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Promenade Hotel Kota Kinabalu

4.0 star property
Waterfront hotel with 2 restaurants and 24-hour front desk

Photo gallery for Promenade Hotel Kota Kinabalu

Lounge
Exterior
Outdoor pool, pool loungers
Free minibar, in-room safe, desk, blackout curtains
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

Map
No 4, Lorong Api-Api 3, Api-Api Centre, Kota Kinabalu, Sabah, 88000
  • Centre Point
    ‪6 min walk‬
  • Imago Shopping Mall
    ‪9 min walk‬
  • Suria Sabah Shopping Mall
    ‪2 min drive‬
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪8 min drive‬

Room options

View all photos for Executive Suite with Club Lounge Access

Executive Suite with Club Lounge Access

Executive Suite with Club Lounge Access

Highlights

Separate dining area
Air conditioning
Executive Lounge
Free minibar items
LCD TV
Separate bedroom
Blackout curtains
Bidet
  • 50 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Promenade Deluxe with Club Lounge Access

Free minibar, in-room safe, desk, blackout curtains

Promenade Deluxe with Club Lounge Access

Highlights

Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Bathrobes
Bidet
  • 29 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 1 Single Bed

View all photos for Deluxe Double or Twin Room, Non Smoking, Bathtub

Free minibar, in-room safe, desk, blackout curtains

Deluxe Double or Twin Room, Non Smoking, Bathtub

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Bidet
Hairdryer
Private bathroom
Shower/bath combination
  • 29 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed OR 1 Single Bed

View all photos for Superior Double or Twin Room

Free minibar, in-room safe, desk, blackout curtains

Superior Double or Twin Room

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Hairdryer
Bidet
Private bathroom
Coffee/tea maker
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Promenade Superior Suite with Club Lounge Access

Free minibar, in-room safe, desk, blackout curtains

Promenade Superior Suite with Club Lounge Access

Highlights

Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Separate bedroom
Bidet
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Promenade Superior with Club Lounge Access

Free minibar, in-room safe, desk, blackout curtains

Promenade Superior with Club Lounge Access

Highlights

Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Hairdryer
Bidet
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 1 Single Bed

View all photos for Junior Double Room

Free minibar, in-room safe, desk, blackout curtains

Junior Double Room

Highlights

Air conditioning
Free minibar items
LCD TV
Blackout curtains
Bathrobes
Bidet
Hairdryer
Private bathroom
  • 45 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Promenade Deluxe Suite with Club Lounge Access

Free minibar, in-room safe, desk, blackout curtains

Promenade Deluxe Suite with Club Lounge Access

Highlights

Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Blackout curtains
Separate bedroom
Bathrobes
  • 45 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room With Partial Sea View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room With Partial Sea View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Presidential Suite

Living area

Presidential Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room with City View

Free minibar, in-room safe, desk, blackout curtains

Superior Room with City View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite

Living area

Junior Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Promenade Deluxe Room with Club Lounge Access

Free minibar, in-room safe, desk, blackout curtains

Promenade Deluxe Room with Club Lounge Access

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Promenade Superior Suite with Club Lounge Access

Free minibar, in-room safe, desk, blackout curtains

Promenade Superior Suite with Club Lounge Access

  • Sleeps 2
  • 1 King Bed

View all photos for Promenade Superior Room with Club Lounge Access

Free minibar, in-room safe, desk, blackout curtains

Promenade Superior Room with Club Lounge Access

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Suite with Club Lounge Access

Free minibar, in-room safe, desk, blackout curtains

Executive Suite with Club Lounge Access

  • Sleeps 2
  • 1 King Bed

View all photos for Promenade Deluxe Suite with Club Lounge Access

Free minibar, in-room safe, desk, blackout curtains

Promenade Deluxe Suite with Club Lounge Access

  • Sleeps 2
  • 1 King Bed

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About the area

Kota Kinabalu

Promenade Hotel Kota Kinabalu puts you in the heart of Kota Kinabalu, within steps of Oceanus Waterfront Mall and Kota Kinabalu Esplanade. Highlights at this hotel include 2 restaurants and an outdoor swimming pool. .The buffet restaurant, Promenade Cafe, serves Fusion cuisine and is open for breakfast, lunch and dinner. 8396 square feet (780 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Local cuisine breakfast is available daily between 6:30 AM and 10 AM. .Attractions within a 10-minute walk of this 4-property class Downtown Kota Kinabalu hotel include Imago Shopping Mall and within 30 minutes you'll find Suria Sabah Shopping Mall.

