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4.6 out of 5

"This is my third holiday at the ParkRoyal and have been impressed with the renovations and facelift since my last visit 4 years ago. The standard to ... " More

By a verified traveller on Mon 28 Oct 2019

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Hotel Description

A luxury stay in George Town awaits you at PARKROYAL Penang Resort. Within steps you'll find Ferringgi Beach and Batu Feringghi Night Market. Highlights at this beachfront hotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

All 309 rooms feature LED TVs with cable channels, and you can enjoy free WiFi, coffee/tea makers, and free bottled water. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches include slippers and free toiletries. Safes, phones, and irons/ironing boards are also available.

A relaxing visit to St. Gragory Spa can include deep-tissue massages and hot stone massages. The family restaurant, Cinnamon Asian Kitchen , is open for breakfast, brunch, lunch, and dinner. Sunset Bar is the hotel's own bar, serving drinks along with light fare. Spend the day at the beach and enjoy the onsite free kids' club, health club, and steam room. Business travelers can take advantage of a conference center and a business center. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and free supervised kids' activities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of free self parking.

Attractions within a 10-minute drive of this 4.5-star George Town hotel include ESCAPE Adventureplay and Entopia by Penang Butterfly Farm.

Superior Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$91* Per night/room 1 Nov. - 2 Nov.

Deluxe Sea Facing Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Family Room, 1 Bedroom, Balcony, Partial Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room, 2 Bedrooms, Balcony, Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Premier Room, 1 King Bed, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

PARKROYAL Penang Resort ratings based on 23 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for PARKROYAL Penang Resort

Everyone (18) Couples (3) Family (1)
5 out of 5
This is my third holiday at the ParkRoyal and have been impressed with the renovations and facelift since my last visit 4 years ago. The standard to service and amenities have all been raised a notch. The friendliness of all staff from concierge as you arrive though to reception, wait and ground -staff are what makes the ParkRoyal a unique and friendly place for a holiday in Batu Ferringhi.

Posted by on 28 Oct. 2019

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Comment from Hotel Management

30 Oct. 2019 by Ed

Hi , Thank you for sharing your excellent stay with us. I am pleased to hear of your kind review about our team and service as well as the amenities. Good to know the team delivered a friendly service. Your compliments about the team and service will be shared with them. We truly value the opinion of our guests that means a lot to us all and helps us to further improve. Thank you again for staying with us and we look forward to your return. Kind regards. Ed Edward Kollmer General Manager

4 out of 5
Beautiful views, restaurant were the best service in the property but for some reason there were lot of Middle East visitors there with shisha, made me a bit disappointed when I have my kids around

Posted by , from Perth on 20 Jun. 2019

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Comment from Hotel Management

30 Jun. 2019 by Ed

Hi Roth, Thank you for sharing your recent visit. Your feedback will be shared with the team to help us to continually strive to further improve. Thanks again for staying with us. Kind regards. Ed Edward Kollmer General Manager

4 out of 5

Posted by on 15 Sep. 2018

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Comment from Hotel Management

26 Sep. 2018 by Ed

Hi, Thank you for sharing your stay with us. Great that your stay was excellent. We truly value the opinion of our guests and delighted that the service delivered by the team has met your expectations. Thank you again for staying with us. Kind regards. Ed Edward Kollmer General Manager

5 out of 5
Quiet, safe & close to beach & eating venues, staff very friendly & welcoming

Posted by , from Australia on 15 Sep. 2018

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Comment from Hotel Management

26 Sep. 2018 by Ed

Hi Nick, Thank you for sharing this. Great to know that your stay was excellent. I am glad to know that the service delivered by the team was great and you find our team friendly and helpful. Your kind words will be shared with the entire team and will make them happy. We hope to have the pleasure to welcome you back for another stay with us. Kind regards. Ed Edward Kollmer General Manager

4 out of 5
Great place to relax with the family, hotel staff so friendly and helpful and breakfast buffet fantastic. Location is great - easy to get to local attractions and Georgetown - local buses are frequent and easy. Recommend the Park Royal Penang as a great place to stay.

