See all properties
Save

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

4.0 star property
Family-friendly hotel with 2 restaurants and fitness centre

Photo gallery for The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

Exterior
Waterslide
Meeting facility
Daily cooked-to-order breakfast (USD 22.95 per person)
Down duvets, in-room safe, desk, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

The current price is AU$155
includes taxes & fees
30 Nov - 1 Dec

Explore the area

View map
705 Cherokee Orchard Road, Gatlinburg, TN, 37738
  • Place, Gatlinburg Convention Center
    ‪9 min walk‬
  • Place, Anakeesta
    ‪12 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪66 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Sofa bed
Down duvet
Balcony
Separate sitting area
Air-conditioning
Free cots/infant beds
Down comforter
Sofa bed
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 King Beds, Balcony, Partial View (Partial View)

Down duvets, in-room safe, desk, iron/ironing board

Room, 2 King Beds, Balcony, Partial View (Partial View)

8.6 out of 10
Excellent
(157 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Down duvet
Shower/bath combination
Hairdryer
Balcony
Air-conditioning
Free cots/infant beds
Down comforter
Hair dryer
Private bathroom
  • 33 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Room, Two King Beds, Non Smoking, City View

Down duvets, in-room safe, desk, iron/ironing board

Room, Two King Beds, Non Smoking, City View

9.0 out of 10
Wonderful
(41 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Down duvet
Shower/bath combination
Hairdryer
Balcony
Air-conditioning
Free cots/infant beds
Down comforter
Hair dryer
Private bathroom
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, Two King Beds, Non Smoking, Mountain View

Down duvets, in-room safe, desk, iron/ironing board

Room, Two King Beds, Non Smoking, Mountain View

8.8 out of 10
Excellent
(99 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Down duvet
Shower/bath combination
Hairdryer
Balcony
Air-conditioning
Free cots/infant beds
Down comforter
Hair dryer
Private bathroom
  • 33 sq m
  • Mountain view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Down duvets, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

9.0 out of 10
Wonderful
(15 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Sofa bed
Down duvet
Shower/bath combination
Balcony
Air-conditioning
Free cots/infant beds
Down comforter
Sofa bed
Hair dryer
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Down duvets, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

8.6 out of 10
Excellent
(24 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Sofa bed
Down duvet
Shower/bath combination
Balcony
Air-conditioning
Free cots/infant beds
Down comforter
Sofa bed
Hair dryer
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Partial View)

Down duvets, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Balcony (Partial View)

9.2 out of 10
Wonderful
(38 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Sofa bed
Down duvet
Balcony
Separate sitting area
Air-conditioning
Free cots/infant beds
Down comforter
Sofa bed
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Mountain View

Down duvets, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, Mountain View

9.0 out of 10
Wonderful
(56 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Sofa bed
Down duvet
Balcony
Separate sitting area
Air-conditioning
Free cots/infant beds
Down comforter
Sofa bed
  • 33 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

Down duvets, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, City View

8.6 out of 10
Excellent
(33 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Sofa bed
Down duvet
Balcony
Separate sitting area
Air-conditioning
Free cots/infant beds
Down comforter
Sofa bed
  • 33 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Sofa bed
Down duvet
Balcony
Separate sitting area
Air-conditioning
Free cots/infant beds
Down comforter
Sofa bed
  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Non Smoking

Family Room, Non Smoking

Family Room, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Down duvet
Hairdryer
Bathrobes
Balcony
Air-conditioning
Free cots/infant beds
Down comforter
Bathrobes
Hair dryer
  • 56 sq m
  • Sleeps 6
  • 1 King Bed and 1 Twin Bunk Bed

You may also like

Ad
Daily cooked-to-order breakfast for a fee

Hilton Garden Inn Gatlinburg

Downtown Gatlinburg
  • Pool
  • Hot tub
  • Pet-friendly
  • Free WiFi
4.5 out of 5, Wonderful, 1,003 reviews
The price is AU$222
includes taxes & fees
8 Dec - 9 Dec
Hilton Garden Inn Gatlinburg

About the area

Gatlinburg

A family-friendly stay in Gatlinburg awaits you at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg. Within just a 15-minute stroll, you'll find popular places like Ripley's Aquarium of the Smokies and Anakeesta. Highlights at this hotel include 2 restaurants, an indoor swimming pool and a bar/lounge. .Enjoy the gym, Hot tub, kids' swimming pool and waterslide. 25000 square feet (2323 square metres) of event facilities include 14 meeting rooms and conference space. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of self parking. .Attractions within a 15-minute walk of this 4-property class Gatlinburg hotel include Gatlinburg Convention Center and Gatlinburg SkyPark.