What's nearby

  • Centre Point - 6 min walk - 0.5 km
  • Imago Shopping Mall - 9 min walk - 0.8 km
  • Gaya Street Sunday Market - 19 min walk - 1.7 km
  • Suria Sabah Shopping Mall - 2 min drive - 2.3 km
  • Jesselton Point Ferry Terminal - 3 min drive - 2.8 km

Getting around

  • Tanjung Aru Station - 7 min drive
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 8 min drive

Restaurants

  • ‪M Club - ‬6 min walk
  • ‪Big Fish - ‬5 min walk
  • ‪Dynasty Restaurant 皇朝酒樓 - ‬1 min walk
  • ‪Promenade Breakfast Buffet - ‬1 min walk
  • ‪Aachi Curry House - ‬5 min walk

About this property

Promenade Hotel Kota Kinabalu

Waterfront hotel with 2 restaurants and 24-hour front desk
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. WiFi is free in public spaces. A business centre and 2 meeting rooms are available. Event space at this hotel measures 8396 square feet (780 square metres) and includes conference space. An outdoor pool, tour/ticket assistance, and concierge services are also featured at the business-friendly Promenade Hotel Kota Kinabalu.

This 4-star Kota Kinabalu hotel is smoke free.

  • 446 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 8396 sq ft of conference space
  • 780 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Coffee shop
Promenade Hotel Kota Kinabalu offers 446 air-conditioned accommodations with free minibar items and minibars. LCD televisions come with satellite channels. Bathrooms include bidets, complimentary toiletries and hairdryers.

This Kota Kinabalu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Languages

Chinese (Mandarin), English, Malay

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 10 AM for a fee: MYR 49 for adults and MYR 25 for children
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Dynasty Restaurant
  • Promenade Cafe

Things to do

  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 8,396 square feet of conference space
  • Business centre

Outdoors

  • On the waterfront
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Promenade Hotel Kota Kinabalu

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 100.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately MYR 49 for adults and from MYR 25 for children
  • Rollaway bed fee: MYR 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector, a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards and cash. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Promenade
Promenade Hotel
Promenade Hotel Kota Kinabalu
Promenade Kota Kinabalu
Promenade Hotel Kota Kinabalu, Sabah
Promenade Kota Kinabalu
Promenade Hotel Kota Kinabalu Hotel
Promenade Hotel Kota Kinabalu Kota Kinabalu
Promenade Hotel Kota Kinabalu Hotel Kota Kinabalu

Frequently asked questions

What is the cancellation policy at Promenade Hotel Kota Kinabalu?

Promenade Hotel Kota Kinabalu offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Promenade Hotel Kota Kinabalu?

The closest beach to Promenade Hotel Kota Kinabalu is Pantai Pulau Mamutik (6.1 km).

Does Promenade Hotel Kota Kinabalu have a pool?

Promenade Hotel Kota Kinabalu has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Does Promenade Hotel Kota Kinabalu serve breakfast?

Sure does, local cuisine brekkie is available daily between 6:30 AM and 10 AM.

Is there a free airport shuttle available at Promenade Hotel Kota Kinabalu?

No, Promenade Hotel Kota Kinabalu does not offer an airport shuttle service.

Is there a bar or restaurant at Promenade Hotel Kota Kinabalu?

Yep, you can grab a meal at Promenade Hotel Kota Kinabalu's onsite restaurant that serves Fusion cuisine.

What time are check-in & check-out at Promenade Hotel Kota Kinabalu?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Promenade Hotel Kota Kinabalu?

No, pets and service animals are not allowed.

Promenade Hotel Kota Kinabalu Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 173 out of 571 reviews
Rating 8 - Good. 256 out of 571 reviews
Rating 6 - Okay. 82 out of 571 reviews
Rating 4 - Poor. 43 out of 571 reviews
Rating 2 - Terrible. 17 out of 571 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

MOHAMMED ISNIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good dining and good environment.will recommend others.
Stayed 3 nights in Apr 2025

10/10 Excellent

Abdellatif

Liked: Cleanliness, staff & service, property conditions & facilities
Ideale plek om te verblijven. Vriendelijk personeel. Alles is op loopafstand. Prima hotel👌 Abdellatif en Somaya Mezian
Stayed 3 nights in Apr 2025

8/10 Good

Markku Aleksi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything worked as expected. Good and varied breakfast, room was cleaned every day
Stayed 9 nights in Apr 2025

8/10 Good

Soo Leng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money for a comfortable stay.