Posted by , from Brisbane on 17 Apr. 2018

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Comment from Hotel Management

23 Apr. 2018 by Ed

Hi Sonia, Thank you for sharing your stay with us. Thank you for your positive comments about the resort, friendly and helpful team and the fantastic breakfast which I shall share with the entire team. Thank you again for staying with us. Kind regards. Ed Edward Kollmer General Manager

5 out of 5

Location, location, location

Amazing from arrival to departure! Highly recommended, perfect location

Posted by , from melbourne on 3 Mar. 2018

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Comment from Hotel Management

19 Mar. 2018 by Ed

Hi shenaz, Thank you for sharing this with us and thank you for recommending us. Thank you for your compliments about the location of the resort and the service of the team. Your comment means a lot to us all and helps us strive even further to deliver excellent service. Kind regards. Ed Edward Kollmer General Manager

4 out of 5
Enjoyed our stay only issue was arriving to find our room not fully made up with additional beds for our children which after a long flight was frustrating. However the hotel dealt with it well.

Posted by on 7 Nov. 2017

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Comment from Hotel Management

9 Nov. 2017 by francois

Thank you fo rsharing and apologise if the room was not ready as your expectation. Generally our rooms get ready at turndown to assure greater comfort for our guests. Iwill review what happen in yoru case if I can figure out your room you stayed in , sincere aplogies for th einconvenience caused. We look forward to welcome you back and create more memorable experiences for you. Most sincerely Francois

5 out of 5

good

room furnitures getting old, upgrade be desirable.

Posted by , from Vic on 14 Feb. 2017

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Comment from Hotel Management

1 Mar. 2017 by francois

How nice to receive your great scores and comments, greatly appreciated! We are pleased to let you know we are starting our renovation to provide a more comfortable and updated facilities, we do hope we will have the opportunity to welcome you back and make you feel more comfortable in our renewed product. Have a wonderful day. Sincerely Francois

5 out of 5

Fantastic hotel in a fantastic location

This hotel was a highlight of our trip to Malaysia. The staff were friendly and helpful and the room was comfortable. The location meant that we were able to walk to restaurants in 5-10 mins with the night markets just outside the entry. Fantastic hotel

Posted by , from Australia on 24 Nov. 2016

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Comment from Hotel Management

28 Nov. 2016 by francois

Tnank you very much for your positive and kind feedback greatly appreciated. Glad to read you had a pleasant and comfortabnle stay with us at PARKROYAL Penang. We all look forward to welcoem you back soon in our transforemd resort SIncerely Francois

4 out of 5

Very nice hotel on the beach

Lovely surroundings, pool & garden from which you can seek the beach. Close to fantastic hawkers market with great & very cheap food. Right next to bus stop to Georgetown.

Posted by , from Melbourne on 17 Nov. 2016

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Comment from Hotel Management

23 Nov. 2016 by francois

Thank you very much for your good score and sharing with us. Glad you had a pleasant and enjoyable time with us. Have a wonderful time ahead. Sincerely Farncois

Property Features

PARKROYAL Penang Resort offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. There are 9 meeting rooms available. A steam room, spa services, and a terrace are also featured at the luxury PARKROYAL Penang Resort. Self parking is free. A complete renovation of PARKROYAL Penang Resort was completed in January 2018. This 4.5-star George Town hotel is smoke free.

  • 1 building
  • 309 guestrooms or units
  • 7 levels
  • 2 dining venues
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Penang Intl. Airport (PEN) (31.5 km / 19.6 mi)
  • Parking: Free self parking

Room Amenities

PARKROYAL Penang Resort offers 309 accommodations with minibars and safes. 32-inch LED televisions come with cable channels. Bathrooms include slippers and complimentary toiletries. This George Town hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Cribs (free)
  • Housekeeping (daily)
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Cinnamon Asian Kitchen - Overlooking the ocean and garden, this family restaurant serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Gustoso - This poolside theme restaurant specializes in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.

Gustoso By The Beach - This beach theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Javana Lounge - Overlooking the garden, this café serves light fare only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Sunset Bar - This beachfront bar serves light fare only. Happy hour is offered. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 1
  • Massages on beach
  • Hot stone massage
  • Deep tissue massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 17

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 130.00.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) guidelines.

  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 65.65 for adults and MYR 33.95 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • PARKROYAL Penang Resort George Town
  • PARKROYAL Penang Resort
  • PARKROYAL Resort Penang
  • Penang PARKROYAL
  • Penang PARKROYAL Resort
  • Parkroyal Penang Malaysia Batu Ferringhi
  • PARKROYAL Penang Resort, Malaysia Batu Ferringhi
  • Parkroyal Penang, Malaysia Hotel Batu Ferringhi
  • PARKROYAL Resort
  • PARKROYAL Penang George Town
  • PARKROYAL Penang Resort Hotel
  • PARKROYAL Penang Resort George Town
  • PARKROYAL Penang Resort Hotel George Town

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.