:30 AM to 10:30 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Hotel Emperador?

No, Hotel Emperador does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Emperador?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel Emperador?

No, only service animals are allowed.

Hotel Emperador Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1382 out of 1961 reviews
Rating 8 - Good. 410 out of 1961 reviews
Rating 6 - Okay. 112 out of 1961 reviews
Rating 4 - Poor. 29 out of 1961 reviews
Rating 2 - Terrible. 28 out of 1961 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

6/10 Okay

Eva

Travelled with family
Liked: Cleanliness
Room and facilities seemed not worth the price.
Stayed 1 night in Nov 2025

10/10 Excellent

Zenaida

Liked: Cleanliness, staff & service, amenities
Clean. Staff courteous and friendly.
Stayed 2 nights in Nov 2025

8/10 Good

Orfislandis

The room wasn’t what I was expecting, as the hotel looks beautiful, initially had to contact the front desk due an odor
Stayed 3 nights in Nov 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good however, they did not offer the 20% discount to us. Otherwise clean and we felt safe with an armed guard at the door for the night shift
Stayed 3 nights in Nov 2025

10/10 Excellent

Oana

Stayed 1 night in Nov 2025

10/10 Excellent

Oana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean,friendly,professional staff. The security guy up front is great!
Stayed 2 nights in Nov 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is in a great location. The staff were friendly, helpful and professional!
Stayed 2 nights in Oct 2025

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel !! Great location and wonderful customer service
Stayed 1 night in Nov 2025

10/10 Excellent

Dhiraj

Travelled with family
Liked: Cleanliness
Location is amazing right in the heart of Gran Via street. All major attractions and shopping is nearby. Room size is terrible knowing that the building was constructed recently.
Stayed 3 nights in Nov 2025

8/10 Good

LINA

Liked: Cleanliness, amenities, property conditions & facilities
Great Location
Stayed 2 nights in Oct 2025

10/10 Excellent

James

Stayed 2 nights in Nov 2025

10/10 Excellent

Hsien-Wen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfortable bed, ideal location. Friendly staff. Very good breakfast
Stayed 4 nights in Nov 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities
Great staff, very clean, breakfast was great.
Stayed 3 nights in Nov 2025

8/10 Good

Cesar

Travelled with family
Liked: Staff & service, amenities
Great service from all the staff. Deliciosos churros with Chocolate in the lobby. Good breakfast buffet. Great location near most of the iconic tourist attractions and metro station. Only issue was there is no full door for showery. Highly recommended.
Stayed 3 nights in Nov 2025

10/10 Excellent

Konjit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good room, and excellent staff. The breakfast is plenty.
Stayed 3 nights in Oct 2025

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and very comfortable. All staff very helpful and kind.
Stayed 6 nights in Oct 2025

10/10 Excellent

Nobleza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy walking access to the restaurants and theatre. Staff were very helpful. Lots of options to choose from the breakfast buffet. The only downside side was the elevators were very slow.
Stayed 2 nights in Nov 2025

10/10 Excellent

Mercedes

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was extremely helpful and professional. Room was very clean and larger than anticipated.
Stayed 7 nights in Oct 2025

10/10 Excellent

Marco, San Jose

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It has an excellent location, close to theaters, shops, restaurants, metro stattion and tourist attractions. The staff was very friendly and helpful, the room was clean and very comfortable, and breakfast was very good. The only suggestion is that they could provide two bottles of water per day instead of two for the entire stay.
Stayed 5 nights in Oct 2025

10/10 Excellent

andres

Stayed 2 nights in Oct 2025

6/10 Okay

Rafiuddin

Liked: Cleanliness, staff & service
Room was ok, no views from the window. Constant thumping sound of construction throughout.
Stayed 1 night in Nov 2025

10/10 Excellent

roberto, MELROSE PARK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emperador hotel in Madrid is one the hotels in Downtown
Stayed 6 nights in Oct 2025

10/10 Excellent

Colm

Stayed 1 night in Nov 2025

8/10 Good

MYRTA, CEIBA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place. Rooms are small but the buffet breakfast and location is great
Stayed 8 nights in Oct 2025

2/10 Terrible

Jeff

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When I leave reviews, the majority of the time they are positive. But this is not going to be that. I stayed for 4 nights at Hotel Emperador. The property has significantly more drawbacks than attributes. The Emperador hotel has 2 attributes: 1. The rooftop patio. A beautiful space, lots of seating availability, views on multiple sides of the building. 2. Staff. The hotel's staff were friendly, hard-working, and tried their best, in the face of being clearly understaffed. But there are many more drawbacks. The top 3: 1. Noise from outside. The property is in a very busy block of downtown Madrid, where all hours of the night there are sirens blaring, people screaming, horns honking (who honks at 2am?). We heard it all. Every night. Even earplugs couldn't block out the sounds. Good luck with sleeping. 2. Noise from inside. The walls are paper thin. PAPER thin. Every night, LONG conversations would be taking place in the hallway outside our door, that we could hear every word of. Conversations in the next room as well. It was as if these people were actually in our room. 3. Upkeep and amenities in the room. First off, this was a very very basic room. And not kept well. Worn fabric on the chairs, scuff marks on the desk and side tables and the door, carpet in the hallway "bunched up" in various places. Overall, it is really really not anywhere near a 4 star level, which is what this hotel presents itself as. You can do better, much better, in Madrid.
Stayed 4 nights in Oct 2025