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The Ours at Downtown Gatlinburg

Property class: 2

Photo gallery for The Ours at Downtown Gatlinburg

A bedroom with two beds, a large window, and a ceiling light.
A bathroom with a black and white hexagonal tile floor, a white sink with gold fixtures, a black chair, and a large mirror.
A compact living space with a sofa, a chair, a coffee table, a TV mounted on the wall, and a door leading to another room.
A living room with a brown sofa, a wooden coffee table, and a black chair.
A bedroom with a bed, a bench, a desk with a lamp, a couch, and a window with curtains.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
The current price is AU$79
includes taxes & fees
4 Nov - 5 Nov

Explore the area

View map
235 Ski Mountain Rd, Gatlinburg, TN, 37738
  • Place, Great Smoky Mountains National Park
    ‪3 min walk‬
  • Place, Ober Gatlinburg Aerial Tramway
    ‪6 min walk‬
  • Place, Gatlinburg Convention Center
    ‪14 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪67 min drive‬

Room options

View all photos for Economy Room, 1 Double Bed, Non Smoking

A bedroom with a bed, a dresser, a mirror, a painting, and a TV on the wall.

Economy Room, 1 Double Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

A bedroom with a bed, a bench, a desk with a lamp, a couch, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking, Balcony

8.2 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

A bedroom with a bed, bedside table, lamp, desk, and a small bench.

Standard Room, 1 King Bed, Non Smoking

7.4 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

A bedroom with a bed, bedside tables, a chair, a lamp, and a door leading to another room.

Standard Room, 1 Queen Bed, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room, Multiple Beds, Non Smoking, Balcony

A room with two beds, each with a checkered quilt featuring bear patterns, a window with a view of buildings, and a ceiling light.

Standard Triple Room, Multiple Beds, Non Smoking, Balcony

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a sofa, a small table, and a bench.

Standard Room, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

A bedroom with two beds, a large window, and a ceiling light.

Standard Room, 2 Queen Beds, Non Smoking, Balcony

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Suite, 2 Bedrooms

A modern bedroom with a bed, bedside tables, a bench, a sofa, and a painting on the wall.

Standard Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(3 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 3 Queen Beds and 1 Single Sofa Bed

View all photos for Standard Double Room, Multiple Beds, Non Smoking

A bedroom with a bed, bedside table, lamp, and a desk with a chair. There is a window with curtains and a view of the outside.

Standard Double Room, Multiple Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 7
  • 3 Queen Beds

View all photos for Single Room, 1 Queen Bed, River View

A room with a bed, a sofa, a wooden table, a TV mounted on the wall, and a window with curtains.

Single Room, 1 Queen Bed, River View

  • River view
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double Room, Non Smoking

A bedroom with a bed, two bedside tables, a bench, a radiator, and a window.

Standard Double Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the area

Gatlinburg

The Ours at Downtown Gatlinburg places you in the centre of Gatlinburg, within just a 5-minute stroll of Great Smoky Mountains National Park and within 15 minutes of Gatlinburg Convention Center. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, express check-in and express check-out. Additionally, you'll find laundry facilities and a vending machine. There's also the convenience of free self parking. .Attractions within a 15-minute walk of this Gatlinburg hotel include Gatlinburg Space Needle and Gatlinburg SkyPark.

What's nearby

  • Traffic Light #10 - 1 min walk - 0.2 km
  • Great Smoky Mountains National Park - 3 min walk - 0.3 km
  • Ober Gatlinburg Aerial Tramway - 6 min walk - 0.6 km
  • Gatlinburg SkyPark - 14 min walk - 1.2 km
  • Gatlinburg Convention Center - 14 min walk - 1.2 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 71 min drive

Restaurants

  • ‪Ole Smoky Distillery - ‬10 min walk
  • ‪Sugarlands Distilling Co. - ‬11 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬12 min walk
  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬15 min walk

About this property

The Ours at Downtown Gatlinburg

As a guest of The Ours at Downtown Gatlinburg, you'll find a vending machine, laundry facilities, and express check-in. WiFi is free in public spaces. Free self parking is available.

This Gatlinburg hotel is smoke free.

  • 32 guestrooms or units
  • 2 levels
  • Self-service laundry
  • Express check-in
  • Express check-out
  • No smoking on site
The Ours at Downtown Gatlinburg offers 32 accommodations with coffee/tea makers and a hairdryer. Guests can make use of the in-room fridges and microwaves.

Bathrooms include a shower. This Gatlinburg hotel provides complimentary wireless Internet access. Housekeeping is provided on request.

