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5.0 out of 5

"Felt the place quite secure and peaceful. All good. " More

By a verified traveller on Tue 31 Dec 2019

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Hotel Description

A luxury stay in the heart of Guangzhou awaits you at Grand Hyatt Guangzhou. You'll be 4.2 km (2.6 mi) from Canton Tower and 6.1 km (3.8 mi) from Yuexiu Park. Highlights at this hotel include 3 restaurants, a full-service spa, and an indoor swimming pool.

LCD TVs with satellite channels are featured in all 368 rooms, and you can enjoy free WiFi, free wired Internet, and separate bathtubs and showers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include soaking tubs and rainfall showerheads, while premium bedding and down comforters invite a good night's rest. Free bottled water, safes, and hair dryers are also available.

A relaxing visit to O Spa can include deep-tissue massages, hot stone massages, aromatherapy, and reflexology along with access to the sauna. The restaurant, G Restaurant, is open for lunch and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the 24-hour fitness center and sauna. A conference center, a business center, and limo/town car service are among the business amenities offered. Other amenities include free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also the convenience of free self parking.

Places within a 30-minute drive of this 5-star Tianhe hotel include Beijing Road Pedestrian Street and Canton Fair Complex.

Grand King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$146* Per night/room 26 Sep. - 27 Sep.

Grand Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Grand, Deluxe Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand, Grand Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Hyatt Guangzhou ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Hyatt Guangzhou

Family (2)
5 out of 5
Felt the place quite secure and peaceful. All good.

Posted by , from Sydney on 31 Dec. 2019

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Comment from Hotel Management

7 Jan. 2020 by Grand Hyatt Guangzhou Team

Dear valued guest, Thank you for sharing your experience at Grand Hyatt Guangzhou. We look forward to your return visit in the near future!

Property Features

Grand Hyatt Guangzhou offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business center and limo/town car service. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Grand Hyatt Guangzhou. Free self parking is available. This 5-star Guangzhou hotel is smoke free.

  • 368 guestrooms or units
  • 24 levels
  • 2 buildings
  • 3 dining venues
  • Built in 2008
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Baiyun Intl. Airport (CAN) (40.8 km / 25.4 mi)
  • Train station: Guangzhou East Railway Station (5.6 km / 3.5 mi)
  • Metro station: Women and Children's Medical Center Station (0.4 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Grand Hyatt Guangzhou offers 368 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets. This Guangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Luxury bedding
  • Down blanket
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

G Restaurant - Overlooking the garden, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

The Market Cafe - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required.

The Penthouse - Overlooking the garden, this diner specializes in Chinese cuisine and serves lunch and dinner. Reservations are required.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Reflexology
  • Sports massage
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 230.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Grand Hyatt Guangzhou

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually wrapped food options are not available
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 500 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CNY 198 per person (approximately)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 230.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt Guangzhou
  • Grand Hyatt Guangzhou Hotel
  • Guangzhou Grand Hyatt
  • Grand Hyatt Guangzhou Hotel Guangzhou
  • Guangzhou Hyatt
  • Guangzhou Hyatt
  • Guangzhou Grand Hyatt
  • Guangzhou Hyatt
  • Guangzhou Grand Hyatt
  • Grand Hyatt Guangzhou Hotel
  • Grand Hyatt Guangzhou Guangzhou
  • Grand Hyatt Guangzhou Hotel Guangzhou

You should know

  • Grand Hyatt Guangzhou offers transfers from the train station. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

National Rating

For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.