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Raffles Hainan

5.0 star property
Luxury resort on the beach, with 3 outdoor swimming pools

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Photo gallery for Raffles Hainan

4 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Exterior
Aerial view
Premium Villa, 1 King Bed, Private Pool
4 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Reviews
8.8

Excellent

Popular amenities

  • Hot tubHot tubHot tub
  • SpaSpaSpa
  • PoolPoolPool
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
Clearwater Bay Avenue,, Yingzhou Town, Lingshui, Lingshui, Hainan, 572427
  • Popular LocationQingshuiwan Golf Club6 min drive
  • Popular LocationHaitang Bay27 min drive
  • Popular LocationWuzihzhou Island Beach37 min drive
  • AirportSanya (SYX-Phoenix Intl.)55 min drive

Room options

Suite, 1 Double Bed, Private Pool (Clear Water Bay)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Fridge
  • Sleeps 3
  • 1 Double Bed

Family Room, 2 Double Beds

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 6
  • 2 Double Beds

Family Room, 2 Single Beds, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 4
  • 2 Single Beds

Raffles, Suite, 1 Double Bed

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 7
  • 1 Double Bed

View all photos for Grand Room, 2 Double Beds

Grand Room, 2 Double Beds | Exterior

Grand Room, 2 Double Beds

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 14
  • 2 Double Beds

Suite, 1 King Bed, Garden Area (Clear Water Bay)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed with Sofa bed (Clearwater Bay)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed, Private Pool

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Fridge
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

LCD TV, DVD player, iPod dock

Room, 1 King Bed, Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 3
  • 2 Queen Beds

Grand Room, 1 Queen Bed, Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

Grand Room, 2 Queen Beds, Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Grand Villa, 2 Double Beds, Private Pool

Premium bedding, minibar, in-room safe, desk

Grand Villa, 2 Double Beds, Private Pool

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Fridge
  • Sleeps 8
  • 2 Double Beds

View all photos for Premium Villa, 1 King Bed, Private Pool

Premium bedding, minibar, in-room safe, desk

Premium Villa, 1 King Bed, Private Pool

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Fridge
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Private Pool

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Fridge
  • Sleeps 3
  • 2 Queen Beds

Room, 2 Double Beds, Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Premium Suite, 1 Double Bed, Private Pool (Bay)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Fridge
  • Sleeps 3
  • 1 Double Bed

Premium Suite, 1 Double Bed (Bay)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 4
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds, Private Pool

Premium bedding, minibar, in-room safe, desk

Standard Twin Room, 2 Single Beds, Private Pool

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Fridge
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

Suite, 1 Double Bed (The Writer's)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
  • Sleeps 6
  • 1 Double Bed

Royal Villa, 2 Double Beds, Private Pool

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private pool
Air conditioning
Free cots/infant beds
Fridge
  • Sleeps 7
  • 2 Double Beds

Similar properties

Room
The Sanya EDITION
Pool
Spa
Kids pool
Free WiFi
4.8 out of 5, Exceptional, (54)
The price is AU$474
for 1 night
includes taxes & fees
11 June - 12 June
The Sanya EDITION

About the area

Linghsui

At Raffles Hainan, you'll be connected to a shopping centre and 3.8 km (2.4 mi) from Qingshuiwan Golf Club. Highlights at this luxury resort include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Raffles Spa can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the hot springs/mineral springs. The restaurant, BaiWei Chinese Restaurant, serves Chinese cuisine and is open for lunch and dinner. Clear Water Bay Lounge is the resort's own lobby lounge. Spend the day at the beach where you'll find free cabanas, and enjoy the 2 outdoor tennis courts and 24-hour gym. 91537 square feet (8504 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free wired Internet in public areas, a hot tub and a sauna. Buffet breakfast is available daily. There's also free self parking, along with the convenience of a free airport shuttle. .With a stay at this 5-property class Linghsui resort, you'll be 34.4 km (21.4 mi) from Wuzihzhou Island Beach.
View more Resorts in LinghsuiOpens in a new window

What's nearby

  • Qingshuiwan Golf Club - 6 min drive
  • China Duty Free Sanya Duty Free Shop - 21 min drive
  • Haitang Bay - 27 min drive
  • Wuzihzhou Island Beach - 37 min drive
  • Nanwan Monkey Island Nature Reserve - 39 min drive

Getting around

  • Sanya (SYX-Phoenix Intl.) - 55 min drive

Restaurants

  • 海南莱佛士酒店 - 1 min walk
  • 椰春渔家海鲜 - 15 min drive
  • 鸿星荟 - 16 min drive
  • 茴香庭 - 15 min drive
  • 雅居乐清水湾 - 5 min drive

About this property

Raffles Hainan

Luxury resort on the beach, with 3 outdoor swimming pools
Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Raffles Hainan, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. Wired Internet is free in public spaces. This luxury resort also offers a children's pool, a seasonal outdoor pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Linghsui resort.

