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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Property class: 4

Photo gallery for DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Exterior
Creator video - submitted by Globe Trotting with Kay
Bar (on property)
Down duvets, cots/infant beds, WiFi, bed sheets
Exterior detail

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Air-conditioning
  • Breakfast available
The current price is AU$212
includes taxes & fees
10 May - 11 May

Explore the area

View map
5353 Westheimer Rd, Houston, TX, 77056
  • Place, Westheimer Road
    ‪1 min walk‬
  • Place, The Galleria
    ‪5 min walk‬
  • Place, Richmond Avenue
    ‪10 min walk‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪30 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Mobility Accessible, Balcony

Down duvets, cots/infant beds, WiFi, bed sheets

Suite, 2 Queen Beds, Mobility Accessible, Balcony

8.0 out of 10
Very good
(7 reviews)
  • City view
  • 74 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, Multiple Beds, Balcony

Down duvets, cots/infant beds, WiFi, bed sheets

Room, Multiple Beds, Balcony

7.6 out of 10
Good
(30 reviews)
  • 74 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Balcony

60-inch LED TV with satellite channels, Smart TV, pay films

Suite, Multiple Beds, Balcony

8.0 out of 10
Very good
(37 reviews)
  • City view
  • 74 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Mobility Accessible, Refrigerator & Microwave

Down duvets, cots/infant beds, WiFi, bed sheets

Suite, 2 Queen Beds, Mobility Accessible, Refrigerator & Microwave

9.4 out of 10
Exceptional
(6 reviews)
  • 74 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Down duvets, cots/infant beds, WiFi, bed sheets

Room, 1 King Bed

8.6 out of 10
Excellent
(133 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

Down duvets, cots/infant beds, WiFi, bed sheets

Room, 1 King Bed, Balcony

8.2 out of 10
Very good
(50 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Mobility Accessible (Roll-in Shower)

Down duvets, cots/infant beds, WiFi, bed sheets

Room, 1 King Bed, Mobility Accessible (Roll-in Shower)

8.0 out of 10
Very good
(4 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Down duvets, cots/infant beds, WiFi, bed sheets

Room, 2 Queen Beds

8.6 out of 10
Excellent
(87 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mobility Accessible

Down duvets, cots/infant beds, WiFi, bed sheets

Room, 1 King Bed, Mobility Accessible

7.8 out of 10
Good
(9 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Hearing Accessible (Mobility and Hearing)

Down duvets, cots/infant beds, WiFi, bed sheets

Room, 2 Double Beds, Hearing Accessible (Mobility and Hearing)

8.0 out of 10
Very good
(4 reviews)
  • City view
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Mobility Accessible, Balcony

Down duvets, cots/infant beds, WiFi, bed sheets

Suite, 1 King Bed, Mobility Accessible, Balcony

8.6 out of 10
Excellent
(9 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Mobility Accessible King Room with Tub

Down duvets, cots/infant beds, WiFi, bed sheets

Mobility Accessible King Room with Tub

  • Sleeps 2
  • Free Wi-Fi

View all photos for Mobility Accessible King Room with Roll in Shower

Down duvets, cots/infant beds, WiFi, bed sheets

Mobility Accessible King Room with Roll in Shower

  • Sleeps 2

View all photos for Mobility Accessible King Suite With Tub

Living area

Mobility Accessible King Suite With Tub

  • Sleeps 3
  • Free Wi-Fi

View all photos for Mobility/Hearing Accessible Two Double Room with Tub

Down duvets, cots/infant beds, WiFi, bed sheets

Mobility/Hearing Accessible Two Double Room with Tub

  • Sleeps 4
  • Free Wi-Fi

View all photos for Mobility Accessible Two Queen Suite with Tub

Down duvets, cots/infant beds, WiFi, bed sheets

Mobility Accessible Two Queen Suite with Tub

  • Sleeps 5
  • Free Wi-Fi

View all photos for Mobility Accessible Two Queen Suite with Roll in Shower

Down duvets, cots/infant beds, WiFi, bed sheets

Mobility Accessible Two Queen Suite with Roll in Shower

  • Sleeps 5
  • Free Wi-Fi

View all photos for Suite, 1 King Bed with Sofa bed, Balcony

60-inch LED TV with satellite channels, Smart TV, pay films

Suite, 1 King Bed with Sofa bed, Balcony

8.0 out of 10
Very good
(62 reviews)
  • City view
  • 74 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

King Room With Balcony

  • Sleeps 2

Guest Room With 2 Queen Beds, Living Room, Sofabed And Kitchen

  • Sleeps 5
  • Free Wi-Fi

2 Queen 1 Bedroom Suite-Sofa Bed In Living

  • Sleeps 5
  • Free Wi-Fi

1 King Bed-Tub Or Shower

  • Sleeps 2
  • Free Wi-Fi

2 Queen Beds Room

  • Sleeps 4

King Room

  • Sleeps 2

Suite With Two Queen Beds

  • Sleeps 5

King Suite With Balcony

  • Sleeps 4

View all photos for One Bedroom King Suite

Coffee/tea maker, cookware/dishes/utensils

One Bedroom King Suite

  • Sleeps 5
  • Free Wi-Fi

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Home2 Suites by Hilton at the Galleria