Similar properties

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  • Pool
  • Breakfast included
  • Kids’ pool
  • Free Wi-Fi
4.3 out of 5, Excellent, 2,320 reviews
The price is AU$113
includes taxes & fees
8 Nov - 9 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Vending machine
  • Virtual front desk

Guest services

  • Housekeeping on request

Outdoors

  • In a national park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk chair
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests can access their accommodation through a private entrance
A virtual front desk provides assistance to guests
Guests are recommended to download the property's Hive Infinite Experiences mobile app before check-in
Information provided by the property may be translated using automated translation tools
Guests will receive a text message and email on the day of arrival with check-in instructions.

Access methods

Private entrance, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation.

Property is also known as

Ski Mountain Lodge Hotel
Ski Mountain Lodge Gatlinburg
Ski Mountain Lodge Hotel Gatlinburg

Frequently asked questions

What is the cancellation policy at The Ours at Downtown Gatlinburg?

The Ours at Downtown Gatlinburg offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Ours at Downtown Gatlinburg?

As of 31 Oct 2026, prices found for a 1-night stay for 2 adults at The Ours at Downtown Gatlinburg on 4 Nov 2026 start from AU$79, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Ours at Downtown Gatlinburg?

Yep, The Ours at Downtown Gatlinburg has a free self car park.

Is there a free airport shuttle available at The Ours at Downtown Gatlinburg?

No, The Ours at Downtown Gatlinburg does not offer an airport shuttle service.

What time are check-in & check-out at The Ours at Downtown Gatlinburg?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Ours at Downtown Gatlinburg?

No, only service animals are allowed.

The Ours at Downtown Gatlinburg Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 184 out of 418 reviews
Rating 8 - Good. 103 out of 418 reviews
Rating 6 - Okay. 44 out of 418 reviews
Rating 4 - Poor. 28 out of 418 reviews
Rating 2 - Terrible. 59 out of 418 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite like layout with modern furniture and comfortable bed.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great very clean and had a good amount of space it was a very modern room really great parking was a little tight but they had auxiliary parking across the street location was great
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Was a great place for the price very accessible to the strip so walking is the way to go only thing we really had a problem with is the drink machines were out of everything other then that we had a great stay
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes very short walk to town and park
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Had a great stay
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing the outside is deceiving but the inside is really nice and up to date. Staff was very friendly and nice overall for the price and to be right in downtown gatlinburg worth it I recommend
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Parking easy, clean room
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Communication between the hotel and Expedia could have been better. Expedia was the problem. Other than that it was easy to get the check in information when I got there.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Parking Adequate and NO POOL Room Very Clean and Modern. Shower very nice and gentle also is walk-in
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Rooms were very clean!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay met all my needs. I was in town to hike in the Mountains so the location was perfect. My room was clean and renovated. The bed was comfortable and the water was hot. The noise level outside my room seemed nonexistent. My room had a balcony. The balcony doesn't present a view but it was nice to have my own outdoor space in a busy area. I will stay here again on my next visit. No one was at the desk to check in, but there is a number on the door to call. The check-in process was easy.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hello folks, repeat guest here! This is my absolute favorite place to stay in Gatlinburg--I could not be happier or more satisfied and only regret I did not find this place sooner. A quaint and quiet property, this establishment offers the perfect space and features modern upgrades and a convenient location to trails and is within walking distance to local dining and attractions. I enjoyed everything, and especially appreciate the self check-in experience. Thank you SML, I look forward to returning very soon!
Stayed 1 night in May 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing was properly cleaned mattress was dirty no toilet paper no body soap!! Just completely unsatisfied
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and value!
Stayed 3 nights in May 2025
Verified review

8/10 Good

Parking was easy. Room was clean. No staff. Pool was covered for season.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
We enjoy our stay room we stay in was nice.
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay.
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Parking area was good didnt get in the pool. Only negative we have is nobody on site needed extra towels nobody here
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to town nice room.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No pool did not like no staff in office have to do everything by email older people don't understand all that the room was clean we stayed 3 nights so didn't see any staff they dont come unless you contact them i guess had a good stay
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Liked: Amenities, property conditions & facilities
This property is definitely for those that are fluent with today’s technology. There wasn’t any staff on property that I saw. Everything was contactless and virtual. I did have a bit of a problem getting into the room at first but when I called the number in the office door, someone did respond and stated they would be in route to assist me. I was able to figure it out and their assistance was not needed. The room was clean, and there is a small refrigerator and microwave in the room. It is not a location to enjoy hotel amenities. But it was a comfortable night day.
Stayed 2 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Be careful staying here. There was no email from the property to check in as noted. There was no one on property to help. The phone numbers listed for help, no one answered. Since there was no follow up as noted nor check in instructions. We couldn’t stay in the room we paid for. And no one to help us. As we did look for someone, the property exterior was very dirty and unkept. Just beware
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our reservation was a great price, in a convenient location, and provided a relaxing break from the traffic and tourists.
Stayed 2 nights in May 2025

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