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"The property is quite unique - rooms were large and if you catch the sky cable it is easy to catch the ferry into the city. On the negative side, the ... " More

By a verified traveller on Wed 15 May 2019

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Hotel Description

At Sunborn London you'll be 1 km (0.6 mi) from Excel Exhibition Centre and 3.6 km (2.3 mi) from O2 Arena. Highlights at this hotel include a full-service spa, a restaurant, and a marina.

Flat-screen TVs with satellite channels are featured in all 136 rooms, and you can enjoy free WiFi, tablet computers, and espresso makers. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Premium bedding and down comforters invite a comfortable night's sleep, and you'll find nice touches like designer toiletries. Additionally, safes, hair dryers, and phones are available.

A day of pampering at Symphony Therapy Rooms can include deep-tissue massages, body scrubs, and mani/pedis. At the hotel's own lounge bar, you can stop for a drink. Plus you'll find free WiFi in public areas, concierge services, and a 24-hour front desk. English breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7 AM and 11 AM.

Attractions within a 10-minute drive of this 4-star Docklands hotel include Westfield Stratford City and London Stadium.

Classic Room (Yacht Dockview)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$136* Per night/room 9 May - 10 May

Executive Room (Yacht Dockview)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, River View (Yacht)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room (Yacht Family)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Room, River View (Yacht)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room (Yacht Family)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sunborn London ratings based on 3 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Sunborn London

Everyone (2) Couples (1)
4 out of 5

Posted by on 14 Jul. 2019

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4 out of 5
The property is quite unique - rooms were large and if you catch the sky cable it is easy to catch the ferry into the city. On the negative side, the breakfast is appalling - eggs were like rubber and cold. Range of cereal ordinary and tea had been stewing for hours.

Posted by on 15 May 2019

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1 out of 5
Hotel room climate control was broken and the stadard ventillation was so and rattly that sleep was next to impossible. The bathroom heating was stuck on permanently so that it was 33c inside at all times. The staff didnt do anything except call maintentnance which was completely poontless. The worst thing though was tge hotel decided to move furniture and remoddel on the floor above at 1am to 4am that inclidied sych fun times as loud crashes, constant loud footsteps and running, dragging furnature. The staff dont undetstand that noise propigates down from level 3 (reception) down the metal floor to rooms below. Yes it is directly under the final landing approach of london city airport and is very noisy when a plane lands about every 15 minutes. Dont believe others that say it isnt a problem, it certaintly is. Flights start 0630 ending 2230. Nothing was done to correct the broken facilities and the remoddeling in the middle of thr night was not stopped when multiple people complained. In a word the place is terrible.

Posted by on 27 Apr. 2019

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Property Features

As a guest of Sunborn London, you'll find a full-service spa and a marina. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 3 meeting rooms available. The business-friendly Sunborn London also features concierge services, dry cleaning/laundry services, and 24-hour room service. This 4-star London hotel is smoke free.

  • 136 guestrooms or units
  • 5 levels
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Offsite parking reservations required

Transport

  • Airport: London City Airport (LCY) (3.9 km / 2.4 mi)
  • Train station: London West Ham Station (3.8 km / 2.4 mi)
  • Metro station: Custom House for ExCel Station (0.4 km / 0.2 mi)

Room Amenities

Sunborn London offers 136 accommodations with tablet computers and espresso makers. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include showers, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Housekeeping is provided daily.

  • Tablet
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Espresso maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7 AM to 11 AM.

Sunborn London has a restaurant on site.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body scrubs
  • Massages
  • Deep tissue massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast and dinner.

  • No rollaway/extra beds available
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 40 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: GBP 15 per person (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • London Sunborn
  • Sunborn Hotel
  • Sunborn Hotel London
  • Sunborn London
  • Sunborn London England
  • Sunborn London Hotel
  • Sunborn
  • Sunborn London Hotel
  • Sunborn London London
  • Sunborn London Hotel London

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.