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The Ritz Carlton Hong Kong

5-star property
Intl. Commerce Centre, 1 Austin Rd West, Kowloon, 1800 796 370
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4.3 out of 5
Excellent!
See all 3 Wotif Reviews

"Nice hotel but small things let it down. By contrast I had stayed at the Ritz Calton, Kyoto recently and the whole experience was a lot better. Havi ... " More

By a verified traveller on Tue 06 Mar 2018

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Hotel Description

The Ritz Carlton Hong Kong puts you in the heart of Kowloon, connected to a shopping center and within steps of popular attractions like International Commerce Centre and Sky 100. Highlights at this luxury hotel include 4 restaurants, 3 bars/lounges, and a full-service spa.

All 312 soundproofed rooms feature LCD TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and iPod docks. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Premium bedding and down comforters welcome you to a good night's rest, and other nice touches include rainfall showerheads and bathrobes. DVD players, separate bathtubs and showers, and espresso makers are also available.

A day of pampering at The Ritz-Carlton Spa can include deep-tissue massages, hot stone massages, and body wraps along with aromatherapy and Ayurvedic treatments. The fine-dining restaurant, Tosca, serves Italian cuisine and is open for lunch and dinner. Almas Caviar Bar is the hotel's own Champagne bar. Enjoy the indoor swimming pool, nightclub, fitness center, and sauna. 16146 square feet (1500 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and limo/town car service. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. There's also valet parking, along with the convenience of an airport shuttle.

Within a 20-minute walk of this 5-star Yau Ma Tei hotel, attractions include Victoria Harbour and Temple Street Night Market.

Deluxe Room, 1 King Bed, Non Smoking, City View (Skyline View)

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$441* Per night/room 13 Dec. - 14 Dec.

Deluxe Room, 1 King Bed, Non Smoking (Victoria Harbour)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 Bedroom, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Non Smoking, View (Club Level)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 Bedroom, Non Smoking (Victoria Harbour)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

The Ritz Carlton Hong Kong ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Ritz Carlton Hong Kong

Everyone (3)
3 out of 5

Not out of the ordinary

Nice hotel but small things let it down. By contrast I had stayed at the Ritz Calton, Kyoto recently and the whole experience was a lot better. Having been requested to advise of our flight arrival time the room was not ready, I understand this can't always happen as we were ahead of check in time but the person at the counter was not aware of arrival time and just kept repeating the check in time so seems little point in requesting it. On arrival back to our room in the evening our room had not been turned down so I called to request it, after 30mins it required a second phone before it was done. Don't expect service or a smile if you arrive for breakfast towards the end of breakfast service.

Posted by on 6 Mar. 2018

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Comment from Hotel Management

8 Mar. 2018 by Pierre P.

Dear Paul, Thank you very much for your honest feedback. Please accept my sincerest apologies for not being able to provide you with an exceptional Ritz-Carlton experience. Your precious comments are highly appreciated. Rest assured that your review has been shared with the restaurant team and Front Office team for rectification and improvement. We look forward to welcoming you back to re-gain your trust. Yours Sincerely, Pierre Perusset General Manager The Ritz-Carlton, Hong Kong

5 out of 5

Club delux with seaview

Had a club deluxe room which gave us 24hr access to the club lounge with all you could eat and drink including alcohol. Didnt have to venture out to other restaurants. Staff were very attentive to our needs and very proffessional. The view was awesome from our room as well as the club lounge. The ozone bar was 1 floor up from us which was very flash and exspensive but was worth it.

Posted by , from New Zealand on 4 Dec. 2017

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Comment from Hotel Management

8 Dec. 2017 by The Ritz-Carlton, Hong Kong

Dear Dot, Thank you very much for your spectacular review. I am delighted to hear that you thoroughly enjoyed your room experience and that our Ladies and Gentlemen were able to curate a memorable impression on you during your stay with us at The Ritz-Carlton, Hong Kong. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience. We look forward to having you stay with us again soon. Yours Sincerely, Pierre Perusset General Manager The Ritz-Carlton, Hong Kong

5 out of 5

Amazing hotel with amazing service

Pros: Location, service
absolutely amazing location and the staff is just super friendly. nothing is too difficult for the staff.

