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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property
Riverwalk hotel with 2 restaurants and bars/lounges

Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

View from property
View from property
Front of property – evening/night
Premium bedding, in-room safe, blackout curtains, iron/ironing board
Reception

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Breakfast available
  • Parking available
The current price is AU$155
includes taxes & fees
28 Dec - 29 Dec

Explore the area

View map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • Place, Florida Theatre
    ‪11 min walk‬
  • Place, VyStar Veterans Memorial Arena
    ‪3 min drive‬
  • Place, EverBank Stadium
    ‪4 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪22 min drive‬

Room options

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds (Riverfront)

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
  • 21 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Sofa bed
Premium bedding
  • 21 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Premium bedding
Hairdryer
  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, River View

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
  • 21 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • 28 sq m
  • 1 bedroom
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Separate bedroom
Blackout curtains
  • 28 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed (Riverfront)

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Blackout curtains
Premium bedding
Hairdryer
Private bathroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront puts you in the centre of Jacksonville, 1.6 km (1 mi) from Jacksonville Museum of Modern Art and 2.6 km (1.6 mi) from VyStar Veterans Memorial Arena. Highlights at this hotel include 2 restaurants, 2 bars/lounges and an outdoor swimming pool. .The restaurant, St. Johns Provision Co., serves American cuisine and is open for breakfast and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the 24-hour gym, free pool cabanas and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a 24-hour business centre and a snack bar/deli. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of valet parking. .With a stay at this 4-property class Downtown Jacksonville hotel, you'll be 3 km (1.8 mi) from Daily's Place and 3.6 km (2.2 mi) from EverBank Stadium.

What's nearby

  • Friendship Park - 3 min walk - 0.3 km
  • Florida Theatre - 11 min walk - 0.9 km
  • Times-Union Center for the Performing Arts - 12 min walk - 1.1 km
  • VyStar Veterans Memorial Arena - 3 min drive - 2.0 km
  • EverBank Stadium - 4 min drive - 3.3 km

Getting around

  • Riverplace Station - 3 min walk
  • Jacksonville Station - 11 min drive
  • Jacksonville International Airport (JAX) - 21 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬2 min walk
  • ‪Shor Seafood Grill & Tavern - ‬15 min walk
  • ‪The Southern Grill - ‬3 min walk
  • ‪Tidbits - ‬9 min walk
  • ‪Morton's The Steakhouse - ‬16 min walk

About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

Riverwalk hotel with 2 restaurants and bars/lounges
DoubleTree by Hilton Hotel Jacksonville Riverfront offers its guests an outdoor pool and a 24-hour fitness centre. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 19 meeting rooms are available. Event space at this hotel measures 12000 square feet (1115 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at DoubleTree by Hilton Hotel Jacksonville Riverfront. For a fee, parking is available.

This 4-star Jacksonville hotel is smoke free.

  • 293 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • 12000 sq ft of conference space
  • 1115 sq. m of conference space
  • Built in 2015
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and a safe. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided once per stay.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 22 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 30 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (75 centimetre high)
  • Lift (105 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per stay (maximum USD 99 per stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 19.95 for adults and from USD 11.00 for children
  • Covered self-parking fee: USD 22.00 per day (in/out privileges)
  • Valet parking fee: USD 30.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD99 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6 AM to 10:00 PM
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Hotel Jacksonville Riverfront?

DoubleTree by Hilton Hotel Jacksonville Riverfront offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Hotel Jacksonville Riverfront?

As of 16 Dec 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Jacksonville Riverfront on 28 Dec 2025 start from AU$155.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Hotel Jacksonville Riverfront?

Yep, DoubleTree by Hilton Hotel Jacksonville Riverfront has a covered self car park with in/out privileges for USD 22.00 per day. A self car park is also available, for a fee.

Are there any beaches close to DoubleTree by Hilton Hotel Jacksonville Riverfront?

The closest beach to DoubleTree by Hilton Hotel Jacksonville Riverfront is Kurzius Beach (5.7 km).

Does DoubleTree by Hilton Hotel Jacksonville Riverfront have a pool?

Yep, and guests recommend it! DoubleTree by Hilton Hotel Jacksonville Riverfront has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 6 AM to 10:00 PM.

What luxury perks are available at DoubleTree by Hilton Hotel Jacksonville Riverfront?

DoubleTree by Hilton Hotel Jacksonville Riverfront features an outdoor pool, free pool cabanas and 2 restaurants.

What makes DoubleTree by Hilton Hotel Jacksonville Riverfront a romantic place to stay?

Pool-view dining and a champagne service, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at DoubleTree by Hilton Hotel Jacksonville Riverfront.

Is DoubleTree by Hilton Hotel Jacksonville Riverfront family-friendly?

You bet! With amenities such as children's meals, a corner/local shop and an outdoor pool, it's no surprise that DoubleTree by Hilton Hotel Jacksonville Riverfront is a hit with families.

Does DoubleTree by Hilton Hotel Jacksonville Riverfront serve breakfast?

Yep, buffet breakfast is offered daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Hotel Jacksonville Riverfront?

No, DoubleTree by Hilton Hotel Jacksonville Riverfront does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Hotel Jacksonville Riverfront?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Hotel Jacksonville Riverfront?

Check-in begins at 4 PM. Check-out time is 11 AM.

