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Homewood Suites by Hilton Grand Rapids Downtown

3.0 star property
Hotel with free breakfast, a short walk to DeVos Performance Hall

Photo gallery for Homewood Suites by Hilton Grand Rapids Downtown

Restaurant
Full-sized fridge, microwave, stovetop, dishwasher
Suite, 2 Queen Beds, Non Smoking, City View | Living area
In-room safe, desk, blackout curtains, iron/ironing board
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Kitchen
  • Bar
The current price is AU$281
includes taxes & fees
11 May - 12 May

Explore the area

Map
161 Ottawa Avenue N.W., Grand Rapids, MI, 49503
  • DeVos Performance Hall
    ‪4 min walk‬
  • Van Andel Arena
    ‪6 min walk‬
  • DeVos Place Convention Center
    ‪7 min walk‬
  • Grand Rapids, MI (GRR-Gerald R. Ford Intl.)
    ‪21 min drive‬

Room options

View all photos for Studio, 2 Queen Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Studio, 2 Queen Beds, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Accessible (Mobility & Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Studio, 1 King Bed, Accessible (Mobility & Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Studio, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, City View

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, City View

Suite, 2 Queen Beds, Non Smoking, City View | Living area

Suite, 2 Queen Beds, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • City view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed, Non Smoking, City View

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 Queen Bed, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • City view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Non Smoking, 2 Bathrooms

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for One King/Two Queen Mobility/Hearing Accessible Roll In-Shower Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

One King/Two Queen Mobility/Hearing Accessible Roll In-Shower Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Accessible, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Studio, 1 King Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, City View

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible (Hearing)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Hearing)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, City View

In-room safe, desk, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • City view
  • Sleeps 6
  • 2 King Beds

View all photos for Studio, 1 King Bed, Accessible, Bathtub

In-room safe, desk, blackout curtains, iron/ironing board

Studio, 1 King Bed, Accessible, Bathtub

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

In-room safe, desk, blackout curtains, iron/ironing board

Studio, 1 King Bed, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • City view
  • Sleeps 4
  • 1 King Bed

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Exterior

Residence Inn by Marriott Grand Rapids Downtown

Downtown Grand Rapids
  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.8 out of 5, Exceptional, 1,003 reviews
The price is AU$296
includes taxes & fees
4 May - 5 May
Residence Inn by Marriott Grand Rapids Downtown

About the area

Grand Rapids

Homewood Suites by Hilton Grand Rapids Downtown puts you in the heart of Grand Rapids, within just a 10-minute stroll of popular attractions like DeVos Performance Hall and Van Andel Arena. Highlights at this hotel include 2 bars/lounges, a restaurant and an indoor swimming pool. .Lew's on Two is the hotel's own bar. Enjoy the gym and pool loungers. Business amenities include meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Free on-the-go breakfast is available on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 3-property class Downtown Grand Rapids hotel include John Ball Zoo and Frederik Meijer Gardens and Sculpture Park.

What's nearby

  • DeVos Performance Hall - 4 min walk - 0.4 km
  • Van Andel Arena - 6 min walk - 0.6 km
  • DeVos Place Convention Center - 7 min walk - 0.6 km
  • Gerald R. Ford Museum - 9 min walk - 0.8 km
  • Downtown Market - 17 min walk - 1.5 km

Getting around

  • Grand Rapids Station - 17 min walk
  • Gerald R. Ford International Airport (GRR) - 21 min drive

Restaurants

  • ‪Uccello's Ristorante, Pizzeria & Sports Lounge - ‬3 min walk
  • ‪Leo's - ‬4 min walk
  • ‪Tupelo Honey - ‬1 min walk
  • ‪Flanagan's Irish Pub - ‬2 min walk
  • ‪Real Seafood Company - ‬1 min walk

About this property

Homewood Suites by Hilton Grand Rapids Downtown

Hotel with free breakfast, a short walk to DeVos Performance Hall
Homewood Suites by Hilton Grand Rapids Downtown offers its guests an indoor pool and a fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. The business-friendly Homewood Suites by Hilton Grand Rapids Downtown also features gift shops/newsstands, coffee/tea in common area, and concierge services. For a fee, parking is available.

