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Crowne Plaza Cleveland Airport by IHG

3.5 star property
Suburban hotel with free airport shuttle and free local area shuttle

Photo gallery for Crowne Plaza Cleveland Airport by IHG

Indoor pool
Bar (on property)
Premium bedding, in-room safe, desk, blackout curtains
Reception
Exterior

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$141
includes taxes & fees
28 Dec - 29 Dec

Explore the area

View map
7230 Engle Rd, Middleburg Heights, OH, 44130
  • Place, Big Creek Reservation
    ‪2 min walk‬
  • Place, Southwest General Health Center
    ‪11 min walk‬
  • Place, Baldwin Wallace College
    ‪3 min drive‬
  • Airport, Cleveland, OH (CLE-Hopkins Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Room

8.8 out of 10
Excellent
(6 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Balcony

7.6 out of 10
Good
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Accessible Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
Private bathroom
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible (Communications)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
Private bathroom
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed, Accessible (Communications)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
Private bathroom
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

8.0 out of 10
Very good
(39 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
Private bathroom
  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
Private bathroom
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Junior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Premium bedding, in-room safe, desk, blackout curtains

Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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Exterior

Hilton Garden Inn Cleveland Airport

Hopkins
  • Pool
  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
4.3 out of 5, Excellent, 1,000 reviews
The price is AU$173
includes taxes & fees
28 Dec - 29 Dec
Hilton Garden Inn Cleveland Airport

About the area

Middleburg Heights

At Crowne Plaza Cleveland Airport by IHG you'll be within a 15-minute walk of Southwest General Health Center and 2 km (1.3 mi) from Baldwin Wallace College. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, Tavolo 72, serves Italian cuisine and is open for breakfast, lunch and dinner. Enjoy the indoor swimming pool, 24-hour gym and sauna. 11 square feet (1 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily between 6 AM and 10 AM. There's also free self parking, along with the convenience of a free airport shuttle. .Within a 20-minute drive of this 3.5-property class Middleburg Heights hotel, attractions include Progressive Field and Rocket Arena.

What's nearby

  • Big Creek Reservation - 2 min walk - 0.2 km
  • Southwest General Health Center - 11 min walk - 1.0 km
  • Baldwin Wallace College - 3 min drive - 2.2 km
  • Huntington Bank Field - 21 min drive - 31.0 km
  • Cleveland Clinic - 25 min drive - 35.2 km

Getting around

  • Brookpark Station - 12 min drive
  • Cleveland Station - 24 min drive
  • Cleveland Hopkins International Airport (CLE) - 12 min drive

Restaurants

  • ‪7 Brew Coffee - ‬4 min walk
  • ‪Raising Cane's Chicken Fingers - ‬6 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Fat Head's Brewery - ‬16 min walk

About this property

Crowne Plaza Cleveland Airport by IHG

Suburban hotel with free airport shuttle and free local area shuttle
Crowne Plaza Cleveland Airport by IHG offers its guests an indoor pool, a sauna, and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. Business amenities include a 24-hour business centre and meeting rooms.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 11 square feet (1 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Cleveland Airport by IHG. An area shuttle within 5 mi and A roundtrip airport shuttle (available 24 hours) are free. Free self parking is available.

This 3.5-star Middleburg Heights hotel is smoke free.

  • 1 building
  • 238 guestrooms or units
  • 5 levels
  • Conference rooms
  • 11 sq ft of conference space
  • 1 sq. m of conference space
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Crowne Plaza Cleveland Airport by IHG offers 238 accommodations with a safe and free newspapers. Beds feature premium bedding. 32-inch LCD televisions come with premium digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

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Exterior
Courtyard by Marriott Cleveland Airport South
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  • Parking included
  • Free Wi-Fi
  • Restaurant
4.1 out of 5, Very good, 999 reviews
The price is AU$179
includes taxes & fees
27 Dec - 28 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle
  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Extended parking on site (surcharge)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: USD 12.95 for adults and USD 7.95 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Tavolo 72

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna

Family friendly

  • Free area shuttle
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (11 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 12:30 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 12.95 for adults and from USD 7.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cleveland Airport Crowne Plaza
Crowne Plaza Cleveland Airport
Crowne Plaza Hotel Cleveland Airport
Crowne Plaza Hotel Cleveland Airport Middleburg Heights, Ohio
Crowne Plaza Middleburg Heights
Crowne Plaza Cleveland Airport Hotel Middleburg Heights
Crowne Plaza Cleveland Airport Hotel
Crowne Plaza Cleveland Airport Middleburg Heights
Crowne Plaza Cleveland Airport Middleburg Heights, Ohio

Frequently asked questions

What is the cancellation policy at Crowne Plaza Cleveland Airport by IHG?

