6/10 Okay
Lori B., Wilmington, USA
24 June 2024
Great neighborhood!
Nephew's wedding! My two siblings, Sister-In-law, husband and I stayed here. We are all in our 60's and 70's.
•Cleanliness- 3- 100% fixable. I don't if know property manager has eyes on the inside of who is cleaning, but the house really needs a deep clean, in addition to each stay swap out of towels and linens. A wash of bath mats in between stays is recommended and a must. Bathroom 1 walls, floor and baseboards are very dirty. Photo not shown in pictures.
•Check-in process- 5- Prop Mang sent things in a very timely manner. May be 12+ hours until he responds, but he does respond and acts. We were able to enter an hour earlier which helped w wedding rehearsal readiness and travel time to location.
•Accuracy of online listing- 3, I do not remember seeing bathroom 1 with all the streaks and dirt going down walls, baseboards and floor. Baseboards should be clean as of writing, as I used towel last day.
•Communication w Property Manager- 4- Would encourage Prop Mang to check phone more often when guests in house OR shoot a text first evening, "Anything you need or that I may help with?" Our issue had to do w air conditioning not working. It was 83 degrees in house. First night was miserable, but found box fans. He did read messages next morning and fixed it. We understand, AC's breakdown, however no adjustments to our pre-paid fee were made or offered.
•Location-5- Beautiful and quiet neighborhood close to Indy
•Overall- 3.5
Lori B.
Stayed 2 nights in Jun 2024