6/10 Okay
Anna
Travelled with partner
16 Feb 2024
Liked: Staff & service
We stayed 2 nights with breakfast for £456, so was expecting a very nice quality stay for the price.
On the positives, the bed was very comfortable. The first night, I asked for extra pillows and these were delivered quickly. The shower in the en-suite was excellent also. Breakfast was also very nice. The hotel is in a brilliant location for the centre of Liverpool & the Docks were approx 10 min walk as well.
We used the hotel spa and pool facilities which were £50 for 2 of us for an hour. It was expensive but very relaxing and enjoyable. However, the pool/ jacuzzi area was scruffy as loose mosaic tiles were coming off. For the price, it could do with smartening up.
On the down side, the room could have been cleaner. The carpet had stains on it and looked like it hadn’t been hoovered as it had debris on it. Light switches by the bed were sticky which was unpleasant. The toilet could have been cleaner also.
On the first morning, we had taken off our ‘do not disturb’ sign by 10.30am and left the room for the day. On returning at approx 6.30pm, our room had not been serviced which was disappointing. I had rung reception to request clean towels and we were told they’d be 10 mins. As a result I got in the shower but the towels didn’t come for another hour, so I ended up having to dry myself on a hand towel as this was the only dry towel we had! Not ideal. The staff did apologise for the delay.
The stay overall was pleasant but a little disappointing.
Anna
Stayed 2 nights in Feb 2024