Greater Uptown
  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
4.5 out of 5, Wonderful, 1,019 reviews
The price is AU$181
includes taxes & fees
28 May - 29 May
Home2 Suites by Hilton at the Galleria

About the area

Houston

DoubleTree by Hilton Hotel & Suites Houston by the Galleria puts you in the heart of Houston, steps from Westheimer Road and within a 10-minute stroll of The Galleria. Highlights at this hotel include a restaurant, an outdoor swimming pool and a free area shuttle. .For a drink, you can stop by the hotel's own lounge bar. Enjoy the 24-hour gym, seasonal outdoor swimming pool, free pool cabanas and pool loungers. Added amenities include Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:30 AM. There's also valet parking, along with the convenience of an area shuttle. .Within a 15-minute drive of this 4-property class Greater Uptown hotel, attractions include Rice University and MD Anderson Cancer Center.

What's nearby

  • Westheimer Road - 1 min walk - 0.0 km
  • The Galleria - 5 min walk - 0.5 km
  • Richmond Avenue - 10 min walk - 0.9 km
  • Gerald D. Hines Waterwall Park - 10 min walk - 0.9 km
  • River Oaks District - 18 min walk - 1.6 km

Getting around

  • Wheeler Station - 9 min drive
  • Kinder Station - 11 min drive
  • Houston William Hobby Airport (HOU) - 37 min drive

Restaurants

  • ‪Daily Grill - ‬8 min walk
  • ‪JW Marriott Executive Lounge - ‬6 min walk
  • ‪Hachi - ‬3 min walk
  • ‪Doubletree Suites Lounge - ‬1 min walk
  • ‪burger-chan - ‬3 min walk

About this property

DoubleTree by Hilton Hotel & Suites Houston by the Galleria

DoubleTree by Hilton Hotel & Suites Houston by the Galleria offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee.

A business centre and 8 meeting rooms are available. Event space at this hotel measures 9202 square feet (855 square metres) and includes conference space. A terrace, multilingual staff, and coffee/tea in common area are also featured at DoubleTree by Hilton Hotel & Suites Houston by the Galleria. A free area shuttle within 3 miles is available. Parking is available for a fee.

This 4-star Houston hotel is smoke free.

  • 1 building
  • 476 guestrooms or units
  • 26 levels
  • 9202 sq ft of conference space
  • 855 sq. m of conference space
  • Built in 1980
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Hotel & Suites Houston by the Galleria offers 476 accommodations with coffee/tea makers and a hairdryer. Beds feature down duvets. 60-inch LED televisions come with premium satellite channels and pay-per-view films.

Bathrooms include baths or showers and complimentary toiletries. This Houston hotel provides wireless Internet access (speed: 50+ Mbps) for a surcharge.

Similar properties

Presidential Suite, 1 King Bed
DoubleTree by Hilton Hotel Houston - Greenway Plaza
Greenway Plaza-Upper Kirby
  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.2 out of 5, Very good, 1,558 reviews
The price is AU$188
includes taxes & fees
10 May - 11 May
DoubleTree by Hilton Hotel Houston - Greenway Plaza

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 9.95 per day)

Parking and transport

  • Height restrictions apply for on-site parking
  • Free area shuttle up to 3 miles
  • Onsite parking available only on request
  • Secured, covered parking on site (USD 32 per night)
  • Secured, covered valet parking on site (USD 46 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends; USD 27.01 for adults and USD 13.50 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Free area shuttle
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Multilingual staff
  • Wedding services

Business services

  • 8 meeting rooms
  • 9,202 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 26 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1980
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Down comforter

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 60-inch smart TV with premium cable/satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • LED lighting

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per pet, per stay
  • Weight limit: 50 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night
  • 0.70 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 27.01 for adults and from USD 13.50 for children
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per day (rates may vary)
  • Covered self-parking fee: USD 32 per night (in/out privileges)
  • Valet parking fee: USD 46.00 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards and cash. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards in all accommodation.

We should mention

  • The seasonal pool will open in October and close in April.
  • Pool access available from 6:30 AM to 10:00 PM
  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Suites Hilton Aparthotel
DoubleTree Suites Hilton Aparthotel Houston Galleria
DoubleTree Suites Hilton Houston Galleria
DoubleTree Suites Houston Galleria
DoubleTree Suites Hilton Houston Galleria Hotel
Doubletree Hotel Houston
Doubletree Houston
DoubleTree Hilton Hotel Houston Galleria
DoubleTree Hilton Houston Galleria
DoubleTree by Hilton Hotel Suites Houston by the Galleria

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?

DoubleTree by Hilton Hotel & Suites Houston by the Galleria offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?

