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3.9 out of 5

"Property was very good - needed to ask for bathmat as not provided. Also no hairdryer in room. " More

By a verified traveller on Sun 01 Dec 2019

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Hotel Description

A family-friendly stay in George Town awaits you at Golden Sands Resort by Shangri-La, Penang. You'll be 0.2 km (0.1 mi) from Ferringgi Beach and 2.5 km (1.6 mi) from Tropical Spice Garden. Highlights at this beachfront resort include 2 restaurants, 2 outdoor swimming pools, and a golf course.

LCD TVs with cable channels are featured in all 387 rooms, and you can enjoy free WiFi, DVD players, and in-room childcare. Dining in is an option with 24-hour room service, and minibars provide refreshments. Pillow menus welcome you to a good night's rest, and other nice touches include bathrobes and slippers. Coffee/tea makers, free bottled water, and safes are also available.

With 2 bars/lounges and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the 2 outdoor tennis courts, free water park, and free kids' club. A conference center and limo/town car service are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a health club, and a spa tub. Continental breakfast is available daily between 9:00 AM and 1:00 PM. There's also free self parking, along with the convenience of a free area shuttle.

Places within a 15-minute drive of this 4-star George Town resort include ESCAPE Adventureplay and Entopia by Penang Butterfly Farm.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$86* Per night/room 1 Nov. - 2 Nov.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 2 Single Beds, Sea View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed, Sea View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Golden Sands Resort by Shangri-La, Penang ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Golden Sands Resort by Shangri-La, Penang

Everyone (12) Couples (1) Family (1)
4 out of 5
Property was very good - needed to ask for bathmat as not provided. Also no hairdryer in room.

Posted by on 1 Dec. 2019

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Comment from Hotel Management

2 Dec. 2019 by GSH

Dear Guest, Thank you for choosing Golden Sands Resort by Shangri-La and we are delighted to hear that you and your family had a great time and were satisfied with the quality of our resort and our services! It was certainly a privilege to serve you as our guest as providing excellent customer service is what we pride against and we look forward to welcoming you back soon to experience our hospitality at its best. Best regards, Suleiman TAR Director of Communications

5 out of 5
Great hotel in a fantastic location with wonderful staff I would highly recommend a stay

Posted by on 5 Jan. 2019

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Comment from Hotel Management

7 Jan. 2019 by GSH

Dear Guest, Thank you for choosing Golden Sands Resort by Shangri-La for your holiday trips! We are pleased to learn that you had an amazing time during your stay and were satisfied with our team's performance as our team were able to accommodate to your every needs. Its been an honor to serve you as our guest and we will be looking forward to welcome you back soon in your next visit to experience our hospitality at its best! Best regards, Suleiman TAR Director of Communications

4 out of 5
A really good atmosphere with friendly staff. Would return again.

Posted by on 29 Dec. 2018

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Comment from Hotel Management

4 Jan. 2019 by GSH

Dear Guest, Thank you so much for choosing Golden Sands Resort by Shangri-La for your holiday trip! We thrilled to hear that you had an amazing stay with us and were satisfied with our team's performance as it is our priority to deliver the best customer service to all our guest. We are looking forward to see you again soon in your next visit to experience our hospitality at its best! Best regards, Suleiman TAR Director of Communications

5 out of 5
great staff, great amenities, a fantastic holiday venue.

Posted by , from Australia on 17 Sep. 2018

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Comment from Hotel Management

20 Sep. 2018 by SLPenang

Dear Michael, Thank you for your comments. We are happy to hear that you enjoyed your stay. We hope to see you again. Best regards, Suleiman TAR Director of Communications

5 out of 5
I was there with my wife and 2 kids for 8 nights and have to admit it was beyond what I expected... the staff are so friendly, they make your experience fantastic.. my young children absolutely loved it and will definately be coming back very soon...

Posted by , from Sydney on 13 Sep. 2018

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Comment from Hotel Management

3 Oct. 2018 by GSH

Dear Mr Khalel, We are very pleased to hear that from you, we are very delightful to serve you and your family as our guests of Golden Sands Resort! We are looking forward to welcoming you to experience our hospitality at its best! Best regards, Suleiman TAR Director of Communications

4 out of 5
Nice family Resort, plenty for kids to do. Really nice breakfast. Resort staff are very helpful and friendly. This is our second stay at Goldern Sands and will return again. Mr Foo massage on the beach out side the Resort is a must do if you go any where in Penang.

Posted by , from Bull Creek Western Australia on 12 Sep. 2018

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Comment from Hotel Management

3 Oct. 2018 by GSH

Dear John Thank you for your review. We are very happy to hear that you and your family enjoyed your stay. We are looking forward to see you again! Best regards, Suleiman TAR Director of Communication

3 out of 5
Very busy, lots of children, so if you are after peace & quiet look elsewhere. ROOM: The bathroom has no separate shower, it is a bath hand shower, disappointing. The beds are very hard, did not sleep well. The buffet food, especially breakfast, is OK tastewise, but it is always the same, so after 2 or 3 days you get tired of it. The breakfast is mostly Malay and Chinese food, so if you don't like curry, fried chicken, greasy noodles and various Asian soups for breakfast, the "western" section is limited. Room service food (fatoush salad, hamburger and a few other dishes that we tried) was poor. The cocktails in the lobby bar were also substandard, in fact the worst cocktails we've tried. The pool closes 7 PM, too early, the gym is small but OK. The area around the hotel is busy (traffic) and ugly/dirty, we did not enjoy Penang at all. The shopping was expensive and compared to KL very limited. Even Penang food, so widely praised, was better and cheaper in KL than in Penang! The hotel is very far from the airport and far from Georgetown, the hotel provides a shuttle bus there and back a few times of the day, so that somewhat compensates for that inconvenience.

