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Grand Ion Delemen Hotel

5.0 star property
Luxury hotel with fitness centre and 24-hour front desk

Photo gallery for Grand Ion Delemen Hotel

Garden
Aerial view
Restaurant
Lobby
Indoor pool

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
The current price is AU$93
includes taxes & fees
18 Jan - 19 Jan 2026

Explore the area

View map
Jalan Ion Delemen 1, Genting Highlands, 69000
  • Place, First World Plaza
    ‪3 min drive‬
  • Place, SkyAvenue
    ‪3 min drive‬
  • Place, Skytropolis Indoor Theme Park
    ‪3 min drive‬
  • Airport, Subang (SZB-Sultan Abdul Aziz Shah)
    ‪65 min drive‬

Room options

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
Rainfall showerhead
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living room

Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout curtains
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Living area

Suite, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
2 bedrooms
Blackout curtains
  • 94 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 3 Bedrooms

Suite, 3 Bedrooms | Living area

Suite, 3 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
3 bedrooms
Blackout curtains
  • 126 sq m
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
Rainfall showerhead
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Double Room

Premier Double Room

Premier Double Room

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Bidet
Private bathroom
Hairdryer
Rainfall showerhead
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Living area

Apartment, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
LCD TV
2 bedrooms
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 62 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Family Suite

Family Suite | Living area

Family Suite

Highlights

Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout curtains
Bidet
Private bathroom
Hairdryer
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bunk Bed

View all photos for Suite

Suite | Living area

Suite

Highlights

Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Twin Room

Premier Twin Room

Premier Twin Room

Highlights

Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
Bathrobes
  • 40 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Penthouse

Penthouse | Living area

Penthouse

Highlights

Air conditioning
Connecting rooms available
LCD TV
3 bedrooms
Blackout curtains
Private bathroom
2 bathrooms
Hairdryer
  • 3 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 Twin Bed and 1 King Bed

View all photos for Premier Studio Twin

In-room safe, desk, blackout curtains, iron/ironing board

Premier Studio Twin

  • Sleeps 2

View all photos for Premier Studio Queen

Coffee/tea maker, electric kettle

Premier Studio Queen

  • Sleeps 2

View all photos for Premier Family Room

In-room safe, desk, blackout curtains, iron/ironing board

Premier Family Room

  • Sleeps 4

View all photos for Premier Two Bedroom

In-room safe, desk, blackout curtains, iron/ironing board

Premier Two Bedroom

  • Sleeps 4

View all photos for Premier Deluxe King Room

In-room safe, desk, blackout curtains, iron/ironing board

Premier Deluxe King Room

  • Sleeps 2

View all photos for Premier Deluxe Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Premier Deluxe Twin Room

  • Sleeps 2

View all photos for Premier One Bedroom Suites King

In-room safe, desk, blackout curtains, iron/ironing board

Premier One Bedroom Suites King

  • Sleeps 2

View all photos for Premier One Bedroom Suite Twin

In-room safe, desk, blackout curtains, iron/ironing board

Premier One Bedroom Suite Twin

  • Sleeps 2

View all photos for Premier Two Bedroom Suite

In-room safe, desk, blackout curtains, iron/ironing board

Premier Two Bedroom Suite

  • Sleeps 4

View all photos for Premier Three Bedroom Suites

In-room safe, desk, blackout curtains, iron/ironing board

Premier Three Bedroom Suites

  • Sleeps 6

View all photos for Premier Penthouse

In-room safe, desk, blackout curtains, iron/ironing board

Premier Penthouse

  • Sleeps 6

About the area

Genting Highlands

A luxury stay in Genting Highlands awaits you at Grand Ion Delemen Hotel. You'll be 4.6 km (2.9 mi) from Skytropolis Indoor Theme Park and 4.7 km (2.9 mi) from First World Plaza. Highlights at this family-friendly hotel include a restaurant and an indoor swimming pool. .The restaurant, Kembali Kitchen, serves local and international cuisine and is open for breakfast, lunch and dinner. Enjoy the gym and kids' swimming pool as well as access to rock climbing and zip-lining. 4896 square feet (455 square metres) of event facilities include 10 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. To-go breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 10:30 AM. .Sights within a 10-minute drive of this 5-property class Genting Highlands hotel include Arena of Stars and SkyAvenue.

What's nearby

  • First World Plaza - 3 min drive - 1.6 km
  • SkyAvenue - 3 min drive - 1.6 km
  • Skytropolis Indoor Theme Park - 3 min drive - 1.6 km
  • Arena of Stars - 3 min drive - 1.6 km
  • Genting SkyWorlds Theme Park - 4 min drive - 1.9 km

Getting around

  • Batang Kali Station - 45 min drive
  • Kuala Lumpur International Airport (KUL) - 114 min drive

Restaurants

  • ‪Hard Rock Cafe Genting Highlands - ‬13 min walk
  • ‪The Majestic Pizza - ‬3 min walk
  • ‪Hugo's Lounge - ‬2 min walk
  • ‪Tavern in the Sky - ‬3 min walk
  • ‪Ambrosia - ‬2 min walk

About this property

Grand Ion Delemen Hotel

Luxury hotel with fitness centre and 24-hour front desk
Grand Ion Delemen Hotel offers its guests a kids' pool, an indoor pool, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. Business amenities include a business centre and 10 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 4896 square feet (455 square metres) and includes conference space. An arcade/games room, tour/ticket assistance, and a garden are also featured at the luxury Grand Ion Delemen Hotel.

