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Londoner Grand, a Luxury Collection Hotel, Macao

5.0 star property
Luxury Cotai hotel connected to the convention centre, steps from The Londoner Macao Casino

Photo gallery for Londoner Grand, a Luxury Collection Hotel, Macao

Restaurant
Daily local cuisine breakfast for a fee
Exterior
Outdoor pool, pool umbrellas, pool loungers
Restaurant

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free airport shuttle
  • Spa
  • Pool
  • Parking available
  • Room service
The current price is AU$197
includes taxes & fees
8 Sept - 9 Sept

Explore the area

View map
The Londoner Macao, ESTR do Istmo, s/n, Cotai
  • Cotai Strip
    ‪1 min walk‬
  • The Londoner Macao Casino
    ‪2 min walk‬
  • Venetian Macao Casino
    ‪3 min walk‬
  • Macau (MFM-Macau Intl.)
    ‪2 min drive‬

Room options

View all photos for Paiza Grand - Grand Henry Suite

1 bedroom, premium bedding, in-room safe, blackout curtains

Paiza Grand - Grand Henry Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Paiza Grand - Grand Elizabeth Suite

65-inch LCD TV with satellite channels, TV

Paiza Grand - Grand Elizabeth Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Paiza Grand - Grand Charles Suite

65-inch LCD TV with satellite channels, TV

Paiza Grand - Grand Charles Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Catherine Suite

1 bedroom, premium bedding, in-room safe, blackout curtains

Catherine Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 1 bedroom
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Non Smoking (View)

1 bedroom, premium bedding, in-room safe, blackout curtains

Superior Room, 1 King Bed, Non Smoking (View)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 2 Double Beds, Non Smoking (View)

1 bedroom, premium bedding, in-room safe, blackout curtains

Superior Twin Room, 2 Double Beds, Non Smoking (View)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Henry Suite

1 bedroom, premium bedding, in-room safe, blackout curtains

Henry Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

65-inch LCD TV with satellite channels, TV

Suite, 1 Bedroom, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, City View

Suite, 2 Bedrooms, Non Smoking, City View

Suite, 2 Bedrooms, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, City View

Suite, 2 Bedrooms, Non Smoking, City View

Suite, 2 Bedrooms, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Paiza Grand - Grand Catherine Suite

1 bedroom, premium bedding, in-room safe, blackout curtains

Paiza Grand - Grand Catherine Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, City View, Poolside

Suite, 2 Bedrooms, City View, Poolside | Lobby

Suite, 2 Bedrooms, City View, Poolside

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, City View

65-inch LCD TV with satellite channels, TV

Suite, 1 Bedroom, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Twin Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, in-room safe, blackout curtains

Deluxe Twin Room, 2 Double Beds, Non Smoking

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • City view
  • Sleeps 3
  • 2 Double Beds

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  • Pool
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4.8 out of 5, Exceptional, 1,002 reviews
The price is AU$227
includes taxes & fees
21 Sept - 22 Sept
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About the area

Cotai

At Londoner Grand, a Luxury Collection Hotel, Macao you'll be connected to the convention centre and within steps of Cotai Strip and The Londoner Macao Casino. Highlights at this luxury hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .Enjoy the 24-hour gym and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a conference centre and spa services. Each morning local cuisine breakfast is served between 7:00 AM and 1:00 PM. There's also self parking, along with the convenience of a free airport shuttle. .With a stay at this 5-property class Cotai hotel, you'll be 1.4 km (0.9 mi) from Shoppes at Venetian.

What's nearby

  • Cotai Strip - 1 min walk - 0.0 km
  • The Londoner Macao Casino - 2 min walk - 0.2 km
  • Venetian Macao Casino - 3 min walk - 0.3 km
  • City of Dreams - 6 min walk - 0.6 km
  • The House of Dancing Water - 11 min walk - 1.0 km

Getting around

  • Cotai East Station - 10 min walk
  • Zhuhai Station - 21 min drive
  • Macau (MFM-Macau Intl.) - 10 min drive

Restaurants

  • ‪Lord Stow's Bakery And Café - ‬4 min walk
  • ‪The Conservatory - ‬1 min walk
  • ‪TDR Parisian - ‬15 min walk
  • ‪Koufu 口福 - ‬8 min walk
  • ‪The St. Regis Bar 瑞吉酒吧 - ‬5 min walk

About this property

Londoner Grand, a Luxury Collection Hotel, Macao

Luxury Cotai hotel connected to the convention centre, steps from The Londoner Macao Casino
Londoner Grand, a Luxury Collection Hotel, Macao offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. There are 3 restaurants on site. A business centre and meeting rooms are available.