Posted by on 30 Apr. 2018

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Comment from Hotel Management

1 May 2018 by GSH

Dear guest, Thank you for sharing your feedback with us and for the opportunity to stay with us during your recent visit. I deeply regret that we did not meet your expectations on this occasion, your feed-back is much appreciated. Best regards, Suleiman TAR Director of Communications

4 out of 5
Maybe an inspection of the rooms after cleaning would improve the quality, they were clean but still grit on the floor most days and the outside of the shower glass had sticky marks on it from day one to day 6.

Posted by , from Central coast NSW on 15 Apr. 2018

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Comment from Hotel Management

20 Apr. 2018 by GSH

Dear Tracey, Thank you for sharing your experience with us. We sincerely apologize for the inconveniences mentioned in your comments and understand that your stay could have been better. Please be assured that your feedback has been shared with our team who continually strive to further improve our service standards to ensure that you enjoy seamless experience. We truly value your feedback and we look forward to welcoming you back. Best regards, Suleiman TAR Director of Communications

4 out of 5
The hotel has a lot for kids with the water park and parents as well. It is at one end of the night markets that are directly outside the hotel. The shuttle bus into Georgetown is great and a drop off at Gurney Mall on the way, only downside is no pickup from the Mall. The hotel is starting to show signs of wear but in saying that it is well maintained, though a bit more could be done cleaning the rooms.

Posted by , from Sydney Australia on 15 Apr. 2018

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Comment from Hotel Management

18 Apr. 2018 by GSH

Dear Ian, Thank you for sharing your experience with us. It was a pleasure to have you here during your recent visit in Penang. We view feedback seriously as an opportunity for us to improve further. Once again, thank you for your comments and we look forward to see you again. Best regards, Suleiman TAR Director of Communications

3 out of 5
Only recommend if you have young children. Most staff are disinterested in their job apart from a small few. The rooms are dated and cleaning is wipe over at best. Could really do with a thorough clean. Hadn’t been dusted in months I would think. Brown rings around hand basins and am unsure what was going on with the tiles around the bath! The facilities where ok but they could really do with a tour desk. Seems they aren’t interested in having you leave the resort. The beds where very comfortable even the rollaway that wasn’t expected because we thought we had twin beds but infact they weren’t, nothing more than king singles. That said, we did have a great holiday but I guess that’s more about the company.

Posted by on 13 Apr. 2018

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Comment from Hotel Management

15 Apr. 2018 by GSH

Dear angela, Thank you for sharing your experience with us. We sincerely apologize for the inconveniences mentioned in your comments and understand that your stay could have been better. Please be assured that your feedback has been shared with our team who continually strive to further improve our service standards to ensure that you enjoy seamless experience. On the positive side, I am glad to hear that despite all you still had a great holiday at Golden Sands Resort Penang. We truly value your feedback and we look forward to welcoming you back. Best regards, Suleiman TAR Director of Communications

About the Golden Sands Resort by Shangri-La, Penang

Location Batu Feringgi Beach, George Town, Penang 11100

Property Features

As a guest of Golden Sands Resort by Shangri-La, Penang, you'll find a golf course, a complimentary water park, and 2 outdoor swimming pools. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There are 5 meeting rooms available. A children's pool, a health club, and a spa tub are also featured at the family-friendly Golden Sands Resort by Shangri-La, Penang. You'll have access to the outdoor pool and health club at a partner property. Free self parking is available. Smoking is allowed in designated areas at this 4-star George Town resort.

  • 387 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1980
  • Bar on the beach
  • Bar by the pool
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Miniature golf on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free parking nearby

Transport

  • Airport: Penang Intl. Airport (PEN) (30.8 km / 19.1 mi)
  • Property shuttles: Free area shuttle and shopping center shuttle
  • Parking: Free self parking

Room Amenities

Golden Sands Resort by Shangri-La, Penang offers 387 accommodations, which are accessible via exterior corridors and feature DVD players and minibars. A pillow menu is available. LCD televisions come with premium cable channels. Bathrooms include showers, bathrobes, slippers, and bidets. This George Town resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 9:00 AM to 1:00 PM.

Golden Sands Resort by Shangri-La, Penang has 2 restaurants on site.

Late night fare is available from 24-hour room service.

Spa Services

  • Massages on beach

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for MYR 150 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Golden Sands Resort by Shangri-La, Penang

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: MYR 64 for adults and MYR 32 for children (approximately)
  • Rollaway bed fee: MYR 150 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Golden Sands Resort Shangri-La
  • Golden Sands Resort Shangri-La Penang George Town
  • Golden Sands Shangri-La
  • Golden Sands Shangri-La Penang George Town
  • Golden Sands Batu Ferringhi
  • Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
  • Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
  • Golden Sands Resort by Shangri La
  • Golden Sands Resort by Shangri-La, Penang Resort
  • Golden Sands Resort by Shangri-La, Penang George Town
  • Golden Sands Resort by Shangri-La, Penang Resort George Town

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.