This 5-star Genting Highlands hotel is smoke free.

  • 611 guestrooms or units
  • 4896 sq ft of conference space
  • 455 sq. m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Garden
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue
Grand Ion Delemen Hotel offers 611 air-conditioned accommodations with a safe and complimentary bottles of water. 42-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Genting Highlands hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

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Le Vert Boutique Hotel
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
4.3 out of 5, Excellent, 31 reviews
The price is AU$144
includes taxes & fees
30 Dec - 31 Dec
Le Vert Boutique Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Wheelchair-accessible parking available

Food and drink

  • Breakfast to-go available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends; MYR 70 for adults and MYR 35 for children
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Fairy Tales
  • Kembali Kitchen

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Rock climbing
  • Ziplining

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 4,896 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Ion Delemen Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 200 per accommodation, per night
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately MYR 70 for adults and from MYR 35 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and over; guests must have received their complete COVID-19 vaccination at least 14 days prior to check-in.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Genting Highlands
Grand Ion Delemen
Ion lemen Genting Highlands
Grand Ion Delemen Hotel Hotel
Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Hotel Hotel Genting Highlands

Frequently asked questions

What is the cancellation policy at Grand Ion Delemen Hotel?

Grand Ion Delemen Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Ion Delemen Hotel?

As of 18 Dec 2025, prices found for a 1-night stay for 2 adults at Grand Ion Delemen Hotel on 18 Jan 2026 start from AU$91.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Grand Ion Delemen Hotel have a pool?

Grand Ion Delemen Hotel has an indoor pool and a kids' pool.

What makes Grand Ion Delemen Hotel a romantic place to stay?

Couples dining and romance packages, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Grand Ion Delemen Hotel.

Is Grand Ion Delemen Hotel family-friendly?

You bet! With amenities such as a children's pool, a playground and an arcade, it's no surprise that Grand Ion Delemen Hotel is a hit with families.

Does Grand Ion Delemen Hotel serve breakfast?

Sure does, to-go breakfast is served weekdays between 6:30 AM and 10:30 AM and weekends from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Grand Ion Delemen Hotel?

No, Grand Ion Delemen Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Ion Delemen Hotel?

Yep, you can grab a meal at Grand Ion Delemen Hotel's onsite restaurant.

What time are check-in & check-out at Grand Ion Delemen Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Ion Delemen Hotel?

No, pets and service animals are not allowed.

Grand Ion Delemen Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 151 out of 525 reviews
Rating 8 - Good. 172 out of 525 reviews
Rating 6 - Okay. 87 out of 525 reviews
Rating 4 - Poor. 61 out of 525 reviews
Rating 2 - Terrible. 54 out of 525 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Lesley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay anywhere else

Hotel photos are not accurate, must be from when it was new. Whole place is dirty. Beds were hard as rocks and my sheets had stains on them. No shampoo, conditioner or shower gel. You have to pay to use anything in the room (soap, toothpaste etc). Shuttle bus usually booked out. Would not recommend nor stay again.
Stayed 3 nights in Sep 2025

10/10 Excellent

Pamela Camille, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is so nice. Very cold and very homie. but its just that we didnt expect that they will put us in like a connecting room? luckily nobody checked in there during our stay. but overall its okay and nice place :) shuttle service is sooo convenient every hour they have a service going to sky avenue and in a no hassle booking also. the room is so spacious too. got dining and all stuffs. its like an airbnb already but were expecting a microwave hehehe but they dont have but its okay. no issues about it. the towers is just confusing at times. hahaha we always forget where to go and which way to go. :) all the staffs are accomodating and helpful. except for the man we asked outside upon our arrival (our arrival on the lobby near big panas express) i cannot remember which tower is that.(the place usually where the pick up point of the shuttle) we are asking him where is the lobby or reception of the grand ion delemen and instead of helping us, he just asked me to find the contact number of the hotel and with a high pitch voice asked me to call the hotel! haaays. hopefully next time should not be like that anyways. overall super okay!
Stayed 2 nights in Jul 2025

2/10 Terrible

JITEN

Property is run down and
Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Nice view but need to buck up on overall cleanliness and service.
Stayed 3 nights in Jul 2025

8/10 Good

MD HABIBUR

Need more cleaning
Stayed 1 night in Jun 2025

8/10 Good

ian

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness

Would go back

The hotel needs overall, my friends room head board was dirty and really needed clean , but hotel was brilliant
Stayed 1 night in May 2025