As of 29 Apr 2026, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel & Suites Houston by the Galleria on 10 May 2026 start from AU$212, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?

Yep, DoubleTree by Hilton Hotel & Suites Houston by the Galleria has a secured covered self car park with in/out privileges for USD 32 per night. A self car park is also available, for a fee.

Does DoubleTree by Hilton Hotel & Suites Houston by the Galleria have a pool?

DoubleTree by Hilton Hotel & Suites Houston by the Galleria has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 6:30 AM to 10:00 PM (Seasonal outdoor pool open from October to April).

Is DoubleTree by Hilton Hotel & Suites Houston by the Galleria family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as cots/infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Hotel & Suites Houston by the Galleria is a hit with families.

Does DoubleTree by Hilton Hotel & Suites Houston by the Galleria serve breakfast?

You bet, full breakfast is offered on weekdays from 6:30 AM to 9:30 AM and weekends from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?

No, DoubleTree by Hilton Hotel & Suites Houston by the Galleria does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Hotel & Suites Houston by the Galleria?

Check-in begins at 4 PM. Check-out time is noon.

DoubleTree by Hilton Hotel & Suites Houston by the Galleria Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 2239 out of 3903 reviews
Rating 8 - Good. 692 out of 3903 reviews
Rating 6 - Okay. 455 out of 3903 reviews
Rating 4 - Poor. 248 out of 3903 reviews
Rating 2 - Terrible. 269 out of 3903 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

alfonso, Doral

Stayed 1 night in Jan 2026

6/10 Okay

Sandra

Stayed 3 nights in Dec 2025

10/10 Excellent

Monique

Stayed 4 nights in Jan 2026

10/10 Excellent

Chad

Stayed 3 nights in Jan 2026

10/10 Excellent

Anthony

Stayed 4 nights in Jan 2026

10/10 Excellent

Sonia

Stayed 1 night in Jan 2026

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and spacious! They promptly brought us linens for the couch bed and extra towels when we called!
Stayed 1 night in Jan 2026

6/10 Okay

Roger

Stayed 3 nights in Jan 2026

6/10 Okay

Neftali

Travelled with family
Yes good
Stayed 2 nights in Jan 2026

8/10 Good

Chiniqua

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All amenities and staff was great
Stayed 3 nights in Jan 2026

10/10 Excellent

Tiffany

Stayed 1 night in Jan 2026

10/10 Excellent

Eugenia

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jan 2026

8/10 Good

Joel

Stayed 1 night in Jan 2026

10/10 Excellent

Justin

Stayed 1 night in Jan 2026

10/10 Excellent

Cesar

Stayed 2 nights in Jan 2026

6/10 Okay

Pedro

Travelled with partner
It just wilbe nice that people gets informed ahead that the parking is 35.00$ extra
Stayed 2 nights in Jan 2026

10/10 Excellent

IIN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything’s good 👍
Stayed 2 nights in Jan 2026

2/10 Terrible

Wenikka

Disliked: Cleanliness, property conditions & facilities
The room was full of broken items. I left early and the manager agreed to accommodate me but never did
Stayed 3 nights in Jan 2026

6/10 Okay

Leslie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
all the staff was really great and kind, except from the lady from the breakfast desk Witney, i had a very bad experience at my breakfast that day, i didn’t even finished my meal
Stayed 5 nights in Jan 2026

6/10 Okay

Wilmaris

Stayed 3 nights in Jan 2026

10/10 Excellent

Diana

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Nov 2025

10/10 Excellent

Tiana

Liked: Cleanliness, property conditions & facilities
The hotel was really nice & more than I expected . House keeping was on point . The only thing is I didn’t know they charge for breakfast or parking but it still was a nice stay
Stayed 3 nights in Jan 2026

4/10 Poor

Daniel

Stayed 5 nights in Jan 2026

10/10 Excellent

Julieta

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, Excellent service,
Stayed 1 night in Dec 2025

4/10 Poor

Kyri

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The hotel from the outside looks nice, but looks are definitely deceiving with this one. We checked in and once off the elevator and onto the 15th floor and the immediate smell of sewage hit me. Literally the floor/carpet smells of mildew and sewage. We get to our room and it is nice, no complaint there. However, at 4 am, my daughter went to use the restroom and the toilet overflowed onto the bathroom floor and into the room. I called down to the front desk and spoke with the clerk and he stated he would send someone up- never showed. We get up and I call back down to the front desk and they said they will send someone up, no showed so we went to breakfast. We came back to get ready for the day and the toilet is still messed up abc the floor is wet. I finally get someone to actually show up and fix it before it’s time to check out. Once I’m downstairs to check out, someone from the hotel with an iPad is immediately in my face asking about my stay and after I say less than pleasurable, he offers to “give you some points for your trouble “ which I still never got and the proceeds to try and sell me a vacation!!!!!! Sir! If you don’t read the room- this place needs to be updated, customer service needs to be worked on and definitely work on educating employees on how to handle situations like this
Stayed 1 night in Jan 2026