Promenade Hotel is situated opposite the Waterfront and within walking distance from shopping centres and malls.
Stayed 1 night in Apr 2025

10/10 Excellent

Pei Yee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at Promenade Hotel KK and would like to especially commend their outstanding service. When my rental car broke down during my trip, the staff went above and beyond to assist me with the tapping out issue—something that could have been a real hassle without their help. I also truly appreciated how accommodating they were with my last-minute request for a late check-out. The level of hospitality here is top-notch, and the warmth of the team really made a difference during my stay. I’d also like to highlight the hotel’s restaurant—the food was great, and I absolutely loved their home-baked pastries. You can really taste the care that goes into their kitchen. Overall, an excellent experience. I’ll definitely be back!
Stayed 2 nights in Apr 2025

8/10 Good

Arlene Joan

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was great but walkways around was not very safe with slabs not even or missing. Electric or telephone cables hanging down- which is very unsafe.
Stayed 8 nights in Mar 2025

10/10 Excellent

wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent 4 star property. Staff are very froendly and helpful. Breakfast was excellent with a large variety to choose from. Property was very clean and well maintained.
Stayed 3 nights in Mar 2025

8/10 Good

Cheng Hock

Liked: Cleanliness, staff & service, property conditions & facilities
will come back soon
Stayed 3 nights in Mar 2025

6/10 Okay

mohamed zairi

Stayed 1 night in Mar 2025

10/10 Excellent

James

Stayed 2 nights in Feb 2025

6/10 Okay

Laura

Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Yoke

Liked: Staff & service, property conditions & facilities
It is very relaxing
Stayed 3 nights in Jan 2025

10/10 Excellent

Nantha Kumar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

2/10 Terrible

Vimala

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a bad experience. They had a new year countdown and they were practicing for it on 30th December and 29th December even. The 30th one had the windows vibrating and the lights reached the room. I was terribly sick and I could not catch any rest. When asked; they said it was a last minute event and that they are not responsible for a state event. I then asked for a room change, but they said I may need to top up, as the rooms above are suite? Then they proceeded to relocate me when I asked them for some effort, and they placed me nearer to the stage. This is absurd. This is clearly an indication for lack of integrity. There was no indication of such an event. I booked my tickets the week before coming here, thus I am sure the event will have been announced by then. This is unacceptable and very annoying. Also mini trigger factors will be the different toothpastes in both rooms, the new room has Colgate. The water heater was working better in this floor. There are different standards for different floors? I don’t even get this. Don’t book this place. It’s really a scam. Then the roads were closed for the event and even that was not indicated. Only one doorman came to my rescue but could not help much. Thus, I ended up draaging my luggage and walking to the mall that was 15 minutes away, in the hot sun. See; this may not be a very difficult task but my point here is the need to INFORM these details so that a customer can be well prepared. HUGE LACK OF INTEGRITY.
Stayed 4 nights in Dec 2024

4/10 Poor

Sady

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Not a good experience

Poor check-in, took around an hour , receptionist not sure what she was doing, failed to collect the tourist tax which was then collected at check out.Booked 4 rooms , one toilet did not flush at all, another had a view entirely of walll. Requested packed breakfast as we were leaving early to the airport, but it was late and the chef spilled one
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another staycation at Promenade

Check-in was good and fast with such a friendly and professional staff. Room is just as requested. Only drawback is lack of switches for lighting which was replaced with digital push screen which doesn't seem to work resulting in a poorly lit room and caused inconveniences due to that. Prefer to have manual swtches for practicality.
Stayed 1 night in Nov 2024

8/10 Good

Khairul Izan bin

Travelled with family
Liked: Amenities
Location is good.
Stayed 6 nights in Sep 2024

10/10 Excellent

Abd Hasman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Ching-Chiu

Liked: Cleanliness, staff & service
Stayed 6 nights in Aug 2024

8/10 Good

Suziewati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

JACKSON

Travelled with partner
Liked: Amenities
Staff very helpful & polite.
Stayed 4 nights in Aug 2024

10/10 Excellent

Ali Rahman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to the mall
Stayed 1 night in Jul 2024

10/10 Excellent

Daniela, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with an excellent service. Highly recommended.
Stayed 1 night in May 2024

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

Pleasant hotel overlooking the ocean and close to the central area of KK. Attentive staff and excellent food choices within the hotel and surrounding area.
Stayed 3 nights in Apr 2024

8/10 Good

Rita

Travelled with partner
Liked: Cleanliness
Room was ready and clean upon check-in. Will stay at Promenade Hotel again.
Stayed 2 nights in Feb 2024