Occidental - accommodation in Bucerías

We stayed at the 6person suite with the “tobogán” pool view. The room was terrible. Both of the showers that were in the suite were really old so the shower heads on both were spilling water all over the bathroom. The air conditioning unit (mini split) in both rooms were moldy. One of them didn’t turn on and the other one was spilling water onto the bed and pillows when turned on. In the kitchen, the faucet was very old so the water would come out at an angle and not straight down like normal. There was also a significant leak under the sink when we would open the faucet so there was always a big puddle of water on the floor by the sink. The fridge would tilt when we opened it and it was scary because it felt like it was going to fall over every time. There are no blackout shades in the living room, so people can see inside the living room area when walking by. Our biggest concern was the moldy smell and malfunctioning air conditioning units. We asked for a different room and the staff said that all of the suites were the same. We went to look at another suite and it was worse than ours. I would not return to the hotel if the rooms are dilapidated. The pools and beach were very nice. The towel service was terrible. Staff said they were open from 10-6 for towel service and I went several times during that time frame and they were closed.

Had to do a little walk to get to the ocean, walking across the street. No big deal if you don't mind walking, as the street has basically no traffic. Food was good, had a few issues with a couple of the servers, but no big deal. Rooms were big and cozy, property was in really good conditions, no issues whatsoever with room services. They have plenty of restaurants to pick from, but you have to remember to make reservations early in the morning because they fill up pretty quick and you have to do it on a daily basis. Otherwise, you'll be stuck with the buffets, which are not bad and they have two of them. Good variety of food. Two problems, though. They have plenty of pools, but they close them at 6 pm, which I never heard of. I didn't mind it that much because I love jumping in the ocean and I barely use the pool, but sometimes I like to go in the pool for a few minutes before getting ready for dinner. Other hotels usually stay opened until 8 or 9 pm. And my other main issue was that I made reservations through Expedia for 3 couples. And when I arrived to the hotel, they only found a reservation for one of the couples (not even mine) using the confirmation I received from Expedia. I was kind of mad because they say they had no way of knowing we were coming together and they oit us on separate areas. I don't see the point on making a reservation through Expedia if there's no communication among them. Bad experience that way and barely any help

Ocean view from our balcony- lovely! The staff are kind and friendly, always laughing. The property isn’t fancy but it is clean, comfortable and has an excellent swimming pool. We very much enjoyed our stay and will be back.