Verified review
2/10 Terrible
Marni H.
1 Nov 2026
“Big Views”… if you bring your own Windex and a squeegee. If you're looking for a relaxing oceanfront vacation, Chez la Mer and host Village Realty might fit if you don't mind cleaning dirty windows, hand-washing dishes, and spending your vacation chasing the host and their chatbot.The listing promises "Picture windows that keep the ocean in full view". When we arrived the windows were so filthy we could barely see the deck furniture, much less the ocean. My son tried cleaning one; the paper towels came back black.We contacted Village Realty more than 16 times during our stay, receiving at least 7 versions of “Let me check on that and get back to you shortly,” apparently from a chatbot. They blamed the weather: salt spray, wind, a nor’easter. The one window my son cleaned that first night remained clean; apparently, the nor’easter missed that one. They were finally cleaned after Vrbo intervened.The dishwasher was full of dirty dishes upon arrival, with a broken pod dispenser. Village Realty insisted it worked because it produced steam, despite not holding detergent. It was never repaired.Perhaps nothing better captures Village Realty's customer service than their response to our complaints: “While we understand your disappointment, the home remains habitable.” We paid for a well-maintained home, not just a “habitable” one. The greatest disappointment wasn't the maintenance issues—it was Village Realty's complete lack of accountability and genuine concern.

Marni H.
Stayed 5 nights in Oct 2026



















