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4.7 out of 5

"Very good location. The cleaning is not the best, needs a big improvement plus linen needs to be replace it.. " More

By a verified traveller on Sat 02 Nov 2019

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Hotel Description

A luxury stay in Kuta awaits you at Sun Island Hotel & Spa Kuta. Within just a 10-minute stroll, you'll find Waterbom Bali and Kuta Beach. Highlights at this hotel include in-room free WiFi, free Internet, and LCD TVs.

Satellite TV, in-room childcare, and coffee/tea makers are featured in all 129 rooms. Premium linens welcome you to a good night's rest, and other nice touches include rainfall showerheads and slippers. Additionally, 24-hour room service, safes, and hair dryers are available.

A day of pampering can include deep-tissue massages, hot stone massages, and body wraps along with aromatherapy and reflexology. The restaurant, Pavoz, is open for breakfast, brunch, lunch, and dinner. The hotel's own poolside bar and bar/lounge are nice places to enjoy a drink. Enjoy the outdoor swimming pool and pool loungers. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also free valet parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Kartika Plaza hotel, you'll be 3.6 km (2.2 mi) from Legian Beach and 4.8 km (3 mi) from Double Six Beach.

Deluxe Room - Time Deal Offer

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$39* Per night/room 29 Nov. - 30 Nov.

Deluxe Room, Pool Access (Deluxe Room, Pool Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sun Island Hotel & Spa Kuta ratings based on 181 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sun Island Hotel & Spa Kuta

Everyone (64) Couples (78) Family (39)
5 out of 5

Posted by on 14 Nov. 2019

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Comment from Hotel Management

18 Nov. 2019 by Public Relations Team

Dear beloved guest, Warmest Greetings from Kuta! Thank you for choosing Sun Island Hotel and Spa Kuta and sharing your review with us. We are glad learning that our hotel could live up to your expectation from the score that you gave to us. We are looking forward to welcoming you back for another getaway with us, hopefully soon! Best regards,

3 out of 5
Very good location. The cleaning is not the best, needs a big improvement plus linen needs to be replace it..

Posted by on 2 Nov. 2019

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Comment from Hotel Management

6 Nov. 2019 by Public Relations Team

Dear beloved guest, Warmest Greetings from Kuta! Thank you for staying with Sun Island Hotel and Spa Kuta and sharing your experience with us. We are glad learning that our location become the pinnacle of your stay. On the other hand, we have noted your feedback about the cleanliness. We continuously re-check and replace the old linen with the new one. Your constructive feedback means a lot for us and we'll make sure an immediate action would be taken if needed. We are looking forward to welcoming you back for another getaway with us soon! Best regards,

2 out of 5

Posted by on 14 Oct. 2019

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Comment from Hotel Management

17 Oct. 2019 by Public Relations Team

Dear beloved guest, Warmest Greetings from Kuta! Thank you for staying with Sun Island Hotel and Spa Kuta and sharing your experience with us. From the review that you choose for us, we are saddened to know that you looks like didn't satisfied with our service. Please let us know which part we need to improve, and take an immediate action. We hope your next Bali's get away will be more fun, and looking forward to welcoming you back for a better experience with us! Best regards,

3 out of 5
I like the location easy access to everything you need very close to the airport also. I didn't like when staff not honest for example I had a spa treatments which suppose to be 4 hours treatment but the girl rush it up and only provided me with 2.5 to 3 hours treatment which was very disappointing. Another example is that the front reception pushing you to use hotel transport but charges you triple amount of a taxi fare to the airport just because you are a foreigner they think you are a rich man. So honesty is first and should be prioritised at this hotel. The pictures not matching the hotel 100% which was disappointing too.

Posted by on 31 Aug. 2019

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Comment from Hotel Management

6 Sep. 2019 by Public Relations Team

Dear beloved guest, Warmest Greetings from Kuta! First of all, thank you for staying with Sun Island Hotel and Spa Kuta. We are saddened learning that you left our hotel with less positive feedback. After an investigation with our team, here we would like to offer you an explanation with regards. Regarding the airport transfer, here we are working together with local transport without taking any profit from this business. We only help our guest who would like to get transportation, either for touring our airport transfer. However, we would be more than happy to assist our guest to call a taxi, if they wish to have a taxi as well. Please inform our staff if you would like to have a taxi as your transportation. Furthermore, regarding your 4 hours treatment is including manicure/ pedicure (60 minutes), and you take it in the end of the treatment. Since your fingers are clean, our staff do it faster than usual. Our staff offer you a hand/ foot massage to complete the manicure/ pedicure treatment, however you were refuse it. We are encouraged to keep delivering the best and only the best service as always. We apologize for the miscommunication between you and our staff, and we understand your disappointment. We wish you a much more fun holiday in Bali in the future!

