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4.1 out of 5

"We found the room to be really dated and small and not very clean - the shower door and surrounds were mouldy and dirty and needed a good scrub. The b ... " More

By a verified traveller on Mon 18 Mar 2024

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Hotel Description

A luxury stay in the heart of Tweed Heads awaits you at Mantra Twin Towns. Within steps you'll find Twin Towns Services Club and Greenmount Beach within a short 5-minute stroll. Highlights at this family-friendly hotel include 5 restaurants, 2 spa tubs, and an outdoor swimming pool.

The restaurant, Signatures Restaurant, is open for breakfast. For a drink, you can stop by the hotel's own lounge bar. Enjoy the 2 outdoor tennis courts, indoor swimming pool and gym plus access to mini golf. 33045 square feet (3070 square meters) of event facilities include a meeting room and a conference center. Added amenities include a steam room, wired Internet in public areas, and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of free self parking.

With a stay at this 4-star Tweed Heads hotel, you'll be 20.5 km (12.7 mi) from Pacific Fair Shopping Centre and 21 km (13 mi) from The Star Gold Coast.

Studio Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$163* Per night/room 25 Mar. - 26 Mar.

Penthouse, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 4 Max

Apartment, 3 Bedrooms (Weekly Housekeeping)

Bed Count 6 Twin Beds Maximum Occupancy 7 Max

Apartment, 2 Bedrooms (Weekly Housekeeping)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Apartment, 3 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mantra Twin Towns ratings based on 449 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra Twin Towns

Everyone (183) Couples (142) Family (104)
3 out of 5
We found the room to be really dated and small and not very clean - the shower door and surrounds were mouldy and dirty and needed a good scrub. The basin was so high - we could hardly reach in to wash our faces. The room was not serviced and we had to ask for clean towels. We did not know but we were staying in a non serviced apartment when we given to understand that it was a hotel room. The beds were really old and had no support and not comfortable.

Posted by on 18 Mar. 2024

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5 out of 5
Staff were friendly and attentive. Room view beautiful room very comfortable

Posted by on 17 Mar. 2024

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4 out of 5
Very convenient

Posted by on 11 Mar. 2024

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4 out of 5
The only disappointment was there was a shocking drip drip from the unit above on the last night and couldn’t sleep in the room. When I reported it in the morning there was absolutely no oh I am sorry from the staff just a you should have reported it sooner and they asked if it had been raining. Really I do hope they check it out as if the roof falls in there will be more than an apology needed

Posted by on 10 Mar. 2024

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5 out of 5
Everything was great

Posted by on 4 Mar. 2024

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Comment from Hotel Management

7 Mar. 2024 by Natasha

Thank you for your 5* review

3 out of 5
The size and convenience of having kitchen and washing facilities .

Posted by on 3 Mar. 2024

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Comment from Hotel Management

7 Mar. 2024 by Natasha

Thank you for your review

5 out of 5

Posted by on 28 Feb. 2024

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Comment from Hotel Management

7 Mar. 2024 by Natasha

Thank you for your 5* review

4 out of 5
Nice view from the balcony 👍

Posted by on 24 Feb. 2024

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Comment from Hotel Management

7 Mar. 2024 by Natasha

Thank you for your 5* review

3 out of 5
We had smokers in a room close by and had to close the doors each time as the smell came into our room each time they lit up, also no brochure or booklet in the room to familiarise yourself with the apartment and also the unit block, couldn't find where to leave the garbage, had to find the gym, pool, etc ourselves as there was no map of the complex in the room. Very bad service on their part

Posted by on 21 Feb. 2024

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Comment from Hotel Management

7 Mar. 2024 by Natasha

Thankyou for providing feedbak, all our hotel information is within the QR code in your arrival pack, I'm sorry our team did not advise you of this at check in, we no longer have paper compediums

5 out of 5

Posted by on 18 Feb. 2024

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Comment from Hotel Management

7 Mar. 2024 by Natasha

Thank you for your 5* review

Property Features

As a guest of Mantra Twin Towns, you'll find 2 spa tubs, outdoor tennis courts, an indoor pool, and an outdoor pool. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Wired Internet is available in public spaces for a fee. Event space at this hotel measures 33045 square feet (3070 square meters) and includes a conference center. A fitness center, a steam room, and spa services are also featured at the luxury Mantra Twin Towns. Free self parking is available.

  • 211 guestrooms or units
  • 15 levels
  • 2 buildings
  • 5 dining venues
  • 33045 sq ft of conference space
  • 3070 sq m of conference space
  • Childcare (surcharge)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Wired internet access - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Mantra Twin Towns offers 211 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Televisions come with premium digital channels and pay movies. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries.

  • Private balcony
  • Television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Signatures Restaurant - This restaurant serves breakfast only.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The hotel restaurant is open for dinner only on Friday and Saturday.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 43.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 30 per person
  • Fee for in-room wireless internet: AUD 16.50 per day (rates may vary)
  • Fee for wired internet in public areas: AUD 16.50 per night (rates may vary)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 43.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Outrigger Resort Twin Towns
  • Outrigger Twin
  • Outrigger Twin Resort
  • Outrigger Twin Towns
  • Outrigger Twin Towns Resort
  • Outrigger Twin Towns Resort Tweed Heads
  • Outrigger Twin Towns Tweed Heads
  • Twin Towns Outrigger
  • Twin Towns Outrigger Resort
  • Twin Towns Resort Outrigger
  • Coolangatta Outrigger
  • Outrigger Twin Towns Hotel Coolangatta
  • Mantra Twin Towns Hotel Tweed Heads
  • Mantra Twin Towns Hotel
  • Mantra Twin Towns Tweed Heads
  • Mantra Twin Towns
  • Mantra Twin Towns Hotel Coolangatta
  • Mantra Twin Towns Coolangatta
  • Mantra Twin Towns Hotel
  • Mantra Twin Towns Tweed Heads
  • Mantra Twin Towns Hotel Tweed Heads

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.