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moksa Rebirth Hotel

Photo gallery for moksa Rebirth Hotel

Exterior
Garden
Daily cooked-to-order breakfast for a fee
Sauna
Garden views, open daily

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$264
7 July - 8 July

Explore the area

View map
65 Kamitakano Higashiyama Sakyo Ward, Kyoto, Kyoto, 606-0067
  • Place, Mikage Shrine
    ‪1 min walk‬
  • Place, Ruriko-in Temple
    ‪1 min walk‬
  • Place, Shugakuin Imperial Villa
    ‪9 min drive‬

Room options

View all photos for Standard Twin Room, Non Smoking

A hotel room with a bed, a sofa, a small table, a TV, and a window with a view of greenery.

Standard Twin Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room, Non Smoking

A modern hotel room with a large bed, a TV, a sink, and a window with blinds.

Superior Twin Room, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Superior River Twin Room, Non Smoking

A modern living room with a flat-screen TV mounted on the wall, a sofa, and a window with a view of greenery.

Superior River Twin Room, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • River view
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Deluxe Twin Room, Non Smoking

A modern, minimalist living room with a sofa, a small round table, and a window with a view of trees.

Deluxe Twin Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Futon
  • Free Wi-Fi

View all photos for Deluxe River Twin Room, Non Smoking

A view of a traditional Japanese garden with stone lanterns, a stone path, and lush greenery.

Deluxe River Twin Room, Non Smoking

  • River view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

View all photos for Junior Suite Twin Room, Non Smoking

A modern hotel room with a bed, sofa, and a small table.

Junior Suite Twin Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Futon
  • Free Wi-Fi

View all photos for Junior Suite Garden Twin Room, Non Smoking

A modern bedroom with a large bed, a bedside table, and a view of greenery through the window.

Junior Suite Garden Twin Room, Non Smoking

  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Futon
  • Free Wi-Fi

View all photos for Executive Suite Twin, Non Smoking

A modern hotel room with a bed, a TV, a small table, and two chairs near a window with a view of trees.

Executive Suite Twin, Non Smoking

  • Mountain view
  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Single Futon
  • Free Wi-Fi

View all photos for moksa Suite Twin, Non Smoking

A modern bedroom with a large bed, bedside tables, and a large window.

moksa Suite Twin, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds
  • Free Wi-Fi

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THE THOUSAND KYOTO

Shimogyo Ward
  • Spa
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
9.6 out of 10, Exceptional, 1,002 reviews
The price is AU$319
8 July - 9 July
THE THOUSAND KYOTO

About the area

Kyoto

A luxury stay in Kyoto awaits you at moksa Rebirth Hotel. You'll be steps from Ruriko-in Temple and 2 km (1.2 mi) from Shugakuin Imperial Villa. Highlights at this hotel include a full-service spa, a restaurant and free self-parking. .The fine-dining restaurant, MALA, is open for breakfast and dinner. Lounge 帰去来 is the hotel's own bar. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and spa services. Each morning cooked-to-order breakfast is served between 7:30 AM and 10:00 AM. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this 4.5-property class Sakyo Ward hotel include Kyoto International Conference Centre and Kyoto University.

What's nearby

  • Mikage Shrine - 1 min walk - 0.0 km
  • Ruriko-in Temple - 1 min walk - 0.2 km
  • Rakuhokurenge-ji Temple - 13 min walk - 1.1 km
  • Takaragaike Park - 8 min drive - 3.5 km
  • Shugakuin Imperial Villa - 9 min drive - 3.6 km

Getting around

  • Yase-Hieizanguchi Station - 6 min walk
  • Kokusaikaikan Station - 6 min drive
  • Osaka (ITM-Itami) - 90 min drive

Restaurants

  • ‪マクドナルド 宝ヶ池店 - ‬5 min drive
  • ‪翠陽 - ‬5 min walk
  • ‪トラットリア ジョバーノ - ‬6 min walk
  • ‪にぎり長次郎宝ヶ池店 - ‬5 min drive
  • ‪ゆば泉 - ‬5 min drive

About this property

moksa Rebirth Hotel

Moksa Rebirth Hotel offers its guests a full-service spa. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The luxury moksa Rebirth Hotel also features spa services, a garden, and coffee/tea in common area. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Kyoto hotel.