WiFi is free in public spaces. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury Londoner Grand, a Luxury Collection Hotel, Macao. A roundtrip airport shuttle is free at scheduled times. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Cotai hotel.

  • 2405 guestrooms or units
  • 41 levels
  • 2 buildings
  • 3 dining venues
  • Conference rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Londoner Grand, a Luxury Collection Hotel, Macao offers 2405 accommodations with laptop-compatible safes and espresso makers. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with satellite channels.

Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and designer toiletries. This Cotai hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Similar properties

Lobby

The Parisian Macao

  • Pool
  • Spa
  • Free airport shuttle
  • Kids pool
4.5 out of 5, Wonderful, 1,435 reviews
The price is AU$156
includes taxes & fees
15 Sept - 16 Sept
The Parisian Macao

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 10:30 AM to 9:00 PM at scheduled times
  • Parking on site (MOP 300 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to 1:00 PM for a fee: MOP 208 to 500 for adults and MOP 208 to 500 for children
  • 3 restaurants

Restaurants on site

  • Chelsea Garden
  • Hampton Court
  • The Conservatory

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • Shopping centre

Family friendly

  • In-room cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 41 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 65-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Londoner Grand, a Luxury Collection Hotel, Macao

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MOP 208 to 500 for adults and MOP 208 to 500 for children
  • Self-parking fee: MOP 300 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Londoner Grand, a Luxury Collection Hotel, Macao Hotel
Londoner Grand, a Luxury Collection Hotel, Macao Cotai
Londoner Grand, a Luxury Collection Hotel, Macao Hotel Cotai

Frequently asked questions

What is the cancellation policy at Londoner Grand, a Luxury Collection Hotel, Macao?

Londoner Grand, a Luxury Collection Hotel, Macao offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Londoner Grand, a Luxury Collection Hotel, Macao?

As of 4 Sept 2025, prices found for a 1-night stay for 2 adults at Londoner Grand, a Luxury Collection Hotel, Macao on 8 Sept 2025 start from AU$196.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Londoner Grand, a Luxury Collection Hotel, Macao?

Yep, Londoner Grand, a Luxury Collection Hotel, Macao has a self car park for MOP 300 per day.

Are there any beaches close to Londoner Grand, a Luxury Collection Hotel, Macao?

The closest beach to Londoner Grand, a Luxury Collection Hotel, Macao is Hac Sa Beach (3.3 km).

Is there a spa on site at Londoner Grand, a Luxury Collection Hotel, Macao?

Yep, there is an onsite spa at Londoner Grand, a Luxury Collection Hotel, Macao. You'll enjoy services like massages.

Does Londoner Grand, a Luxury Collection Hotel, Macao have a pool?

Londoner Grand, a Luxury Collection Hotel, Macao has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Londoner Grand, a Luxury Collection Hotel, Macao have a waterslide?

No, there is no waterslide at Londoner Grand, a Luxury Collection Hotel, Macao, but Studio City Water Park is a short 9-minute walk away.

What luxury perks are available at Londoner Grand, a Luxury Collection Hotel, Macao?

Londoner Grand, a Luxury Collection Hotel, Macao features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Londoner Grand, a Luxury Collection Hotel, Macao a romantic place to stay?

A bar and 24-hour room service, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Londoner Grand, a Luxury Collection Hotel, Macao.

Is Londoner Grand, a Luxury Collection Hotel, Macao family-friendly?

You bet! With amenities such as a free airport shuttle and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Londoner Grand, a Luxury Collection Hotel, Macao is a hit with families.

Are there hot tubs in the rooms at Londoner Grand, a Luxury Collection Hotel, Macao?

No, but there are deep-soaking baths in the guestrooms.

Does Londoner Grand, a Luxury Collection Hotel, Macao serve breakfast?

Sure does, local cuisine brekkie is available daily from 7:00 AM to 1:00 PM.

Is there a free airport shuttle available at Londoner Grand, a Luxury Collection Hotel, Macao?

Yep, there's a free airport shuttle that runs from 10:30 AM - 9:00 PM at scheduled times.

Is there a bar or restaurant at Londoner Grand, a Luxury Collection Hotel, Macao?

Yep, Londoner Grand, a Luxury Collection Hotel, Macao has 3 restaurants.