Crowne Plaza Cleveland Airport by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Cleveland Airport by IHG?

As of 21 Dec 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Cleveland Airport by IHG on 28 Dec 2025 start from AU$140.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Cleveland Airport by IHG?

Yep, Crowne Plaza Cleveland Airport by IHG has a free self car park.

Are there any beaches close to Crowne Plaza Cleveland Airport by IHG?

The closest beach to Crowne Plaza Cleveland Airport by IHG is Huntington Beach (16.2 km).

Does Crowne Plaza Cleveland Airport by IHG have a pool?

Crowne Plaza Cleveland Airport by IHG has an indoor pool. The pool is open 9:00 AM to 9:00 PM.

Is Crowne Plaza Cleveland Airport by IHG family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Cleveland Airport by IHG is a hit with families.

Does Crowne Plaza Cleveland Airport by IHG serve breakfast?

Yeah, buffet breakfast is on offer daily between 6 AM and 10 AM.

Is there a free airport shuttle available at Crowne Plaza Cleveland Airport by IHG?

Yep, there's a free airport shuttle that runs 24 hours a day.

Is there a bar or restaurant at Crowne Plaza Cleveland Airport by IHG?

Yep, you can grab a meal at Crowne Plaza Cleveland Airport by IHG's onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at Crowne Plaza Cleveland Airport by IHG?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Cleveland Airport by IHG?

No, pets are not allowed.

Crowne Plaza Cleveland Airport by IHG Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 344 out of 1000 reviews
Rating 8 - Good. 235 out of 1000 reviews
Rating 6 - Okay. 151 out of 1000 reviews
Rating 4 - Poor. 124 out of 1000 reviews
Rating 2 - Terrible. 146 out of 1000 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Colleen

Liked: Staff & service
Stayed 1 night in Sep 2025

8/10 Good

Nanita

Travelled with partner
Liked: Amenities
It was a very nice establishment
Stayed 1 night in Sep 2025

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay ! The slide door to the balcony was a little tuff to open. Missing a light bulb Overall it was a nice stay and clean ! Police patrolled a lot thru the parking lot like it was a rough neighborhood.
Stayed 1 night in Sep 2025

6/10 Okay

Martin

Business traveller
Liked: Cleanliness, staff & service
Staff was very friendly at check in- and in house restaurant staff and food was good. POOL was closed. Appears to have construction inside, and a leak in hallway ceiling so a bucket with water. This place needs some updating! I paid additional $ for breakfast, but apparently their food truck didn’t deliver food. Easy parking for RV and trucks traveling through.
Stayed 1 night in Sep 2025

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Overpriced for dilapidated hotel

No shuttle service available- booked for this reason. Had to pay $60 in taxis and hotel would do nothing to help us. They gave us breakfast vouchers but we had already added to our hotels.cim booking. Hotel was SUPER dated, dirty, and dilapidated. Thought I could trust the Crown Plaza brand but this one was awful.
Stayed 1 night in Sep 2025

6/10 Okay

Tammy

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Staff at front desk upon check in acted like we were disturbing him. No information in regards to our stay. It was an inconvenience for him to check to be sure we were on the list for airport shuttle the following morning. Dumb waiters were in terrible condition. They had 3 elevators with only one working and we were afraid to use it. Smelled like the belts were burning up in it. Whole place could certainly use a facelift.
Stayed 1 night in Sep 2025

6/10 Okay

Stephanie

Liked: Cleanliness
Disliked: Property conditions & facilities
So, it was like the twilight zone where no one was working. When we first got to our roomI noticed that the toilet was running and then it started leaking. I tried to call down to the desk five different times to report it and no one would answer the phone. Then when we went downstairs to the restaurant again the twilight zone no one was there. The TVs were on the bar was open. Just no one was working. It was the weirdest experience ever the room was clean however we had to make sure that we didn’t slip and fall in the bathroom because there was so much water leaking everywhere, but I couldn’t get a hold of a staff member to even tell him that there was a problem. The TV couldn’t connect to the Wi-Fi the entire time so therefore we couldn’t even watch anything on TV. I just think this property needs a serious renovation.
Stayed 1 night in Sep 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle, parking, nice hotel
Stayed 1 night in Sep 2025

2/10 Terrible

Kenneth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property did not have the room I booked, I was supposed to to have a king bed with tub- I got a crappy full bed with shower, a room where the TV didn’t work, couldn’t get a drink because bartender had left,couldn’t get a meal because cook wasn’t there, couldn’t get in pool because it wasn’t open, and didn’t get a refund because Expedia CANT GET A RESPONSE FROM PROPERTY MANAGER! What a waste of time and money, ruined a special occasion for my wife and I.
Stayed 2 nights in Sep 2025