This 3-star Grand Rapids hotel is smoke free.

  • 1 building
  • 110 guestrooms or units
  • 6 levels
  • 2 bars or lounges
  • Conference rooms
  • Built in 2016
  • To-go breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Food/drink service (free)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Dining venue
Homewood Suites by Hilton Grand Rapids Downtown offers 110 air-conditioned accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas and includes sofa beds. 39-inch flat-screen televisions come with premium satellite channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Languages

English

Similar properties

Exterior

Residence Inn by Marriott Grand Rapids Downtown

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free WiFi
4.8 out of 5, Exceptional, 1,003 reviews
The price is AU$296
includes taxes & fees
4 May - 5 May
Residence Inn by Marriott Grand Rapids Downtown

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (USD 38 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Lew's on Two
  • Waters View

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Free cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 39-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: USD 38.00 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Grand Rapids Downtown Hotel
Homewood Suites Hilton Grand Rapids Downtown Hotel
Homewood Suites Hilton Grand Rapids Downtown
Hotel Homewood Suites by Hilton Grand Rapids Downtown
Homewood Suites by Hilton Grand Rapids Downtown Grand Rapids
Homewood Suites Hilton Hotel
Homewood Suites Hilton
Homewood Suites Hilton Rapids
Homewood Suites by Hilton Grand Rapids Downtown Hotel
Homewood Suites by Hilton Grand Rapids Downtown Grand Rapids

Frequently asked questions

What is the cancellation policy at Homewood Suites by Hilton Grand Rapids Downtown?

Homewood Suites by Hilton Grand Rapids Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Homewood Suites by Hilton Grand Rapids Downtown?

As of 29 Apr 2025, prices found for a 1-night stay for 2 adults at Homewood Suites by Hilton Grand Rapids Downtown on 11 May 2025 start from AU$280.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Homewood Suites by Hilton Grand Rapids Downtown?

Yep, Homewood Suites by Hilton Grand Rapids Downtown has a secured covered self car park with in/out privileges for USD 38.00 per day.

Does Homewood Suites by Hilton Grand Rapids Downtown have a pool?

Homewood Suites by Hilton Grand Rapids Downtown has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is Homewood Suites by Hilton Grand Rapids Downtown family-friendly?

You bet! With amenities such as free food shopping service and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Homewood Suites by Hilton Grand Rapids Downtown is a hit with families.

Does Homewood Suites by Hilton Grand Rapids Downtown serve breakfast?

You bet, free on-the-go breakfast is on offer weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Homewood Suites by Hilton Grand Rapids Downtown?

No, Homewood Suites by Hilton Grand Rapids Downtown does not offer an airport shuttle service.

Is there a bar or restaurant at Homewood Suites by Hilton Grand Rapids Downtown?

Yep, you can grab a meal at Homewood Suites by Hilton Grand Rapids Downtown's onsite restaurant.

What time are check-in & check-out at Homewood Suites by Hilton Grand Rapids Downtown?

Check-in begins at 3:00 PM. Check-out time is noon.

Homewood Suites by Hilton Grand Rapids Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 640 out of 1004 reviews
Rating 8 - Good. 195 out of 1004 reviews
Rating 6 - Okay. 94 out of 1004 reviews
Rating 4 - Poor. 44 out of 1004 reviews
Rating 2 - Terrible. 31 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Michelle

Stayed 2 nights in Jan 2025

4/10 Poor

Donald

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Homewood Suites by Hilton Grand Rapids Downtown

Friday night we ran out of tissues. We left Saturday morning at 9:45 am and did not return until 3:00pm. We removed the do not disturb sign off the door. When we returned, we noticed the room had not been touched. We went to the lobby and as for a tissue box and why wasn’t our room touched. We were told since we stayed two nights, they don’t check the room the first day after you check in. For $200.00 a night we don’t feel this was right. Been at lesser known hotels and always they check room every day. Very disappointed for the price we paid! Also, the thermostat would turn down to 65 degrees in the middle of the night and we were not informed of this happening. Very annoying!
Stayed 2 nights in Jan 2025

