2/10 Terrible
Sam
Travelled with partner
4 June 2025
Disliked: Cleanliness, amenities, property conditions & facilities
The furniture and carpets are worn, smelly, and dirty. One of the elevators is broken. Marks line the hallway walls and doors, which are chipped and the handles were tilted toward the ground, as if broken. The door jiggled horribly in the frame as we tried to get the key card to work. It took several minutes of trying. Once the light turned green, still couldn’t get the handle to release, so we had to turn the handle back and try again. Fridge was warm. We informed the front desk, and when we returned over 4 hours later, it was still warm, yet it was obviously a different one. Reported it again and were informed that we could just keep the medication in the fridge behind the desk. We said that this wasn’t acceptable because it was for diabetes had to be administered without delay. At this time, also let them know that the door handle was broken, as was the toilet fill valve, so the toilet wasn’t flushing. After being gone 10 hours, fridge was working, but the door handle and toilet hadn’t been fixed. Also didn’t have fresh washcloths. Went down to the desk to ask for some and were informed that there were none to be given and some rooms hadn’t gotten any linens. Remainder of the stay did not get better, as the door and toilet were never fixed and housekeeping stopped taking care of the room on the last two days, so the room never had bed linens changed or made, no fresh towels, no trash emptied, and no vacuuming.
Sam
Stayed 5 nights in May 2025