  • 31 guestrooms or units
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Garden
  • On-site shopping
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Moksa Rebirth Hotel offers 31 accommodations with free minibar items and a safe. 55-inch flat-screen televisions come with digital channels.

Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with slippers, toilets with an electronic bidet and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Tanjo. The spa is equipped with a sauna. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 10:00 AM for a fee: JPY 3,850 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Hosted evening meal available daily for a fee of JPY 16,000; reservation required

Restaurants on site

  • Lounge 帰去来
  • MALA

Things to do

  • Full-service spa
  • Shopping

Family friendly

  • Children's dinnerware
  • High chair
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms
  • Stroller

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Garden

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • No lift
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste

Entertainment

  • 55-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Access to the sauna is available by reservation only. Guests are required to reserve by 3 PM on the day of check-in. The optional sauna fee varies by the type of sauna booked, and is charged per party of three, per 90 minutes.
Guests booked in the Breakfast and Room Only rates who wish to receive dinner during their stay must contact the property by 6 PM on the day before check-in date to request it.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately JPY 3850 per person
  • Hosted evening meal: JPY 16000
  • A facilities fee includes use of: sauna

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child aged 5 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

moksa
moksa Rebirth Hotel Hotel
moksa Rebirth Hotel Kyoto
moksa Rebirth Hotel Hotel Kyoto

Frequently asked questions

What is the cancellation policy at moksa Rebirth Hotel?

Moksa Rebirth Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at moksa Rebirth Hotel?

As of 5 July 2026, prices found for a 1-night stay for 2 adults at moksa Rebirth Hotel on 7 July 2026 start from AU$264, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at moksa Rebirth Hotel?

Yep, moksa Rebirth Hotel has a free self car park. Onsite parking is limited.

Is there a spa on site at moksa Rebirth Hotel?

Yep, Tanjo is available for guests.

What makes moksa Rebirth Hotel a romantic place to stay?

Garden-view dining and a lounge bar, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at moksa Rebirth Hotel.

Is moksa Rebirth Hotel family-friendly?

You bet! With amenities such as laundry facilities, as well as highchairs and children's slippers in the guestrooms, it's no surprise that moksa Rebirth Hotel is a hit with families.

Are there hot tubs in the rooms at moksa Rebirth Hotel?

No, but there are deep-soaking baths in the guestrooms.

Does moksa Rebirth Hotel serve breakfast?

Yeah, cooked-to-order brekkie is served daily from 7:30 AM to 10:00 AM.

Is there a free airport shuttle available at moksa Rebirth Hotel?

No, moksa Rebirth Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at moksa Rebirth Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at moksa Rebirth Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at moksa Rebirth Hotel?

No, pets are not allowed.

moksa Rebirth Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 81 out of 90 reviews
Rating 8 - Good. 2 out of 90 reviews
Rating 6 - Okay. 3 out of 90 reviews
Rating 4 - Poor. 2 out of 90 reviews
Rating 2 - Terrible. 2 out of 90 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
the place is beautiful and peaceful, lots of attention to details, only comment would be some staff difficulties to basic conversations in English
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property offering a tranquil setting for relax and recuperation. Also close to the small train station to allow access to
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Anjana

Liked: Cleanliness, amenities, property conditions & facilities
Very relaxed stay. Short walk from station or book a taxi for a small fee if you have luggage. Ruriko-in temple and Mt Hiei cable car station is very close with lots of hiking and walking trails. Dinner was very nice and staff were super friendly. Special thanks to Hotel Manager Mr Koichi and all staff for making our stay an enjoyable one.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ellie

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was so comfortable, welcoming and had all the desired amenities. We used the sauna which was really lovely addition to our stay and enjoyed the hotel shop too. It was in a peaceful area and the staff were always on hand to answer any questions and offer refreshments. We had seen a couple of negative reviews for this property prior to staying but our experience was nothing short of exceptional. Looking forward to returning in the future.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Aleksander Lundsted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very highly rated