Posted by , from Auckland, New Zealand on 26 Oct. 2017

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Comment from Hotel Management

30 Oct. 2017 by The Ritz-Carlton, Hong Kong

Dear Dipty, Thank you very much for your perfect review. I am glad to hear that you had a pleasant stay at our hotel and that our Ladies and Gentlemen were able to curate a positive impression on you. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed , yet refined ambience. We look forward to having the pleasure of catering to you again soon. Yours Sincerely, Pierre Perusset General Manager The Ritz-Carlton, Hong Kong

About the The Ritz Carlton Hong Kong

Location Intl. Commerce Centre, 1 Austin Rd West, Kowloon,

Property Features

The Ritz Carlton Hong Kong offers its guests a full-service spa, an indoor pool, and a sauna. There are 4 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 16146 square feet (1500 square meters) and includes a conference center. A nightclub, a fitness center, and a rooftop terrace are also featured at the luxury The Ritz Carlton Hong Kong. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. Smoking is allowed in designated areas at this 5-star Kowloon hotel.

  • 1 building
  • 312 guestrooms or units
  • 16 levels
  • 4 dining venues
  • 3 bars or lounges
  • 16146 sq ft of conference space
  • 1500 sq m of conference space
  • Built in 2011
  • Nightclub
  • Coffee shop
  • Terrace on the roof
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Hong Kong Intl. Airport (HKG) (32.3 km / 20 mi)
  • Train station: West Kowloon Station (1.2 km / 0.8 mi)
  • Metro station: Kowloon Station (0.4 km / 0.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz Carlton Hong Kong offers 312 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators, espresso makers, and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Kowloon hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • DVD player
  • Refrigerator
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Children's robes
  • Children's slippers
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Tosca - Overlooking the ocean, this fine-dining restaurant specializes in Italian cuisine and serves lunch and dinner. 1-star Michelin rating. Reservations are required.

Tin Lung Heen - Overlooking the ocean, this restaurant specializes in Chinese cuisine and serves lunch and dinner. 2-star Michelin rating. Reservations are required. Open daily.

Cafe 103 - This buffet restaurant specializes in international cuisine and serves lunch and dinner. Reservations are required. Open daily.

The Lounge and Bar - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Almas Caviar Bar - This Champagne bar specializes in international cuisine. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 9
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The check-in location differs from the property location. To check in, go to Club Lounge Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

This property requires full payment at check-in where payment for the stay will be made on site instead of at the time of booking.

The check-in location differs from the property location. To check in, guests will need to go to Club Lounge
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for HKD 880.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: HKD 250 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 33 lbs)
  • Pets cannot be left unattended
  • Food and water bowls and pet-sitting services are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

This property requires full payment at check-in where payment for the stay will be made on site instead of at the time of booking.

This property does not allow children 9 and younger to access the Club Lounge after 8 PM.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between HKD 382.80 and HKD 1000 for adults, HKD 192.5 and HKD 1000 for children (approximately)
  • Airport shuttle fee: HKD 2440 per vehicle (one-way)
  • Valet parking fee: HKD 700 per day
  • Pet fee: HKD 250 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: HKD 880.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hong Kong Ritz Carlton
  • Ritz Carlton Hong Kong Hotel Kowloon
  • Ritz Carlton Hotel Hong Kong
  • Ritz Carlton Hong Kong Kowloon
  • Ritz Carlton Hong Kong Kowloo
  • The Ritz Carlton Hong Kong Hotel
  • The Ritz Carlton Hong Kong Kowloon
  • The Ritz Carlton Hong Kong Hotel Kowloon

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.