Lower East Side Casino Hotels

I can’t say enough good things about the management team at this hotel. We had an issue with our original reservation, and they handled it with professionalism, kindness, and genuine care. Instead of making us feel like just another booking, they took the time to listen, quickly found a solution, and made sure we were completely taken care of. Their willingness to go above and beyond turned what could have been a stressful situation into a wonderful experience. It’s clear that guest satisfaction is a top priority here, and that level of customer service is hard to find. Because of the outstanding management, we thoroughly enjoyed our stay and would absolutely choose this hotel again. Highly recommended!

Only reason 4 star was because of Dani or else I would have given it lower. Dani was the only staff that is exceptional. She was friendly, and helpful. She made up for the rest of the staff, especially the ones in the cafe, it’s like they hated working there.

Great roof top vibe great art best hotel for a trip in the city