6/10 Okay

Madison

Travelled with family
Liked: Cleanliness, staff & service
We unfortunately had a rough time at homewood suites as they have quite a number of broken things and there was a fire alarm in the middle of the night. The elevators were off and on working, the fans in our rooms didn’t work at all neither did one of our hair dryers. We felt a great lack of instructions from the staff when it came to these obstacles. They did try their best to be courteous and kind but the hotel its self has very thin walls so I wouldn’t recommmed it if you are trying to get some good sleep.
Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The first night was a little rough. There was quite a bit of noise from other rooms & above, but I packed a white noise machine & that helped. Staff was wonderful, kind, & always willing to help. I loved the spaciousness of the room& wood floors. I wish I would’ve kept the smaller room with the city view however because not have natural light was a bit disappointing. Overall, we enjoyed our stay.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Suite in Downtown GR

Always comfortable and its a great value. The rooms are nice, staff is friendly, and its in a great spot. You reqlly can't go wrong.
Stayed 1 night in Jan 2025

10/10 Excellent

Cristine

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hardwood floors and layout of the suite
Stayed 1 night in Jan 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the unique rooms and location
Stayed 1 night in Jan 2025

10/10 Excellent

Trevaney

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my staff and a wonderful staff
Stayed 1 night in Dec 2024

10/10 Excellent

Kristin

Stayed 1 night in Dec 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a refrigerator and a small kitchen that was very nice. The room was set to 78 when we arrived but cooled down. Sofa bed was perfect for kids.
Stayed 1 night in Dec 2024

2/10 Terrible

TYLER

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked a 4 bed suite and there was only three beds. The property nor Travelocity cared to correct the situation….basically pointed the fingers at each other, and said tough luck.
Stayed 1 night in Dec 2024

10/10 Excellent

Carole

Stayed 1 night in Dec 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful old building converted to lovely hotel, we’ve stayed here before and have not been disappointed. Convenient to everything downtown GR, walking is easy to get around! Really good breakfast included!
Stayed 1 night in Dec 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel itself is decent, older Hotel,The street is noisy at night, cars racing up and down street, Beds are not comfortable .
Stayed 1 night in Dec 2024

10/10 Excellent

Kristen, Jenison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

john

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel would stay again in center of city very walkable.
Stayed 1 night in Dec 2024

6/10 Okay

Andrea

Disliked: Staff & service, property conditions & facilities, room comfort

Definitely NOT exceptional

I can't believe all the "exceptional" ratings. I thought this was average at best - creaky/loud floors, loud fans, vinyl curtains, absent staff and to top it all off there was no water 8am to 6pm on the 16th. I spent the night, but couldn't shower or flush the toilet after 8am? For $200+. No thanks. Will not be returning. There should have been some compensation or a discount offered for the inconvenience.
Stayed 1 night in Dec 2024

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
We had no heat the first night. It was a little chilly. They moved next day very quickly and we got a slight upgrade. Overall it was was a great weekend. Location was excellent
Stayed 2 nights in Dec 2024

10/10 Excellent

Sarah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2024

2/10 Terrible

Salvatore

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room it self was ok. I only have a couple complaints is the pillows had stains on them and we had to get new ones sent up to the room. The major thing that made it really hard to enjoy our stay is that you can hear everyone walking around, especially the guests in the room above you. It was a very loud hotel and very hard to get a goodnights sleep.
Stayed 2 nights in Dec 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Garrett

Stayed 1 night in Dec 2024

10/10 Excellent

Alison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely fabulous there! Check in was easy and I was upgraded to another room with two beds! They couldn't have been nicer - all of them! I'd stay again in a heartbeat!
Stayed 1 night in Dec 2024