Wonderful stay! Moksa is a such a pleasant place to be.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probobly the best hotel I’ve ever stayed at. Area is incredibly beautiful as well. Make sure to have lunch at the information center next to the train station.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

caitlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel we have ever stayed in. BEAUTIFUL location surrounded by nature, and the staff was incredible. Very clean, amazing food, and we will absolutely be back on our next visit to Japan!
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel in nature. The view of the river, watching koi at breakfast ad being next to the forest for a hike were wonderful!
Stayed 6 nights in Aug 2024
Verified

10/10 Excellent

Naheed

Liked: Cleanliness, amenities, property conditions & facilities
We spent two weeks in Japan, staying at several hotels and Airbnbs, and Moksa quickly became our favorite. The hotel is set on a stunning garden, and the staff welcomed us with genuine warmth. Compared to other places we stayed, Moksa offered spacious rooms with bathrooms completely separate from the showers, plus adorable, comfortable loungewear to wear around the property. We also loved the sauna and contrast therapy sessions, which were excellent value. This is absolutely a place I’d recommend to anyone visiting Kyoto.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible hotel in an amazing area. Make sure you pre book a sauna as they’re amazing
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Carolyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, surrounding so tranquil. Staff were nice and helpful. Hotel even better than it looked on website photos
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

DONG JUHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience you can expect from the reception to the check out. Very calm, healing and comfy.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Yayoi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, friendly staff and good food. Everything was too perfect.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Elin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me and my partner missed the shinkansen and the bus that was going to take us to the hotel, so we got even more behind our schedule of our check-in time. We told the staff beforehand and apologized, they were extremely understanding of our situation. When we got there, we were welcomed with warm smiles and helpful information of our accomodation and they even gave us some snacks after our long travel.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We sayed in Moksa in september. Our shinkansen got significantly delayed, and my phone roaming stopped working, so I could not call and say we would arrive late for dinner. The staff were incredibly friendly, and were able to accomodate our dinner reservation. The food was delicious, the garden is a delight, and I wish we would have spent a few more days in this hotel. Loved it!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even when you are far from Kyoto downtown, you just have to walk like 10 minutes to get a train station. The Hotel is beautiful and it was the best room I stayed on
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel outside of Kyoto

Beautiful hotel with very friendly staff. The location is a bit outside of Kyoto in a very beautiful and quiet surrounding. The rooms are very nice and I had a nice bathroom with a huge bathtub and also nice views of the beautiful garden. The only thing I didn't like was the breakfast and there was also no in-house dining in the evening
Breakfast View
Bed
Entry
Food
Stayed 5 nights in Feb 2024
Verified

10/10 Excellent

greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a picturesque area away from the main city surrounded by nature. The room was exquisite, the amenities were wonderful and the staff are so accommodating and pleasant. Probably the best hotel experience we’ve ever had. Would only recommend more transportation options to get into downtown Kyoto.
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Roye

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the Japanese spirit people come to experience in their trip to Japan,but rarely do!To look out on that garden whilst having the hotel breakfast especially prepared individually on locally made pottery was a highlight of my visit to Japan.The staff are exceptional in behaviour and manners.This experience in the mountains outside of Kyoto was tryly unique
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

ninon

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the kindness of the staff. They were very eager to help but language difficulty with most of the staff. It would be helpful that the staff could propose and arrange activities. The environment was very beautiful and peaceful. Easy acces to Kyoto by train.
Stayed 8 nights in Apr 2024
Verified

