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5.0 out of 5

"this is my 3rd stay at the Pacific Sutera. the Staff are amazing and the hotel facilities are fantastic but was disappointed in my booking from July t ... " More

By a verified traveller on Fri 05 Jan 2018

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Hotel Description

You'll be connected to the convention center at The Pacific Sutera Hotel, and within a 20-minute stroll of Sutera Harbour and Sabah State Mosque. Highlights at this luxury hotel include 2 restaurants, 3 outdoor swimming pools, and a full-service spa.

All 500 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, free wired Internet, and separate bathtubs and showers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include soaking tubs and rainfall showerheads, while memory foam beds invite a good night's rest. Coffee/tea makers, free newspapers, and free bottled water are also available.

A day of pampering at Body Senses By Mandara can include massages, aromatherapy, and mani/pedis along with access to the sauna and spa tub. The restaurant, Silk Garden, serves Chinese cuisine and is open for lunch and dinner. At the hotel's own poolside bar or bar/lounge, you can enjoy a drink. Spend the day at the private beach where you'll find umbrellas, and enjoy the 3 outdoor tennis courts and 3 indoor tennis courts. Conference space and a business center are among the business amenities offered. Plus you'll find a golf course, a marina, and free WiFi in public areas. Buffet breakfast is available. There's also free self parking, along with the convenience of a free area shuttle.

Places within a 30-minute walk of this 5-star Downtown Kota Kinabalu hotel include Imago Shopping Mall and Centre Point.

Deluxe Golf View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$176* Per night/room 22 Jul. - 23 Jul.

Family Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Pacific Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Pacific Club Golf View (Malaysia, Singapore, and Brunei Residents Only)

Bed Count 1 King Bed Maximum Occupancy 4 Max

The Pacific Sutera Hotel ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for The Pacific Sutera Hotel

Family (1)
5 out of 5

Beautiful hotel, beautiful staff, close to beach

Pros: The staff are amazing and care about the patrons.The facilities are beautiful, the surrounds are beautiful. the food was a delight
Cons: The Tour promotion needs more brochures that people can take to their room and discuss away from the desk, more time allowed at papar market.
Location: close to town, pool and boat cruises on hand activities at hotel
this is my 3rd stay at the Pacific Sutera. the Staff are amazing and the hotel facilities are fantastic but was disappointed in my booking from July that the rate continued to change. I was given the option to pay on booking or pay on arrival. My decision was to pay on arrival which was a bad decision. I am disappointed that the daily rate continued to change until my departure. I will be making further enquiries into this occurrence.

Posted by , from Esperance. w.a on 5 Jan. 2018

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Property Features

Simply walk outside to feel the sun on your face at the white sand beach. Summer fun is a breeze at The Pacific Sutera Hotel, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a children's pool, outdoor tennis courts, and a fitness center. Self parking is free. Smoking is allowed in designated areas at this 5-star Kota Kinabalu hotel.

  • 1 building
  • 500 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Built in 1999
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Kid's club (surcharge)
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 3
  • Indoor tennis courts - 3
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Kota Kinabalu Intl. Airport (BKI) (6.6 km / 4.1 mi)
  • Train station: Tanjung Aru Station (2.8 km / 1.8 mi)
  • Property shuttles: Free area shuttle
  • Parking: Free self parking

Room Amenities

The Pacific Sutera Hotel offers 500 accommodations with minibars and safes. Beds feature memory foam mattresses. LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Memory foam beds
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Wheelchair accessible

Food & Drink

Guests can enjoy buffet breakfast for a fee.

Silk Garden - Overlooking the garden, this restaurant specializes in Chinese cuisine and serves lunch and dinner.

Cafe Boleh - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open 24 hours.

24-hour room service is available.

Spa Services

  • Sauna in spa
  • Spa tub in spa
  • Manicures and pedicures
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in a Malaysia and Singapore Residents Only room type must present valid resident ID at check-in. The property reserves the right to amend the rate if valid proof is not provided.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MYR 165.0 per day.

Pet Policy

  • Pets and service animals are not allowed at The Pacific Sutera Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast and dinner, and also through room service.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 64.10 for adults and MYR 32.10 for children (approximately)
  • Rollaway bed fee: MYR 165.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Pacific Sutera
  • Pacific Sutera
  • Pacific Sutera Hotel
  • Pacific Sutera Hotel Kota Kinabalu
  • Pacific Sutera Kota Kinabalu
  • Sutera Hotel
  • Sutera Pacific
  • Sutera Pacific Hotel
  • The Pacific Sutera Hotel Hotel
  • The Pacific Sutera Hotel Kota Kinabalu
  • The Pacific Sutera Hotel Hotel Kota Kinabalu

You should know

  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.