2/10 Terrible
Gabriela
Travelled with family
2 Mar 2024
Disliked: Staff & service, property conditions & facilities, room comfort
Worst experience and hotel
I would not recommend this hotel due to the following reasons: 1. Access to the ocean was blocked and the decks were non usable and non accessible due to construction. Not what was advertised and no prior notification. 2. There was no hot water in the room and difficult to shower my twin daughters. 3. Windows not working, When it rained the water would come in. 4. They used the ocean to fill the pool water. 5. The worst part was when they told us to pack our stuff on our last day supposedly due to bad weather but they had no other rooms to accommodate my family but checking in more guest as they escorted us out and sent us to a one star hotel where the shower and toilet where clogged. Also as they wanted us to leave they wanted us to pay them for drinks they had not served us. They removed the beds and furniture and said no matter what we couldn’t stay there. It was the worst experience that I have ever experienced in any hotels in my life and the worst part was that I was with my family and my small twin daughters. We asked the manager Lorena to refund us our money back for the night we were not staying there and she refused. Instead kept asking the other hotel to request that we return the plastic bag. See pictures
Gabriela
Stayed 3 nights in Feb 2024