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4.5 out of 5

"Overall ok but our bed was old and when the two of us hoped in we rolled into the middle. Needs replacing " More

By a verified traveller on Mon 16 Dec 2019

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Hotel Description

You'll be connected to a shopping center at Marco Polo Hongkong Hotel, and within steps of popular attractions like Harbour City and Tsim Sha Tsui Promenade. Highlights at this luxury hotel include 2 restaurants, an outdoor swimming pool, and a bar/lounge.

LCD TVs with cable channels are featured in all 665 rooms, and you can enjoy free WiFi, coffee/tea makers, and free bottled water. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include bathrobes, slippers, and free toiletries. Safes, hair dryers, and phones are also available.

The buffet restaurant, Cafe Marco, serves international cuisine. Lobby Lounge is the hotel's own lobby lounge. Business amenities include conference space, a business center, and limo/town car service. Added amenities include free WiFi in public areas, a fitness center, and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 11 AM.

Attractions within a short walk walk of this 5-star Tsim Sha Tsui hotel include Victoria Harbour and Tsim Sha Tsui Star Ferry Pier.

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Continental Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Continental Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Triple Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Marco Polo Hongkong Hotel ratings based on 6 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Marco Polo Hongkong Hotel

Everyone (3) Couples (2) Family (2)
4 out of 5
Overall ok but our bed was old and when the two of us hoped in we rolled into the middle. Needs replacing

Posted by on 16 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by Marco Polo Hongkong Hotel

Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

5 out of 5
The staff were very attentive and friendly. Quiet and comfortable accommodation

Posted by , from Sydney on 22 Aug. 2019

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Comment from Hotel Management

23 Aug. 2019 by Marco Polo Hongkong Hotel

Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

4 out of 5
Excellent location. Near all conveniences. Rooms very spacious compared to other hotels in Hong Kong.

Posted by on 13 Jan. 2019

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Comment from Hotel Management

14 Jan. 2019 by Marco Polo Hongkong Hotel

Dear Valuable Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Dalip Singh General Manager Marco Polo Hotels - Hong Kong

5 out of 5
Had a great stay. Only issue was we prebooked breakfast. Found out at check out we went to the wrong breakfast destination. There are 2 breakfast points one on the 6th floor and one on the 4th floor. Cost for each was different. The hotel was great in not charging extra but it could become an issue at another time

Posted by on 15 Oct. 2017

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Comment from Hotel Management

20 Oct. 2017 by Tiffany

Dear Guest, Thank you for your review. We are glad that you had a pleasant stay at Marco Polo Hongkong Hotel. We look forward to welcoming you again soon! Best regards, Thomas Salg General Manager Marco Polo Hotels - Hong Kong

4 out of 5

Close to transport

Pros: Nothing is a problem
Cons: Better rates for repeat customers have stayed there maybe 20 times
Location: Central to every thing you need
We have always received the service we expected.I took my grand daughter on her first overseas trip and she enjoyed the hotel and the service

Posted by , from Sydney on 14 Dec. 2015

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5 out of 5

Terrific location and excellently run

We stayed over at Marco Polo on our way back to Australia for a brief 2-day stay after a hectic (2 weeks) trip to the UK. It was a welcome break, and allowed us to relax, enjoy the facilities of the hotel and take advantage (when our energy permitted) of the fabulous location. We were on the Continental Club floor, and the staff were excellent. Even when a small 'communication' glitch occurred and our transportation to the airport didn't arrive, they went out of their way to fix this promptly and we were on our way with only a few minutes delay. Overall, the hotel provides a first-rate service, and we recommend this unreservedly to anyone wanting to enjoy the delights of Hong Kong from a fabulous surrounding.

Posted by , from Melbourne, Australia on 23 Sep. 2015

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About the Marco Polo Hongkong Hotel

Location 3 Canton Road, Harbour City, Kowloon,

Property Features

Marco Polo Hongkong Hotel offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury Marco Polo Hongkong Hotel. This 5-star Kowloon hotel is smoke free.

  • 665 guestrooms or units
  • 18 levels
  • 2 dining venues
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Hong Kong Intl. Airport (HKG) (33.6 km / 20.9 mi)
  • Train station: Hong Kong East Tsim Sha Tsui Station (0.6 km / 0.4 mi)

Room Amenities

Marco Polo Hongkong Hotel offers 665 air-conditioned accommodations with minibars and safes. LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Kowloon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11 AM.

Cafe Marco - This buffet restaurant specializes in international cuisine.

CUCINA - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.

Lobby Lounge - Onsite lobby lounge. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for HKD 440.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Marco Polo Hongkong Hotel

Policies

Please note that children 12 years of age and younger are not permitted on the Continental Club Floor or in the Continental Lounge.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast and through room service.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HKD 800 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 261.8 per person (approximately)
  • Rollaway bed fee: HKD 440.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hongkong Hotel Marco Polo
  • Hongkong Marco Polo
  • Hongkong Marco Polo Hotel
  • Hotel Marco Polo Hongkong
  • Marco Polo Hongkong
  • Marco Polo Hongkong Hotel
  • Marco Polo Hongkong Hotel Kowloon
  • Marco Polo Hongkong Kowloon
  • Marco Polo Hotel Hongkong
  • Hong Kong Marco Polo Hotel
  • Marco Polo Hongkong Hong Kong
  • Marco Polo Hongkong Hotel Hong Kong
  • Marco Polo Hotel Hong Kong
  • Marco Polo Hongkong
  • Marco Polo Hongkong Hotel Hotel
  • Marco Polo Hongkong Hotel Kowloon
  • Marco Polo Hongkong Hotel Hotel Kowloon

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • EarthCheck
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.