Wyndham Hotels - accommodation in Kapolei

As a frequent traveler, I rarely leave things to chance when planning any trip I take. I booked this ahead of time to coincide with a layover, before an international flight the next day. My father had an unexpected, serious medical event, prompting us to reschedule our departure, twice. He was released 3 days later, and we had to cut our trip down to 5 days. When I reached out to advise we wouldn't be checking in until a day later, after explaining our reason, I was met with the most grace I'd experienced in customer service in a very, very long time. The hotels.com agent who helped me went above and beyond to reach out to the hotel and advocate on my behalf. Whomever he spoke with in the hotel's management, reassured the agent that not only would she ensure the reservation dates were revised herself, she would also refund the unused night. Neither of them had to do this. After spending all weekend with my father in the hospital, these acts of kindness and generosity are a testament that there still people out there who believe in the Golden Rule, as I do. This property will be our go-to in the future when staying in the area.

I enjoyed being away from all the tourists. 15 min away from the lagoons which was nice. Great comfortable stay.

The app definitely helps with getting around the resort and activity planning! Character experience was amazing, food was good, and room was super clean and comfortable!!