Reviews

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

6.8

6.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness
Rating 10 - Excellent. 461 out of 1482 reviews
Rating 8 - Good. 247 out of 1482 reviews
Rating 6 - Okay. 323 out of 1482 reviews
Rating 4 - Poor. 211 out of 1482 reviews
Rating 2 - Terrible. 240 out of 1482 reviews

Reviews

10/10 Excellent

Tabitha, Plant City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing.
Stayed 2 nights in Sep 2025

2/10 Terrible

Citlalik Maria

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
It smelled like weed the whole hotel and the room I was given, wall wallpaper was peeling off and they had a cheap shower curtain from where they didn't fix the door to the shower. I have stayed at other Double trees and this was in very poor conditions.
Stayed 1 night in Jun 2025

10/10 Excellent

Sabra

Liked: Amenities
Good service
Stayed 2 nights in Sep 2025

6/10 Okay

Dolores, Perris

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The outside look didn’t match the conditions of the room and hallways , the carpet in the room was old and dirty , the bathroom walls were bubbling paint, stains on tub and old. Overall the staff was nice and very friendly.
Outside walk
My balcony view
Pool relaxation the fish need a paint job
Stayed 2 nights in Sep 2025

4/10 Poor

Shannon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We had booked this property as we wanted to be on the riverfront. It was a very pretty view from the 10th floor facing the river. It also had a Ruth Chris steak house which was a wonderful $400 dinner. Unfortunately, that is where the beauty ended. We had upgraded to a king suite. We wanted a larger space with larger bathroom. That is not what we got. They placed us in a room right next to the elevator. Our headboard was on the elevator wall. We also had a broken thermostat which was reading 62 degrees. Maintenance did come and fix that. We had no hot water in the shower and the room was dirty. I will never recommend this hotel to anyone. I reached out to the staff and they did nothing for us. Very unfortunate.
View from our balcony, beautiful, but had no furniture.
Ruth’s Chris Steak House
Floor behind the side table.
The couch was disgusting- very dirty.
Stayed 2 nights in Sep 2025

8/10 Good

Linda

Stayed 2 nights in Sep 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything. river boat ride
Stayed 2 nights in Sep 2025

6/10 Okay

Victoria

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Not my crowd

Food was great, people great, but the conditions was very run down. On a day of a local football game the crowd was a little rough too. From the elevator to the bar DUVALLL is all you heard. Yeah not my crowd
Stayed 1 night in Sep 2025

10/10 Excellent

Samantha

Stayed 2 nights in Sep 2025

6/10 Okay

Michelle

Business traveller
Liked: Staff & service

Don't let the location fool you

I stayed at this hotel due to close to office in downtown Jacksonville and it's a Hilton Property. Unfortunately this is a very old and not well kept property. This hotel needs an upgrade, some attention put into it. As far as down in the check in area, it looks nice but once you step off the elevator on the room floors, it's rather dirty, from the hallway into the rooms. Great Location but I would find somewhere different to stay in the future.
Stayed 1 night in Sep 2025

8/10 Good

Stephen

Stayed 1 night in Sep 2025

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So awesome I’m happy too be a member now
Stayed 1 night in Sep 2025

10/10 Excellent

Arsemia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems to comment about!!
Stayed 2 nights in Sep 2025

10/10 Excellent

mercedes

Stayed 4 nights in Aug 2025

6/10 Okay

Antoinette, Las Vegas

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Staff was friendly . Lobby looks nice. Right when I got in the room I wanted to leave. Rooms are very old looking. Furniture walls all of it. Sliding glass door is paper thin, so noisy from traffic outside.Major police blockade right out on the Main Street at 11:30 pm. The hallways and rooms smell musty and moldy. There’s no way this is a 4 star hotel. I see why it had such a low guest rating next time I’ll look at that.
Stayed 2 nights in Aug 2025

8/10 Good

Sabra

Liked: Cleanliness
Stayed 3 nights in Aug 2025

8/10 Good

Freddie

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
M
Stayed 2 nights in Aug 2025

2/10 Terrible

jim

Business traveller
Disliked: Cleanliness, property conditions & facilities
We picked this room for the view and its proximity to the hospital. I needed a place to recover from surgery because we traveled far and had a post op conference 2 days later. The night before the surgery I had to take a shower. The bath tub was dirty, the water was cold, the service guy couldn’t fix the temperature, and the drain backed up with dirty water to above my ankles while showering. They offered another room which had similar problems and was actually dirtier. The next day they offered a suite, which was a larger room with similar problems. They offered another suite which had fewer problems, but the shower water and sink water was burning hot and the service guy could not fix that. The desk people explained that in October a renovation was scheduled. Hilton should not open until they fix their rooms. I am not alone. There were many many people complaining at the desk and asking for different rooms. When we moved from the 4th floor to the seventh floor my wife had to move everything herself because due to my surgery I could not lift. Do yourself a favor and don’t select this hotel for your stay in Jacksonville.
Stayed 3 nights in Aug 2025

2/10 Terrible

Sejla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was dirty, chair has a lot of stains, walls are dirty, carpet is dirty .
Stayed 3 nights in Aug 2025

4/10 Poor

William

Disliked: Cleanliness
Stayed 1 night in Sep 2025

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jul 2025

2/10 Terrible

Ivan, Los Angeles

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely outdated
Stayed 2 nights in Aug 2025

2/10 Terrible

Cheryl

Stayed 1 night in Sep 2025

6/10 Okay

Curtis

I liked the view from river side balcony. The room was okay but the m
Stayed 2 nights in Aug 2025