4 out of 5
Great hotel. There is room for improvement on the upkeep of the facilities such as the showers needs curtains or door, drainage in the tub is very poor, need drawers for clothes. Overall I did enjoy my stay and would stay here again.

Posted by on 28 Jul. 2019

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Comment from Hotel Management

29 Jul. 2019 by Public Relations Team

Dear beloved guest, Warmest Greetings from Kuta! First of all, thank you for choosing Sun Island Hotel and Spa Kuta and sharing your honest review with all of us. We are glad knowing that your stay went pleasantly, and you are going to come again in the future. On the other hand, we have noted your feedback regarding the bath-room. Currently, we already make some renovations in the bathroom based on the inputs that we get from our loyal guest. Here, we will continuously renovate and refresh our buildings and rooms. Please know that we are encouraged to keep delivering the best service and always the best. We are really looking forward to welcoming you back, soon! Best regards,

4 out of 5

Posted by on 2 Jul. 2019

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Comment from Hotel Management

4 Jul. 2019 by Paskalis Damar - Public Relations

Dear Valued Guest, Warmest greetings from Sun Island Hotel & Spa Kuta. Thank you for leaving us a positive review about your recent stay with us. We are delighted that your stay at our property was an enjoyable one. Rest assured your kind feedback would be passed on to our team as an encouragement to keep delivering the best effort in all aspect and any time. In the end, we are looking forward to welcoming you back when you return to Bali. Best regards, Paskalis Damar (Public Relations)

5 out of 5
Only thing preventing this hotel to be a top class hotel is that the upkeep and maintenance of the hotel itself and facilities need better attention.

Posted by on 15 Oct. 2018

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4 out of 5
Was a great 1 night stopover Close se to airport and shops

Posted by , from perth australia on 19 Apr. 2018

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3 out of 5

OK

Pros: Ordinary
Cons: Shower system, ie, older people grab rail, as bath is very slippy, nor enough drawers for clothing, the access to the pool is ridiculous.
Location: Plenty
Happy ok. Not great. wont be back sorry. see below.

Posted by , from WA on 4 Jan. 2016

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4 out of 5

Nice hotel, central, good price

Pros: Pool room access is great with small children. Rooms are a good size and are always spotless. Money exchange in hotel has excellent rates
Cons: The shower needs a curtain or door on it. The drainage is very poor andthere is always a high risk of slipping. This is a problem in all rooms.
Location: Walking distance to all three shopping centres in Kuta. No direct beach access but still very easy to walk to.
Have stayed before and will again. The shower problem really needs addressing but other than that couldn't fault it

Posted by on 30 Nov. 2015

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About the Sun Island Hotel & Spa Kuta

Location Jl. Kartika Plaza 88, Kuta, Bali 80361

Renovations + Closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Property Features

There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a rooftop terrace, and spa services are also featured at the luxury Sun Island Hotel & Spa Kuta. The hotel can provide concierge services and wedding services. Limited free parking is available on a first-come, first-served basis. This 4.5-star Kuta hotel is smoke free.

  • 1 building
  • 129 guestrooms or units
  • 5 levels
  • Built in 2011
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Airport: Ngurah Rai Intl. Airport (DPS) (3.5 km / 2.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Sun Island Hotel & Spa Kuta offers 129 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Pavoz - This poolside restaurant serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 17
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 438000.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sun Island Hotel & Spa Kuta

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 200000 for adults and IDR 140000 for children (approximately)
  • Airport shuttle fee: IDR 300000 per vehicle (one-way)
  • Rollaway bed fee: IDR 438000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sun Island
  • Hotel Sun Island Kuta
  • Island Hotel Kuta
  • Kuta Sun Island
  • Sun Hotel Kuta
  • Sun Island Hotel
  • Sun Island Hotel Kuta
  • Sun Island Kuta
  • Sun Island Kuta Hotel
  • Sun Kuta
  • Sun Island Hotel Kuta Bali
  • Sun Island & Spa Kuta Kuta
  • Sun Island Hotel & Spa Kuta Kuta
  • Sun Island Hotel & Spa Kuta Hotel
  • Sun Island Hotel & Spa Kuta Hotel Kuta

You should know

  • Sun Island Hotel & Spa Kuta offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.