What's nearby

  • Gatlinburg Convention Center - 9 min walk - 0.8 km
  • Gatlinburg Space Needle - 11 min walk - 0.9 km
  • Anakeesta - 12 min walk - 1.1 km
  • Ripley's Aquarium of the Smokies - 12 min walk - 1.1 km
  • Gatlinburg SkyPark - 12 min walk - 1.1 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 70 min drive

Restaurants

  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬12 min walk
  • ‪Mellow Mushroom - ‬16 min walk
  • ‪Smith & Son Corner Kitchen - ‬14 min walk
  • ‪Pancake Pantry - ‬11 min walk
  • ‪Ben & Jerry's - ‬12 min walk

About this property

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg

Family-friendly hotel with 2 restaurants and fitness centre
The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg offers its guests a kids' pool, an indoor pool, a waterslide, and Access to hot tub. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 25000 square feet (2323 square metres) and includes conference space. A fitness centre, a terrace, and gift shops/newsstands are also featured at the family-friendly The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Gatlinburg hotel.

  • 300 guestrooms or units
  • 15 levels
  • 2 dining venues
  • 25000 sq ft of conference space
  • 2323 sq. m of conference space
  • Built in 1976
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg offers 300 accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to balconies. Beds feature down duvets. 42-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. Housekeeping is provided on a daily basis.

Similar properties

Property amenity
Courtyard by Marriott Gatlinburg Downtown
  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, 1,004 reviews
The price is AU$224
includes taxes & fees
30 Nov - 1 Dec
Courtyard by Marriott Gatlinburg Downtown

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95)
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 18 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 22.95 for adults and USD 11.95 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • 25,000 square feet of conference space

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 15 floors
  • Ballroom
  • Banquet hall
  • Built in 1976
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 22.95 for adults and from USD 11.95 for children
  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Uncovered self-parking fee: USD 18.00 per night (in/out privileges)
  • Pet fee: USD 50 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Up to 4 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gatlinburg Park Vista
Gatlinburg Park Vista DoubleTree
Hilton Gatlinburg Park Vista
Park Vista DoubleTree Hilton
Park Vista DoubleTree Hilton Gatlinburg Hotel
Vista DoubleTree Hilton
Vista DoubleTree Hilton Hotel
Park Vista DoubleTree Hilton Hotel Gatlinburg
Park Vista DoubleTree Hilton Gatlinburg
The Park Vista a DoubleTree by Hilton Gatlinburg
The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg Hotel

Frequently asked questions

What is the cancellation policy at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg?

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg?

As of 9 Nov 2025, prices found for a 1-night stay for 2 adults at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg on 30 Nov 2025 start from AU$155.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg?

Yep, The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg has an uncovered self car park with in/out privileges for USD 18.00 per night.

Does The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg have a pool?

Yep, and guests love it! The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg has an indoor pool and a kids' pool.

Does The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg?

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg features an indoor pool, 1 hot tub and 2 restaurants.

What makes The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg a romantic place to stay?

1 hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg.

Is The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg family-friendly?

You bet! With amenities such as a children's pool and a waterslide, as well as free infant beds in the guestrooms, it's no surprise that The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg is a hit with families.

Does The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg serve breakfast?

You bet, our travelers give a thumbs up to the cooked-to-order breakfast here! Offered daily between 7:00 AM and 11:00 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg?

No, The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg does not offer an airport shuttle service.

Is there a bar or restaurant at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

The Park Vista - a DoubleTree by Hilton Hotel - Gatlinburg Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1232 out of 1901 reviews
Rating 8 - Good. 389 out of 1901 reviews
Rating 6 - Okay. 173 out of 1901 reviews
Rating 4 - Poor. 67 out of 1901 reviews
Rating 2 - Terrible. 40 out of 1901 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Jinlu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice at the front. The cookies were so yummy. The view from our room was great.
Stayed 2 nights in Jul 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Atsuko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent amenities. I love the bed, so comfortable. We will be back soon!
Stayed 1 night in Aug 2025

10/10 Excellent

Dallas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fabulous, we would definitely stay here again!
Stayed 7 nights in Jun 2025