10/10 Excellent

Karima

Liked: Cleanliness, amenities, property conditions & facilities
I loved everything about the Moksa Hotel! The accommodation is a bit out of the way, but still easy to reach by subway and bus. The hotel is located at the foot of a mountain with a forest and a river, and is very quiet! The staff was great, the rooms were stunningly beautiful, and the spa, which you could book as an additional option, was a dream. The garden is definitely the highlight. Drinks at the bar and in the room are free. If you don't want to book dinner, you can also order delivery. One thing that could be improved is that there is also fruit or yoghurt at breakfast. It was one of the nicest hotels I've ever stayed in! I definitely want to come back!
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is high-end Japanese luxury with elegant yet simple/clean design - meant for a serene break from the noise & bustle of Kyoto, nestled in a lovely mountainous area. The room design is beautiful. The staff are so polite & attentive to all needs - the property manager is always present & a lovely gentleman- each time we would walk out of the property he would run out with water bottles in hand to make sure we carried hydration. We are seasoned travellers & never experienced this level of service. The evening dinners with set menus are Michelin star level dining experience with open wood oven watching the culinary preparations. Yes the dinner is a bit expensive but well worth it. All basic alcohol drinks are included. We did not try the special sauna experience but would suggest they include it in the daily cost of the hotel rather than extra. We are walkers/hikers - My only suggestions to the hotel is to create a walking map of areas near the hotel to walk & climb. 5 star experience would revisit again fir sure
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Tylar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time visiting Kyoto and I picked this hotel due to its great reviews. The staff was so kind -always attentive and helpful regarding any needs that I had. I was always greeted the second I entered the lobby as well as around the hotel. I booked the garden view room -it was amazing. It had a large balcony that opened up into the Japanese garden that the hotel perfected! There was so much space -two bathrooms, a living room, a tatami mat area, and a double bed. I am a clean freak, and I don't think I've seen a cleaner hotel room in my life. They also offered great pajamas. I utilized the sauna Cypress room -it was essentially your own private spa. Make sure to book their saunas in advance as their reservations do fill up. Breakfast was included every day. The food was good (they had American options and Japanese options). The restaurant overlooked the Japanese garden. I could sit there forever. The only downside of the hotel is that it is a bit far from the downtown area. I utilized Uber and there was one night that I couldn't get a car for so long (I tried for hours) that I ended up missing my dinner reservation. There is a train close-by however you do have to trek uphill a bit to and from the train. I was also with my mother who couldn't do hilly walks so the train wasn't an option. The car ride to the downtown area was about 30 minutes with traffic. Sometimes more or less. I still think the hotel was worth it and would stay again despite the location.
Stayed 3 nights in Apr 2024
Verified

6/10 Okay

Vladislav

Liked: Cleanliness, property conditions & facilities, room comfort

Hospitality issues

We stayed at the hotel for 6 nights. It is best reachable by car. The hotel is recent built, very modern, has large rooms and very well maintained. The beautiful garden seen from the bar and restaurant was amazing to watch. Every day room cleaning was outstanding. And the collagen sauna was exceptional. It was indeed confirmed that the hotel staff does not help with luggage, even though there are up to 3 people sitting at the front desk at a time and dolly standing in the lobby. In contrast, the staff at `Hakone Retreat Villas` helped us with the luggage. There are two big things, which threw us off materially and culturally, and we are glad that it happened on the last night of our stay. 1. The hotel offers 6 course dinner on a rather pricier side (for Japan), 19,200 JPY per person. While the chef was super professional and entertaining, the traditional japanese beef was swapped for chicken. Just the night before, we went to high cousine `Buon'Agio` restaurant in Kyoto downtown, where a dinner with Wagyu beef cooked in front of us cost 25% less. 2. There were just 2 of us along with 2 Japanese ladies. At the end of the dinner only two of us were asked to have our desert in the lobby bar. While the other two japaneese ladies were let to finish their dinner at the restaurant. Both concerns were expressed to the hotel staff, although the manager has not contacted us while they had enough time to do so. This ruined our initial impression about japaneese hospitality.
Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

Kanenori

Liked: Cleanliness, amenities, property conditions & facilities
どこも清潔で快適な滞在でした。スタッフのサービスも行き届いていて良かったです。 特に気に入ったのは庭園と食事処からの景色です。冬季のため紅葉も桜もない時期でしたが、それでも綺麗だなと思いましたし、桜や紅葉の季節に滞在したいなと思いました。
Stayed 1 night in Feb 2026