What time are check-in & check-out at Londoner Grand, a Luxury Collection Hotel, Macao?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Londoner Grand, a Luxury Collection Hotel, Macao?

No, pets and service animals are not allowed.

Londoner Grand, a Luxury Collection Hotel, Macao Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 68 out of 92 reviews
Rating 8 - Good. 18 out of 92 reviews
Rating 6 - Okay. 3 out of 92 reviews
Rating 4 - Poor. 1 out of 92 reviews
Rating 2 - Terrible. 2 out of 92 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Stayed 3 nights in May 2025

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice modern hotel near Venetian and MGM

Nice modern hotel. Friendly staff offering good tips
Stayed 1 night in May 2025

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, property conditions & facilities
Very nice hotel, great rooms, and friendly staff.
Stayed 2 nights in May 2025

8/10 Good

Selene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a new hotel. The staff are generally nice with several needs more training on serving guests. No response on question I asked through Expedia message.
Stayed 1 night in May 2025

10/10 Excellent

Chenbo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a new hotel with the best view. super nice location, you are in the middle the best area of Macau. We enjoyed our stay so much ! great hotel
Stayed 2 nights in May 2025

6/10 Okay

imraan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will come back
Stayed 1 night in Apr 2025

10/10 Excellent

Nilesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

feng hsia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
restaurant not enough ...
Stayed 2 nights in Jun 2025

10/10 Excellent

Tsuming

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Rinton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in May 2025

2/10 Terrible

MEI

Stayed 2 nights in May 2025

10/10 Excellent

HELEN SZE MAN

Stayed 1 night in May 2025

10/10 Excellent

chunfei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Hungyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

CHUNG KIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

值得再次入住的酒店

一家很方便的酒店，從香港坐巴士過來，就正正停在酒店門口，很方便。 臨時告知想預備一個小小生日蛋糕，都能夠為我們安排，讓九十多歲的老爸感到驚喜，十分體貼之服務。 接待員、升降機員，以及在酒店門口協助我們登上穿梭巴士的員工都彬彬有禮，處處為坐輪椅的爸爸著想，實在值得一讚。 至於房間，整理及乾淨，唯獨有部分硬件設施要注意： 1. 浴室沒有合適的插頭使用酒店提供的風筒。牆壁上的插座是兩腳頭，而提供使用的風筒則是三腳插頭，迫不得已只可以在電視旁使用，不過就吵醒了家人。 2. （個人感受）枕頭太軟，所以睡得不太好。 縱觀整個體驗，我是正面的，若是再來澳門，我會考慮再次光顧。
謝謝你們為我們預備的小蛋糕
走廊
浴室
房間
Stayed 1 night in May 2025

10/10 Excellent

TAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店从大环境到小细节都完全给人一个非常好的认同，与五星级非常匹配，我已多次入住
Stayed 1 night in May 2025

10/10 Excellent

Ka wai Vivian

Stayed 2 nights in May 2025

8/10 Good

WING SZE VINCI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything is good 👍

房間舒適整潔，電視機很大，床褥軟硬適中，睡得很好，只是房間面積較細。
Stayed 1 night in Apr 2025

10/10 Excellent

SIU CHUEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

超級好的入住體驗

我很少選寫入住評語的，但今次入住「倫敦人名匯豪華精選」酒店，不得不寫了！ 1）首先步入酒店，見到有6個check-in counter為客人辦理check-in手續，所以辦理入住手續很快 2） 在check-in counter辦理手續，職員Jovi非常有禮及熱情地向我講解酒店的資料，令人感覺很親切及很舒服！而禮賓部亦為我今次入住upgrade 了套房！禮賓站Irene還出迎並引領我和太太前往房間，很細心及貼心介紹房間內的每個細節，並免費使用mini bar, 加上房間的佈置及精美小蛋糕，以及Irene主動為我延遲退房，這些窩心的超級服務之前未曾遇過的！ 3） 酒店所有設施都很新、很高尚，房間非常清潔，俾人有一種高了幾級的感覺，尤其健身室！ 而我遇到過的職員都非常有善及很熱情有禮的。 4）所以一間酒店能被推崇，不只是某一部門或某一賣點給引客人，而是齊個酒店團隊的充分合作才能做就今日這間咁出色的酒店！ 下次我來澳門一定會再次入呢間酒店的！
Stayed 1 night in May 2025

10/10 Excellent

CHIEHLING

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Kandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Yim Kiu

Stayed 1 night in Apr 2025

10/10 Excellent

ARTS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025