  • 321 guestrooms or units
  • 11 levels
  • 2 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 91537 sq ft of conference space
  • 8504 sq. m of conference space
  • Built in 2011
  • Deli
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Raffles Hainan offers 321 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to furnished balconies. This accommodation offers separate dining areas. Beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Fridges, coffee/tea makers and minibars are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and complimentary toiletries.

This Linghsui resort provides complimentary wired Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Raffles Spa has 17 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • 24-hour free return airport shuttle on request
  • Area shuttle up to 40 km
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: CNY 238 for adults and CNY 119 for children
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • BaiWei Chinese Restaurant
  • Clear Water Bay Lounge
  • Desa
  • Sapori
  • Sing Ken Ken

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Motor boating
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • Tennis lessons
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (91,537 square foot of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 17 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Doorbell and phone notification
  • Grab bar in shower
  • Hand-held showerhead
  • In-room roll-in shower
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 11 floors
  • 2 buildings
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • DVD player
  • IPod dock
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Separate dining area

Outdoor space

  • Furnished balcony

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Raffles Hainan

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 525.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 1000

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 238 for adults and from CNY 119 for children
  • Airport shuttle fee: CNY 600 per vehicle (one way)
  • Rollaway bed fee: CNY 525.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hainan Raffles
Raffles Hainan
Raffles Hainan Hotel
Raffles Hainan Hotel LingShui
Raffles Hainan LingShui
Raffles Hainan Resort Lingshui
Raffles Hainan Resort
Raffles Hainan Resort
Raffles Hainan Lingshui
Raffles Hainan Resort Lingshui

Frequently asked questions

What is the cancellation policy at Raffles Hainan?

Raffles Hainan offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Raffles Hainan?

As of 28 May 2024, prices found for a 1-night stay for 2 adults at Raffles Hainan on 11 June 2024 start from AU$349.91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Raffles Hainan?

Yep, Raffles Hainan has a free self car park. Onsite parking is limited.

Are there any beaches close to Raffles Hainan?

The closest beach to Raffles Hainan is Wuzihzhou Island Beach (14.5 km).

Is there a spa on site at Raffles Hainan?

Yep, Raffles Spa is available for guests. It has a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as prenatal massages.

Does Raffles Hainan have a pool?

Raffles Hainan has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Raffles Hainan have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Raffles Hainan?

Raffles Hainan features 3 outdoor pools, a full-service spa and free beach cabanas. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Raffles Hainan a romantic place to stay?

1 hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Raffles Hainan.

Is Raffles Hainan family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as children's slippers and free infant beds in the guestrooms, it's no surprise that Raffles Hainan is a hit with families.

Are there hot tubs in the rooms at Raffles Hainan?

No, but there are deep-soaking baths in the guestrooms.

Does Raffles Hainan serve breakfast?

You bet, buffet breakfast is served daily.

Is there a free airport shuttle available at Raffles Hainan?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Raffles Hainan?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Raffles Hainan?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Raffles Hainan?

No, pets and service animals are not allowed.

Is there a golf course on site at Raffles Hainan?

There is a golf course next to Raffles Hainan.

Raffles Hainan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 14 out of 21 reviews" "
Rating 8 - Good. 5 out of 21 reviews" "
Rating 6 - Okay. 0 out of 21 reviews" "
Rating 4 - Poor. 0 out of 21 reviews" "
Rating 2 - Terrible. 2 out of 21 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, use of water- pools, fountains, overflows- particularly well presented and contributes to an atmosphere of calm. Numerous small sculptures representing all the birds on the island are a particular delight, too. Lagoon pool is gorgeous- shaded, winding and calm in areas even when children and families are playing in other areas. The spa is particularly tranquil and the services are designed to promote calm and wellness. What makes this hotel different from the other 5 star properties on the island, however, is the staff. Their willingness to please and their determination to provide excellent service is without doubt the best I have seen in China. Raymond, BeiBei, Walt, Jane, Chef Eric ... so many names that could be mentioned, including the new GM, Gerry, who is determined to make this property truly outstanding. We have stayed in countless properties throughout China, including Hainan Island- this is the best so far. Not everything is perfect yet- but the potential and determination are there. It is one of the few hotels in China to which we will return. This hotel understand what 5 stars should mean.
Stayed 8 nights in Jun 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2021