10/10 Excellent

Renee, Canton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Close to the airport with a shuttle.
Stayed 1 night in Sep 2025

10/10 Excellent

Geri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly. Room was super clean and the bed was comfortable
Stayed 1 night in Sep 2025

4/10 Poor

Wilda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool & sauna area was not useable during my entire stay. The microwave was always nasty inside & the top of it. Reported to desk but no one cleaned it. When I came back later in the evening it had not been cleaned still. Dirty linens & towels stayed on the hall floor in front of several rooms for day & half. I reported it to desk but those filthy bed linens & towels was still out in the hall when I left my room to checkout. One of the elevators stayed out of order. The ice machine on the floor out stayed never had ice when I went. I had to go to the main floor ice machine. I paid a $50 refundable deposit and I am still waiting for the $50 refund to my card. This was an unpleasant stay for my first time in Ohio. The rooms were extremely nice inside. I was hoping for a nice experience for my stay at the Crowne Plaza middleburg. I really would like to give this place a second chance if I ever visit Ohio again. Hoping that all these negatives mention are resolved.
Stayed 4 nights in Aug 2025

6/10 Okay

Curtis

Stayed 2 nights in Aug 2025

2/10 Terrible

Matthew

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is really bad. This is an old Motel 6, nothing is updated. This is not a Hotel - its a motel. On the way to out "room" we passed piles of garbage. Some were out side the rooms, but they had huge piles around the full garbage cans. The room floor looked clean, but the chair had some red stains on them. The linen had holes. It didn't smell bad, but with some of the people walking around there I wasn't comfortable leaving my car sitting outside all night. From the time I got my keys for the room to the time I went back to the desk, had to be under 20min. I let the front desk know that we will not be staying here because of the condition of the property (DON'T BELIEVE THE PICTURES FOR THIS PROPERTY). According to the policy NO Refunds will be given. If this was a $40 per night motel, I wouldn't complain, but the price was over triple that price. Expedia asked for the refund and they wouldn't budge. Expedia did offer a $25 credit for my trouble, but I am out 6x's that amount, because we had to get a different room.
Stayed 1 night in Aug 2025

6/10 Okay

Curtis

Stayed 2 nights in Aug 2025

4/10 Poor

Daniel

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was heavily water damage and extremely outdated and not clean at all especially the water with nats flying around it.
Stayed 2 nights in Sep 2025

4/10 Poor

Tanya

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property is very run down and dirty. There was black mold in our bathroom and furniture is beat up. Doors to rooms also dont close well Also the airport shuttle forgot about us even though we booked it ahead of time. Only good thing was the staff were quite friendly
Stayed 1 night in Aug 2025

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

christina

Disliked: Amenities
Room was very clean was upset the pool wasn’t open & didn’t get a heads-up before coming since I book for the pool
Stayed 2 nights in Sep 2025

8/10 Good

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rooms not cleaned! Mold on walls, couldn’t check!

We were not able to check into our room until 10PM because the rooms were not cleaned. We were supposed to wait for a call to tell us when we could check in, that never came. We finally just went to the counter and asked. The pool was closed and we were given no heads up. We booked this hotel strictly because it had a pool. There were dirty linens all over the hallways. There was mold on our wall and what looked like blood spatter on the wall. It was terrible.
Stayed 2 nights in Aug 2025

6/10 Okay

Eliza

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My room did not have a working television, the sink leaked, extremely slow drain for the tub. No hand soap only shampoo, no clock or phone. We were given another room and the tv had a green hue on every channel, no shower soap. I deserve some reimbursement
Stayed 3 nights in Aug 2025

2/10 Terrible

sherry

Disliked: Amenities, property conditions & facilities
Check in was at 3pm… got in my room at 9:45pm. Short staffed… no clean rooms. The room had several things not working… no breakfast buffet as advertised…. The pool was not open… on my way to my room linens lying out in the hallway. It was a disaster!!
Stayed 2 nights in Aug 2025

8/10 Good

Gabriela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The first room had a bathtub that didn't drain. Was moved to another room, bathtub drained but real slow. Ice machine didn't work on the 5th floor. Ask at the reception if shuttle could take us to the Oktoberfest and pick us up later. Was told they can only drop off. However, breakfast was great.
Stayed 1 night in Aug 2025

4/10 Poor

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a royal experience at the Crowne Cleveland

Reserved online, arrived 5 hours after check in time only to be told there were 15 reservations ahead of us waiting for the 2 queen room option. At this point we just wanted to go to bed so we took the room offered. No adjustments were made to our bill. The room was in total disrepair. No TV: missing light bulbs, broken curtains, bathroom fixtures, peeling wallpaper etc.
Stayed 1 night in Aug 2025