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JW Marriott Houston by the Galleria

4.5 star property
Luxury hotel with 2 restaurants and 24-hour fitness centre

Photo gallery for JW Marriott Houston by the Galleria

View from property
42-inch TV with cable channels, pay films
Indoor pool, outdoor pool, open 5:00 AM to 11:00 PM, pool loungers
Meeting facility
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Housekeeping
  • Room service
  • Breakfast available
  • 24/7 front desk
The current price is AU$381
includes taxes & fees
22 Nov - 23 Nov

Explore the area

View map
5150 Westheimer Rd, Houston, TX, 77056
  • Place, The Galleria
    ‪2 min walk‬
  • Place, River Oaks District
    ‪13 min walk‬
  • Place, Lakewood Church
    ‪4 min drive‬
  • Airport, Houston, TX (HOU-William P. Hobby)
    ‪24 min drive‬

Room options

View all photos for Executive Lounge Room, 1 King Bed, Non Smoking (High Floor, Lounge Access)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Executive Lounge Room, 1 King Bed, Non Smoking (High Floor, Lounge Access)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Large, Guest room, 1 King with Sofa bed

Executive Large, Guest room, 1 King with Sofa bed

Executive Large, Guest room, 1 King with Sofa bed

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 56 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Corner

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Corner

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Queen Room, with Executive Lounge access, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Executive Queen Room, with Executive Lounge access, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 56 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(11 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Lounge Room, 2 Queen Beds, Non Smoking (High Floor, Lounge Access)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Executive Lounge Room, 2 Queen Beds, Non Smoking (High Floor, Lounge Access)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Hearing Accessible)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking (Hearing Accessible)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, Multiple Beds, Non Smoking (Hearing Accessible)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Executive Room, Multiple Beds, Non Smoking (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking (Hearing Accessible)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(19 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Houston

A luxury stay in Houston awaits you at JW Marriott Houston by the Galleria. Within steps you'll find Westheimer Road and The Galleria. Highlights at this hotel include 2 restaurants, an outdoor swimming pool and an indoor swimming pool. .Stray Horse is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym and pool loungers. 1302 square feet (121 square metres) of event facilities include 26 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas and a coffee shop/cafe. Each morning full breakfast is served between 6:30 AM and 11:00 AM. There's also the convenience of valet parking. .Attractions within a 10-minute drive of this 4.5-property class The Galleria hotel include Rice University and Houston Zoo.

What's nearby

  • The Galleria - 2 min walk - 0.2 km
  • River Oaks District - 13 min walk - 1.2 km
  • Lakewood Church - 4 min drive - 4.5 km
  • Greenway Plaza - 4 min drive - 5.2 km
  • Rice University - 7 min drive - 8.2 km

Getting around

  • Wheeler Station - 8 min drive
  • Houston Station - 19 min drive
  • Houston William Hobby Airport (HOU) - 38 min drive

Restaurants

  • ‪Daily Grill - ‬7 min walk
  • ‪Del Frisco's Double Eagle Steakhouse - ‬5 min walk
  • ‪Doubletree Suites Lounge - ‬6 min walk
  • ‪JW Marriott Executive Lounge - ‬1 min walk
  • ‪Raising Cane's Chicken Fingers - ‬5 min walk

About this property

JW Marriott Houston by the Galleria

Luxury hotel with 2 restaurants and 24-hour fitness centre
JW Marriott Houston by the Galleria offers its guests an indoor pool, an outdoor pool, and a 24-hour fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business centre and 26 meeting rooms are available. Event space at this hotel measures 1302 square feet (121 square metres) and includes conference space. A library, multilingual staff, and gift shops/newsstands are also featured at the luxury JW Marriott Houston by the Galleria. For a fee, parking is available.

This 4.5-star Houston hotel is smoke free.

  • 516 guestrooms or units
  • 23 levels
  • 2 dining venues
  • 1302 sq ft of conference space
  • 121 sq. m of conference space
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Library
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
JW Marriott Houston by the Galleria offers 516 accommodations with a safe and complimentary bottles of water. This accommodation offers separate sitting areas. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and complimentary newspapers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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  • Pool
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  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,120 reviews
The price is AU$243
includes taxes & fees
23 Nov - 24 Nov
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 37 per day)
  • Valet parking on site (USD 69 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 36 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • JW Market
  • Stray Horse

Things to do

  • 24-hour gym
  • Indoor pool
  • Library
  • Outdoor pool

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • Indoor pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 1,302 square feet of conference space
  • 24-hour business centre
  • 26 meeting rooms

Outdoors

  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable shower seat
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 23 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch HDTV with premium cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 29.25 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 36 per person
  • Fee for in-room wireless Internet: USD 19.95 per day (rates may vary)
  • Self-parking fee: USD 37 per day
  • Valet parking fee: USD 69 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International and Union Pay. Cash is not accepted. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 5:00 AM to 11:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Marriott Galleria
JW Marriott Hotel Galleria
Marriott Hotel Galleria
JW Marriott Houston Hotel
JW Marriott Hotel by the Galleria
JW Marriott Houston by the Galleria Hotel
JW Marriott Houston by the Galleria Houston
JW Marriott Houston by the Galleria Hotel Houston

Frequently asked questions

What is the cancellation policy at JW Marriott Houston by the Galleria?

