4/10 Poor
Allan
Travelled with group
4 June 2025
Liked: Cleanliness, staff & service, room comfort
Room 102 - Very Unfriendly !
ROOM 102 - NOISY Pigeons, From 4.30am onwards, despite continual "shooing away!'. No Double glazing.
They don't seem to be around in the Quad during the middle part of the day - when I took the picture.
BLACKOUT - Ineffective due to shape of window recess.
BATHROOM - Insufficient shelf space around sink.
QUIET ROOM REQUESTED - So in addition to Pigeons, a lot of noise from room above(bumping & banging), largely due to old floorboards - Should be upgraded as each room is refurbished.
A Hook on the inside of Bathroom Door would be nice, as would a Larger TV.
FINALLY - Room Service Tray, nice & large, but didn't really fit comfortably onto Desk or Round Table, & actually resulted in a spill !
These problems are readily VERIFIABLE, I have not exaggerated any of my concerns.
Most if the PROBLEMS are not too difficult to remedy, or work around, particularly if accurate accounts/problem areas are recorded for EACH room, and born in mind when matching Visitors Requirements.
However, the Noise issues & inadequate BLACKOUT Blind, are areas which require URGENT attention.
The staff were friendly and helpful and the dining experience was pleasant, It's just rather a shame that in terms of the Room, this lovely old Hotel, at which I have had many pleasant experiences in years gone by, she does seem to have lost her halo at the present time.
It would be nice to hear that these problem areas are being rectified, so that I would feel comfortable about staying there again in future.
Allan
Stayed 1 night in May 2025
