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City Express by Marriott Chetumal

3.0 star property

Photo gallery for City Express by Marriott Chetumal

A spacious lobby with a reception desk, a grey sofa, a wooden coffee table, and pendant lighting.
A modern coffee station with a Caffeno coffee machine, a variety of beverages, and a selection of snacks.
Room, 2 Double Beds
Exterior
A modern bathroom with a walk-in shower, a white toilet, and a large mirror above the sink.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$95
includes taxes & fees
6 July - 7 July

Explore the area

View map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084
  • Place, Planetarium Yook'ol Kaab
    ‪4 min drive‬
  • Place, Payo Obispo Zoo
    ‪4 min drive‬
  • Place, Lake Bacalar
    ‪22 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪4 min drive‬

Room options

View all photos for Room, 2 Double Beds

A hotel room with two beds, a desk, and a chair.

Room, 2 Double Beds

9.0 out of 10
Wonderful
(21 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 Queen Bed with Sofa bed

A modern hotel room with a kitchenette, a sofa, a bed with a red accent, a dining table, and a chair.

Superior Room, 1 Queen Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, a telephone, and a window with a view of the outside.

Room, 1 Queen Bed

8.6 out of 10
Excellent
(23 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

About the area

Chetumal

At City Express by Marriott Chetumal, you'll be connected to a shopping centre and 24.5 km (15.3 mi) from Lake Bacalar. Highlights at this hotel include a complimentary breakfast, an outdoor swimming pool and free self-parking. .Enjoy the gym and pool loungers. A meeting room and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas and coffee/tea in a common area. There's also the convenience of an area shuttle. .In proximity to this 3-property class Chetumal hotel you'll find Laguna Bacalar Ecological Park.

What's nearby

  • Planetarium Yook'ol Kaab - 4 min drive - 2.1 km
  • Payo Obispo Zoo - 4 min drive - 2.1 km
  • Lake Bacalar - 22 min drive - 22.7 km
  • Cenote Cocalitos - 32 min drive - 39.0 km
  • Laguna Bacalar Ecological Park - 37 min drive - 43.3 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Vips - ‬5 min walk
  • ‪Ay Carbón! Tapatío - ‬6 min walk
  • ‪McDonald's - ‬6 min walk

About this property

City Express by Marriott Chetumal

City Express by Marriott Chetumal offers its guests an outdoor pool and a fitness centre. Public spaces have free WiFi and wired Internet. Business amenities include a business centre and a meeting room. Free breakfast is served daily. The business-friendly City Express by Marriott Chetumal also features a vending machine, coffee/tea in common area, and dry cleaning/laundry services. Free self parking is available.

This 3-star Chetumal hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 6 levels
  • Built in 2013
  • Full breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Lift
  • No smoking on site
  • Water dispenser
  • 1 conference room
City Express by Marriott Chetumal offers 109 air-conditioned accommodations with a hairdryer and free toiletries. Flat-screen televisions come with cable channels. Bathrooms include a shower.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Room service
3.9 out of 5, Good, 560 reviews
The price is AU$68
includes taxes & fees
7 July - 8 July
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle up to 10 kilometres
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 6 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Banquet hall
  • Built in 2013
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g. directions)
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 17.60 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

Frequently asked questions

What is the cancellation policy at City Express by Marriott Chetumal?

City Express by Marriott Chetumal offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at City Express by Marriott Chetumal?

As of 5 July 2026, prices found for a 1-night stay for 2 adults at City Express by Marriott Chetumal on 6 July 2026 start from AU$95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at City Express by Marriott Chetumal?

Yep, City Express by Marriott Chetumal has a free self car park.

Are there any beaches close to City Express by Marriott Chetumal?

The closest beach to City Express by Marriott Chetumal is Dos Mulas (4.5 km).

Does City Express by Marriott Chetumal have a pool?

City Express by Marriott Chetumal has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 8:00 PM.

Does City Express by Marriott Chetumal serve breakfast?

Yep, free full breakfast is served on weekdays between 6 AM and 10:30 AM and weekends from 7 AM to 11 AM.

Is there a free airport shuttle available at City Express by Marriott Chetumal?

No, City Express by Marriott Chetumal does not offer an airport shuttle service.

What time are check-in & check-out at City Express by Marriott Chetumal?

Check-in begins at 3:00 PM. Check-out time is 1 PM.

Are pets allowed at City Express by Marriott Chetumal?

No, only service animals are allowed.

City Express by Marriott Chetumal Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 488 out of 1005 reviews
Rating 8 - Good. 302 out of 1005 reviews
Rating 6 - Okay. 129 out of 1005 reviews
Rating 4 - Poor. 44 out of 1005 reviews
Rating 2 - Terrible. 42 out of 1005 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and basic , good location for shopping
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All things were very excellent
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
An overall great place to stay
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Kelli

Liked: Cleanliness, staff & service
Clean room, comfortable beds
Stayed 1 night in Feb 2026
Verified

8/10 Good

Tristian

Liked: Cleanliness, property conditions & facilities
The rooms were great!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

carlos alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great all
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Bernhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Doreen

Liked: Cleanliness, amenities, property conditions & facilities
Receptionist was nice and room clean
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

carlos alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
alll great
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities
Safe parking area.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Kelisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tes breadfastveas fresh and parking was safe
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jose Eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Blanca

Liked: Cleanliness, property conditions & facilities
Room very clean and pleasent. Nice receptionist Izel. Good location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

clement

Liked: Cleanliness, amenities, property conditions & facilities
The girls on the front desk, Dana and another one who has a Maya name, they are absolutely the best… Place was nice and clean, good breakfast.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Mariko

Liked: Cleanliness, amenities, property conditions & facilities
Courteous welcoming reception. The room was perfect for our needs.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Tania

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and friendly staff.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Nehru

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at CityExpress. Keep up the excellent work.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

jeremy

Liked: Cleanliness, amenities, property conditions & facilities
It was very nice and clean. Staff very friendly.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great for walking around. The 1pm check out is incredible!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, could use a little love based on being a high end chain hotel. Location was convenient to shopping and food. There is NOT an airport shuttle as offered on Expedia. UBER available, but you can’t schedule the night before. Overall good place to crash before a flight.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Luis A

Good service
Stayed 1 night in Oct 2025
Verified

8/10 Good

John

Liked: Cleanliness
Clean, comfortable room. Plenty of hot water. Convenient location to mall and train station. Breakfast was just OK. Furnishings were well worn and stained in public areas. Air was musty throughout hotel.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Sayda

Liked: Cleanliness, property conditions & facilities
Clean room, close to the mall.
Stayed 1 night in Nov 2025