4/10 Poor
Kristen
Travelled with family, Travelled with group
15 Dec 2025
Disliked: Cleanliness, staff & service, amenities
Check in was bad - front desk couldn't find reservation at first, found out our room was not "2-bedroom", it was merely a separate bedroom and a living space that had a king bed in it with a pull out sofa that you could not pull out due to lack of space. They told us we should not need it anyway bc we only booked for 2 people. Normally, when I book rooms, I leave the 2 adult as the default, never knew they were charging by the person. They tried to charge extra for our little kids. Not happening. Would only give us breakfast tickets for 4 of us. Didn't have extra sheets/blankets, etc for pull out sofa, extremely rude, the lobby wreaked of sewage or something foul that was there the entire stay, indoor pool was closed, beds were uncomfortable, parking garage always wreaked of weed - workers etc going out there to smoke, people parked overnight in the 15 min parking spots for unloading. The list could go on. ONLY plus was the breakfast was good but very long lines for omelet and waffle stations.
Kristen
Stayed 2 nights in Dec 2025