6/10 Okay

Habibur, Dhaka

Travelled with family
Disliked: Staff & service, amenities
The smell from the toilet was horrible. You need to fix this asap before you rent it to others .
Stayed 2 nights in Apr 2025

2/10 Terrible

mukilan

Disliked: Cleanliness, staff & service, property conditions & facilities
Heater not working, WiFi not working, soaps not available , total waste of money
Stayed 2 nights in Apr 2025

6/10 Okay

ervina

Stayed 1 night in Mar 2025

2/10 Terrible

Udeni

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Tran, Villa Park

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property need remodel and room is running down and smell badly.
Stayed 1 night in Feb 2025

2/10 Terrible

Ravind

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff don't speak english or very little. They can't even tell where things are in the hotel e.g. cafes n restaurants. The hotel looks old and rooms are not clean. The towels looked old. To top this off there was a landslide in Genting Highlands due to heavy overnight rain which caused closure of the one road going in/out of the hotel. The number they have on website rings out, as l wanted to get an update on how to get my belongings. Genting Highlands is a beautiful place but probably check the weather before you go as in our case we probably stayed two nights which wasn't required.
Stayed 2 nights in Jan 2025

4/10 Poor

Fionne, Kuala Lumpur

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Initially we booked Grand Ion Delemen, and the hotel upgrade us to Grand Ion Majestic without early notification, after we reached Grand Ion Delemen with our luggage staff told us the system isnt have our booking record, and "maybe" been upgraded to GIM, and ask us go to GIM to check in, so we have to move our luggage and go to GIM to try our luck. the construction is not completed at GIM, we can hear the construction sounds the whole day, drilling sounds is pertaining even until late night. The sound prove system is poor, we can hear clearly the noise from the next door and from the corridor, especially when kids screaming and running around. when we check out at front counter, we are on the queue, but some are actually cutting the queue, however, the front counter staff didn't advice them to queue up, instead they entertain those who cut the queue, and let those in queue wait longer.
Stayed 2 nights in Dec 2024

10/10 Excellent

lily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very clean and nice to stay
Stayed 2 nights in Dec 2024

6/10 Okay

Vaibhav

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Average experience staying at the property. Staff has no clue, everyone running like headless chicken. I can see more staff managing Vallet Parking as compared customers at reception. Reception staff is not well trained. They have no SOP (standard operating procedure) to brief customers. Lifts are limited and half of them no working. Kids club not working. Gym in Tower 4 not working... as compared to the number of rooms i can feel their breakfast support staff is limited.. half of the things are either over and yet to be refilled or are cold.... Overall Average experience!!!
Stayed 2 nights in Dec 2024

6/10 Okay

yang

Stayed 1 night in Dec 2024

2/10 Terrible

Dheeraj

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel

what a terrible hotel it was- so low on cleanliness and hygiene, staff was terrible and rooms were so dirty
Stayed 2 nights in Dec 2024

4/10 Poor

Ming En

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Worst stay ever.

The hotel lobby was located far away from main entrance. When we entered the room, there's a stench and we found hair and mould in the room. Will not stay again. The only saving grace was that there's a nice burger thatbwas sold just outisde the hotel.
Stayed 2 nights in Dec 2024

4/10 Poor

Geok

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Had to pay MR$80/night for baby cot. Not complimentary. Paid cash for the cot & gov tax but unable to give receipt. Advised that receipt will be forwarded to email. In the room, quite a few amenities are out of order like the in room safe, the buttons for “do not disturb”, etc..
Stayed 3 nights in Nov 2024

8/10 Good

Lamphone

Stayed 2 nights in Nov 2024

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in late, no room, let the old people to wait for an hour, tired whole day and still ask to wait. 6 of us and the amenities only have 2 towels and 1 slippers, no shampoo and no drinking water. No phone to call reception, internet not usable, need to go down and cross the street just to talk to reception. Will not be coming back or recommend this place.
Stayed 2 nights in Oct 2024

2/10 Terrible

Jermaine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Old tired and lots of mold!

Was unable to stay room was old, clearly not been used or cleaned for a while and worst of all curtains were full of mold. On discovering this we refused to stay in the room and on returning to reception were half heartedly spoken to about moving room before we had to make a decision to resolve the issue which was to go stay in another hotel. Which was excellent (Swiss gardens)
Stayed 2 nights in Aug 2024

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is run down. Window was missing a bolt so a child could fall out. Bathroom garbage can was rusty. Cobwebs and dirty. Front desk unhelpful and sent me to the wrong bus station to buy a ticket which wasted a half day. Smells awful. Avoid this expensive dump.
Stayed 1 night in Jul 2024

6/10 Okay

Travis

Disliked: Staff & service
Not the greatest, not the worst. A bit pricey for what it is. Room booked for 4 people, could not get more than 3 towels, due to “hotel policy”.
Stayed 3 nights in Jul 2024