JW Marriott Houston by the Galleria offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Houston by the Galleria?

As of 2 Nov 2025, prices found for a 1-night stay for 2 adults at JW Marriott Houston by the Galleria on 22 Nov 2025 start from AU$336.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Houston by the Galleria?

Yep, JW Marriott Houston by the Galleria has a self car park for USD 37 per day.

Does JW Marriott Houston by the Galleria have a pool?

JW Marriott Houston by the Galleria has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 5:00 AM to 11:00 PM.

What luxury perks are available at JW Marriott Houston by the Galleria?

JW Marriott Houston by the Galleria features an outdoor pool, an indoor pool and 2 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes JW Marriott Houston by the Galleria a romantic place to stay?

A lounge bar and 24-hour room service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at JW Marriott Houston by the Galleria.

Is JW Marriott Houston by the Galleria family-friendly?

You bet! With amenities such as an indoor pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that JW Marriott Houston by the Galleria is a hit with families.

Does JW Marriott Houston by the Galleria serve breakfast?

Yep, full brekkie is available daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at JW Marriott Houston by the Galleria?

No, JW Marriott Houston by the Galleria does not offer an airport shuttle service.

Is there a bar or restaurant at JW Marriott Houston by the Galleria?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at JW Marriott Houston by the Galleria?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at JW Marriott Houston by the Galleria?

No, pets are not allowed.

JW Marriott Houston by the Galleria Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 615 out of 1001 reviews
Rating 8 - Good. 228 out of 1001 reviews
Rating 6 - Okay. 85 out of 1001 reviews
Rating 4 - Poor. 40 out of 1001 reviews
Rating 2 - Terrible. 33 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Max

Stayed 2 nights in Jul 2025

4/10 Poor

Alyssa

Stayed 1 night in Jun 2025

10/10 Excellent

Denise

Stayed 3 nights in Jun 2025

10/10 Excellent

Ogochukwu

Stayed 2 nights in Jun 2025

10/10 Excellent

suzanne

Stayed 2 nights in Jun 2025

10/10 Excellent

Adelina

Stayed 1 night in Jun 2025

10/10 Excellent

KEISHA

Liked: Property conditions & facilities
Book it. It’s nice with a roof top pool
Stayed 2 nights in Jun 2025

6/10 Okay

David

Stayed 1 night in Jun 2025

10/10 Excellent

valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and perfect for our quick getaway
Stayed 1 night in Jun 2025

10/10 Excellent

Beth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect!!! The location, the service, the room, everything!
Stayed 1 night in Jun 2025

8/10 Good

Dean

Stayed 1 night in Jun 2025

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

michael, Potomac

Travelled with family and small children
Liked: Cleanliness
Excellent location and nice presence. However no valet or bellman came to help with car or luggage. Inside only one front desk person. Finally rooms were average not a JW standard. Some areas were frankly old. I think the hotel has great potential if they raise their customer service standards and inside decor . Also redo bathrooms to bring them up to standard. It would be an excellent hotel .
Stayed 1 night in Jun 2025

10/10 Excellent

Melissa

Stayed 1 night in Jun 2025

10/10 Excellent

Marlyn

Stayed 1 night in May 2025

10/10 Excellent

Asarene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We celebrated our 49th anniversary and had informed the hotel. We were wished a happy anniversary at check-in and given access to their executive lounge. A VERY nice fruit and cheese tray with a bottle of wine was delivered to our room. One day we came in to a nice towel arrangement with chocolates on our bed. The room was nice and we thorough enjoyed our stay at the JW Marriott Houston - Galleria.
Stayed 3 nights in May 2025

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Kendall who checked us in was amazing. We were traveling with our two young daughters. Once getting to our room with early check in, our neighbors apparently thought it was spring break at the sandpiper beacon. I told Kendall the music was absolutely blaring at 3 pm in the day. 5 mins later security advised them to turn the music down . Clean facility . Easy access to the attractions in Houston . Shuttle willl take you 2 miles from the hotel for free.
Stayed 2 nights in May 2025

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Osita

Liked: Cleanliness, staff & service, property conditions & facilities
Clean environment with nice ambience
Stayed 4 nights in May 2025

10/10 Excellent

WILLIAM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

ANA

Stayed 1 night in Mar 2025

10/10 Excellent

Randy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and great customer service.
Stayed 2 nights in Mar 2025