2/10 Terrible
Reginald
Travelled with group
24 Feb 2024
Disliked: Cleanliness, property conditions & facilities
Lackland Families Deserve Better...
The absolute minimum bar for a hotel is TURN OVER A CLEAN TOILET. When I put the lid down I found an old liquid gift left by the last guest.
The tub has a poor drain, so 10 minutes in the shower and you are standing in rising, ankle deep water. The tub is not leveled to drain so there is always a pool of stagnant water in its middle. There are no tub shelves. The only reachable flat surface for your soap..is the toilet..see above..
There was a partially chewed dog bone under the tv stand. Now I know the floors were not swept and now that I am spending daylight hours in the room before check-out, explains the shed dog hair...on the coffee table...(zoom in on picture below)
Outside door handle remained broken throughout my stay.
I met a veteran at the hot tub. He was in crippling pain and was counting on the spa jets to provide just a moments relief. His son and I looked for controls or a remote before we asked the front desk to turn them on. They said the motor was broken and could not remember a time when the jets worked. It was both disheartening and maddening.
They note that the room is cleaned every 3rd day. I think they missed cleaning my room before check-in
Reginald
Stayed 3 nights in Feb 2024