Four Seasons - accommodation in La Cruz de Huanacaxtle

One thing we liked most about the hotel was that it was very clean. You would see people cleaning, sweeping, mopping everywhere. The food wasn't that great. What you get at the restaurants are also served in the buffet. The restaurants were FCFS, so you would need to wait in line to get a table before the restaurant opened. The hotel is really big. It is quite a walk from the rooms to the pools and even further to the beach. There are 5 elevators but they are all beside each other. So getting from your room and to the pool is far. The beach is great but they do not provide an umbrella (you can rent them for 300 mxn a day). There were lots of loungers around the pool, we never had a hard time getting seats. For drinks you had to go to the bar to get them. There isn't poolside servers. One day they had a drink cart but had limited drinks. We wished there were servers instead of having to walk and wait in a line (especially with kids). The kids area is great for kids 5 and under. The splash pad was under construction when we were there. We felt the kids area was the only space that lacked cleanliness. The hotel was recently renovated (December 2025). The rooms were updated and clean. Drinks & mini bar in the rooms were included. They also had lots of night shows (for kids as well). Overall decent place to stay. If the food was better we would go back. This was the most disappointing part of our trip.

staff was great. check in staff were dismissive and rude

My only complaint is my room was not refilled with bottled water. The sign on the mini bar said it was restocked every 2nd day, on day 4 I had to call and ask for it.