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Haven Hotel

4.0 star property
Hotel on the beach, with indoor pool

Photo gallery for Haven Hotel

Terrace/patio
Lunch and dinner served, sea views
Double Room, Sea View | View from room
Indoor pool, seasonal outdoor pool, pool loungers
Indoor pool, seasonal outdoor pool, pool loungers

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • 24/7 front desk

Explore the area

View map
161 Banks Road, Poole, England, BH13 7QL
  • Place, Sandbanks Beach
    ‪3 min walk‬
  • Place, Sandbanks Ferry Terminal
    ‪3 min walk‬
  • Place, Studland Beach and Nature Reserve
    ‪7 min walk‬
  • Airport, Bournemouth (BOH-Bournemouth Intl.)
    ‪22 min drive‬

Room options

View all photos for Double Room, Balcony, Harbour View

Double Room, Balcony, Harbour View

Double Room, Balcony, Harbour View

7.6 out of 10
Good
(7 reviews)

Highlights

Balcony
Fridge
LCD TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
  • 23 sq m
  • Harbour view
  • Sleeps 2
  • 1 Double Bed OR 1 Twin Bed

View all photos for Double Room, Sea View

Double Room, Sea View

Double Room, Sea View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Fridge
LCD TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
  • 21 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double Room

Highlights

LCD TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
Electric kettle
Digital channels
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room

Single Room

Single Room

Highlights

LCD TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
Electric kettle
Digital channels
  • 19 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room, Balcony, Sea View

Hypo-allergenic bedding, desk, iron/ironing board, free WiFi

Double Room, Balcony, Sea View

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Balcony
LCD TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
Electric kettle
  • 29 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room, Courtyard View

Economy Double Room, Courtyard View

Economy Double Room, Courtyard View

8.2 out of 10
Very good
(10 reviews)

Highlights

LCD TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
Electric kettle
Digital channels
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

7.4 out of 10
Good
(9 reviews)

Highlights

LCD TV
Hypo-allergenic bedding
Private bathroom
Hairdryer
Shower/bath combination
Coffee/tea maker
Electric kettle
Digital channels
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Poole

Haven Hotel places you steps from Sandbanks Ferry Terminal and within a short 5-minute stroll of Sandbanks Beach. Highlights at this beachfront hotel include a restaurant, an indoor swimming pool and free daily breakfast. .The fine-dining restaurant, The Point Restaurant, is open for lunch and dinner. Pavilion Bar is the hotel's own bar, serving drinks along with light fare. Spend the day at the beach and enjoy the on-site sauna, seasonal outdoor swimming pool and pool loungers. Other amenities include free Wi-Fi in public areas, a 24-hour front desk and a terrace. Free full breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Attractions within a 15-minute drive of this 4-property class Poole hotel include Poole Harbour and Bournemouth International Centre.

What's nearby

  • Sandbanks Beach - 3 min walk - 0.3 km
  • Sandbanks Ferry Terminal - 3 min walk - 0.3 km
  • Studland Beach and Nature Reserve - 7 min walk - 0.6 km
  • Dorset Area of Outstanding Natural Beauty - 7 min walk - 0.6 km
  • Shell Bay Beach - 12 min walk - 1.0 km

Getting around

  • Branksome Station - 8 min drive
  • Bournemouth (BOH-Bournemouth Intl.) - 26 min drive

Restaurants

  • ‪South Deep - ‬7 min drive
  • ‪Coast Cafe- Surf Ride Skate. - ‬7 min drive
  • ‪Rick Stein Sandbanks - ‬9 min walk
  • ‪Lazy Jacks Restaurant & Bar - ‬10 min walk
  • ‪Rockwater - ‬6 min drive

About this property

Haven Hotel

Hotel on the beach, with indoor pool
Haven Hotel offers its guests a seasonal outdoor pool, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Haven Hotel also features a terrace and a lift. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Poole hotel is smoke free.

  • 84 guestrooms or units
  • Full breakfast (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Front desk (24 hours)
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Haven Hotel offers 84 accommodations with coffee/tea makers and a hairdryer. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Poole hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Similar properties

Terrace/patio
Sandbanks Hotel
  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
4.0 out of 5, Very good, 862 reviews
Sandbanks Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 10 per night)
  • Limited on-site parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Pavilion Bar
  • The Point Restaurant

Things to do

  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • On the beach
  • Pool loungers
  • Terrace

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: GBP 10.00 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:30 AM to 5:30 PM
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Haven Hotel
Haven Hotel Poole
Haven Poole
Haven Hotel Hotel
Haven Hotel Poole
Haven Hotel Hotel Poole

Frequently asked questions

What is the cancellation policy at Haven Hotel?