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was built in the 70's, and has a fun unique design. The lobby, bar, dining room are a fun space. The pool is the jewel for kids, a legitimate water slide and a decently sized hot tub. Don't expect a deep pool, nothing deeper than 3ft. Food/ drink/ item shop available in pool area. Be prepared to see bears in the parking lot, you CAN NOT keep any food or drinks including soda in your car, the bears will break into your car. Fun town to spend time in for kids and adults, we will be visiting again.
Circular design of all floors
View from partial mountain view room balcony
Glass elevator
Stayed 1 night in Jul 2025

4/10 Poor

Lesley

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
The best part about this property is the pool area. We all had a great time on the slide and in the pool. The room was ok. Not what I expect from a Hilton property though. It needs updating in major ways. The carpet was soaking wet in front of the air conditioner and the ceiling started drying on my husband in the middle of the night. The A/C unit was so loud at night that none of us could sleep. It went from sounding like a UFO was going to land to a freight train coming thru. Both times I was at the front desk others were there complaining too. I hope their situations were resolved. Ours were not. The staff didn't seem to care at all. I felt completely ignored. I'm not sure we will stay here again. We were so disappointed. Not at all like our previous stays.
Stayed 1 night in Aug 2025

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love it here! This was our second time and we will be back many times to come in the future
Stayed 3 nights in Aug 2025

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food options within the hotel. Overall good service and great staff that are friendly. Close to the main towns. Will come back again. Friend and I were on the 12th floor with a mountain view. It was worth it.
Stayed 3 nights in Aug 2025

8/10 Good

antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Hotel was nice very enjoyable. We had an issue the last night of our stay but the manager amanda took care of us. Bartender was very friendly.
Stayed 5 nights in Jul 2025

10/10 Excellent

Ernessa

Liked: Cleanliness, staff & service, property conditions & facilities
I love the king size beds, the warm cookies, family games that could be checked out at the front desk and the friendly staff. One more thing, I love the fact that they still have room service daily.
Stayed 3 nights in Jul 2025

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jul 2025

4/10 Poor

wendy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Our room at 506 . And it has a picture on the wall over the bed that looks like there is slaves walking through the mountains. My husband is a black man. This really really upset him and he was ready to leave since he got there because of it, but that really ruined my trip with him because he kept saying there were slaves and they was being prejudice to him because they knew he was gonna be in there and he was a black man that really really disturbed him. That’s the only thing I would have changed the picture really needs to come off the wall. I would love to go back, but after this, this is not a good idea with him and at checkout, I had charges on my bank account that the guy Ronnie could not explain why I was getting charged $138 extra and it’s still going through my phone in my checking account. I would like something done about my vacation being the bus because of the picture on the wall and my husband right over it being slaves. If you can, please help me I spend tons of money for him to just be mad and upset the whole time.
Stayed 3 nights in Aug 2025

6/10 Okay

Scott

Stayed 3 nights in Aug 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
can’t wait to go back.
Stayed 3 nights in Jul 2025

10/10 Excellent

shirlee

Liked: Cleanliness, staff & service, property conditions & facilities
Trolley services. Close to downtown, rooms nice very clean. Great pool and hot tub. Dining options. Would stay again.
Stayed 3 nights in Aug 2025

6/10 Okay

Lisa, Columbus

Travelled with group
Liked: Staff & service
The staff was awesome! The property is ok but it needs updating, especially the rooms.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lindsey

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
It was a beautiful hotel and the customer service was awesome! The only issue we had was we found tobacco bags on the floor next to our bed!
Stayed 3 nights in Aug 2025

10/10 Excellent

Shampree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed our overall stay! It’s safe to say that my children were very happy and pleased with this vacation.
Stayed 4 nights in Jul 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome place to stay!

The staff were amazing offering warm baked cookies at check in. Housekeeping did a wonderful job making sure the room was clean and stocked daily. Beautiful views of the Smoky Mountains and the shuttle service to Gatlinburg was convenient eliminating the need to pay for parking. Food and drinks ordered at the bar were great along with friendly staff. Loved staying there!
Stayed 3 nights in Aug 2025

10/10 Excellent

Ahmad

Stayed 4 nights in Aug 2025

10/10 Excellent

Anthony

Stayed 3 nights in Jul 2025

8/10 Good

Rahul

Liked: Cleanliness
Stayed 2 nights in Aug 2025

2/10 Terrible

Tameka

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is overrated. Everything about this stay was terrible. I suppose I had 3 nights I ended it in 2. Dogs, bugs biting, bathroom too small and nasty. The balcony is narrow and water stinks from AC running. Health Department news too shut this place down. The staff is super. But this place ain’t fit at all.
Stayed 3 nights in Aug 2025

10/10 Excellent

nicola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Aug 2025