8/10 Good
Angelos
Travelled with family and small children
29 Dec 2025
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Definitely not what I would expect from a 5-star resort charging close to $1,000 per night. Overall, the stay felt extremely overpriced for what was provided.
1) Food & Dining
The food was decent but far too expensive for the quality and portions. Dining options were also very limited.
2) Housekeeping Issues
Housekeeping was consistently poor. Upon arrival, I found trash near the bed (including a sleeping earbud and plastic pieces), as well as a dirty, used glass placed back as if it were clean. I turned the glass upside down to highlight the issue, yet the next day it was returned to the rack unchanged.
After complaining, the hotel offered a complimentary bottle of champagne with a personal card, which was a thoughtful gesture. Unfortunately, even one of the champagne glasses was dirty, so I gave up! I was also given a towel that smelled like it had never been washed, as if it came straight from the factory.
3) Ongoing Cleanliness Concerns
On a daily basis, it felt like housekeeping was cutting corners, which was evident in the room, carpet, and replenished supplies. This level of service is not acceptable for a 5-star hotel or a $1,000-per-night rate.
4) Staff Experience
Most staff were friendly, including the shuttle drivers. Some valet staff and many waitstaff were less welcoming.
Advice to Managers
Do frequent housekeeping spot checks. Also adjust prices or give dining credits or something. A $20 complementary champaign is not enough to fix this mess, I'm sorry.
Angelos
Stayed 3 nights in Dec 2025