8/10 Good

MARCOS

Liked: Room comfort
It is not what I expected from Raffles...
Stayed 7 nights in Dec 2020

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I stayed at Hainan Island. On the night of the 26th, the day before, I asked the staff in the lobby. Does the hotel have a currency exchange service? One girl told me that without this service, I can go to a nearby bank. So I went to the bank twice the next day and waited for an hour. But the bank asked me why I didn't redeem it at the hotel? The hotel you live in has always cooperated with our bank and can exchange currency directly. I was very surprised. I don't understand why the female staff told me that I didn't exchange the service. It was because of this that our trip was completely paralyzed. We were all very angry because we spent a lot of time at the bank. I didn't even think that such a high-class hotel could not even meet such a low service requirement. When I left the hotel, I asked another staff member if I could exchange money. Like the bank, she was sure that the hotel had this service.
Stayed 2 nights in Sep 2019

10/10 Excellent

Jessica, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places I’ve ever stayed! Raffles is great! Expedia on the other hand is not. I had a horrible experience with them on the rest of my travels. Be sure when after you book call the hotel, verify the address and information. My experience with the other hotels that I booked was that the address was 3 hours on the other side of town and their phone number didn’t work! But as far as Raffles, it was the only thing they got right. However I recommend going straight to the Raffles website and booking it through them. ✌
Stayed 1 night in Jul 2019

8/10 Good

Fritha, Shenzhen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent and friendly.
Clearwater Bay is about 60 minutes north of Sanya airport. We took the free shuttle there (take free airport shuttle bus to temporary car park, then jump on Raffles shuttle for 2 hours) ...and returned to the airport by private car from RMB600 (50 mins). Would recommend the Italian restaurant and the one downstairs from it at the resort. Very pricey meals - especially as it's pretty much the only place on the block up and running. Much development happening in the bay. But this doesn't impact on the resort. The spa is mighty fine and the staff are super friendly. We stayed during the low season and not only got a great upgrade but a very late checkout to match our evening flight. Highly recommend the premium ocean view rooms looking over the beach front. Watch out for the beach umbrellas, they do not filter the sun rays even if you are shaded. This was the second visit to this hotel. May book again for next year as service and delivery were consistently high for most aspects. English is not fluent for most staff. But it is functional and they seemed to be trained in the basics and take pride in their work.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfied
Hotel's in-room book recommended few tourist places but I asked hotel's staff how could I get there, they said very far, 80/90km away to Luihuitou, Famous Kuan Yin temple, Tianyahaijiao etc all too far. Told me to stay in the hotel instead! And the taxi cost will be extremely high to get me back and forth. Very unhappy about the arrangement made by hotel for my transport pick up to airport. They told me it would cost me RMB/CNY300 for an empty car to pick me up at 6am on my departure, I agreed to it. However on the day, after I boarded the private taxi, the driver told me it is RMB/CNY350. I said the night before hotel did call to confirm for me but why they had to increase the price again?? Very dishonest. Also, at check into hotel, I requested for non smoking room the hotel staff told me the whole hotel is smoke free. I said ok. However my room had ash tray and matches and sofa table carpet had been burnt by cigerattes. I asked the hotel staff was it smoking room or non smoking room I was given, the reply I got was they cannot control guests who choose to smoke! I told them if your hotel is smoke free, you have the rights to stop guests from smoking and fine them if caught smoking! Any other international hotels are strict with their regulations and I am very surprised that this Raffles Hainan is not!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service
Overall has been a very good service hotel. Only need to have more variety for food choices.

10/10 Excellent

Batyr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Clive, Milano, Italy.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Undiscovered Relaxation Paradise
We had a wonderfully relaxing holiday at Raffles. A very stylish and luxurious break and felt like we were the only ones the the entire time. Great food and amazing service from all the staff. There are staff absolutely everywhere just waiting to help and assist you in any way you need them to. The beach and pools are ideal to relax in or swim in. The rooms are all huge and make you feel very much at home with all the creature comforts you could hope for. A truly relaxing holiday location that would also be an ideal honeymoon location given the relax and service. We will definitely go again. Worth going all that way for.