Hotel Zone pet-friendly accommodation

I like that everything was very nice and quiet. The housekeepers were really friendly as well as the people at the desk. Was very easy to go in and out of the hotel with our rental very secured parking.

This was the fourth time we stay at Fiesta Americana the first time we booked through a travel agency and we fell in love with the way the staff treated us that we don’t even try to find a different resort we always book at Fiesta American the resort is beautiful and the staff makes you feel right at home. I’m not good with names and I don’t need to be because everyone at Fiesta American goes out of their way to make sure you are treated like a king.

Staying at the Sheraton was overall a good experience. I booked the all-inclusive package, and the bartenders were super friendly while the rest of the staff was helpful and welcoming. One thing to know is that reservations are required for two restaurants. One night, I didn’t have a reservation and noticed several open tables, but we still weren’t accommodated. I understand the policy, but it was frustrating to see empty tables and not be seated. Govitas was amazing and definitely a highlight. The food was beautifully presented and tasted just as good as it looked. I would absolutely recommend it.My biggest complaint to sell the RCI 90-minute presentation in exchange for a discounted spa day. I politely declined several times, but they continued asking. They got me when I first checked in Employees outside also frequently asked where I was going and tried to sell tours or make recommendations. After a while, it became annoying, especially when I was simply trying to leave and enjoy the area. A few things to know about all-inclusive: room service costs 100 pesos, and TV Wi-Fi for services like Netflix is not included. I paid separately for the spa, and it was excellent—very relaxing and worth it.The hotel store is extremely overpriced, but there’s a grocery store and pharmacy about a five-minute walk away. The pools were great, although the water was very warm in August. The beach was my least favorite; the water was fairly murky