Haven Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Haven Hotel?

Yep, Haven Hotel has a self car park for GBP 10.00 per night. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to Haven Hotel?

Yep, Haven Hotel is a short 4-minute walk from Sandbanks Beach. Fun beach activities include waterskiing, windsurfing and kayaking. You can also find boat tours.

Does Haven Hotel have a pool?

Haven Hotel has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:30 AM to 5:30 PM (Seasonal outdoor pool open from May to September).

Does Haven Hotel serve breakfast?

Yeah, complimentary full brekkie is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Haven Hotel?

No, Haven Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Haven Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Haven Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Reviews

Haven Hotel Reviews

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 353 out of 1000 reviews
Rating 8 - Good. 393 out of 1000 reviews
Rating 6 - Okay. 148 out of 1000 reviews
Rating 4 - Poor. 68 out of 1000 reviews
Rating 2 - Terrible. 38 out of 1000 reviews

Reviews

8/10 Good

ANTONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
The location is stunning, watching the chain link ferry going backwards and forwards
Stayed 1 night in Sep 2025

8/10 Good

Nathan

Liked: Cleanliness, property conditions & facilities, room comfort
Where the hotel was situated was lovely with access to the private beach. The staff were a little slow and unattentive. The pool has a bar but for beer you have to walk to other end of the hotel which is very odd. Nice and clean and breakfast i cannot fault, would stay again.
Stayed 3 nights in Aug 2025

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing sea views ,
Stayed 2 nights in Aug 2025

10/10 Excellent

Suzanne

Stayed 4 nights in Aug 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel tocstay. Service good staff friendly. Fantastic views of the sea and harbour.
Stayed 2 nights in Aug 2025

10/10 Excellent

Leanne

Stayed 1 night in Jul 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

sue

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous location on the beach. Lovely menu with vegan options that's not the usual burger and chips then sorbet.
Stayed 2 nights in Aug 2025

8/10 Good

Jamieson

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Needs updating

Needs updating food was fair priced but under par
Stayed 2 nights in Aug 2025

8/10 Good

Tracey

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Break away with husband

We had a balcony room, overlooking the sea and harbour , view and location was excellent, hotel very tired , could be magnificent, and obviously as been in the past , staff very hit and miss, reception staff was lovely, restaurant staff was lacking , was going to have dinner one night in the hotel , so stood waiting to be seated , staff did acknowledge we was there , but kept us waiting that long we ended up eating out , I would understand, if they had been very busy ,but they really wasn’t.i also don’t understand there dress code , very shabby, faded jeans , track suit bottoms t shirts not a very professional look for staff , and that carried through with there lack of service, menu could have been a lot better, Pool and spa staff was lovely , outside drinks bar was added bonus
Stayed 3 nights in Aug 2025

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service
The toilet kept blocking up even when not being used.The maintenance guy came twice but as soon as he left it was blocked again.We had to use the ones downstsirs by the lift. The shower had no power at all absolutely useless. The bed had a spring sticking out on the left hand side. Had to ask for the coffee cups to be washed every breakfast. Hotel just neads a bit of T L C Hotel very nice pool etc perfect.
Stayed 5 nights in Aug 2025

8/10 Good

Philip

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Paradise Hotel

Love this hotel ,perfect location right by the harbour and ferry to Swanage.Spa ,indoor and outdoor pool ,which leads to the beautiful beach Restaurant food and service is top class,with the best sea views.I don’t like going to places twice,but this hotel keeps drawing me back.
Stayed 1 night in Aug 2025

10/10 Excellent

John

Travelled with partner
.good hotel friendly staff
Stayed 2 nights in Aug 2025

6/10 Okay

C

Liked: Cleanliness, room comfort
Disliked: Staff & service
We booked a room that was discribed as a Economy Double Room, Courtyard View on your website, When we arrived the room had a view that was a waal a couple of feet away, see photo's. When I politely asked the reception if there was a room that had a courtyard view I was hold I had booked a budget room with no view, after showing them my booking discribing the room I was told this is what I booked. Rather than let it spoil my holiday I said "OK fine" and walked away, only to hear the receptonist who thought I couldn't hear say to her colleague 'What does he expect when he books a budget room'. This I found extremely disrespectful and returned to the reception to say I had heard what she said, the receptionist then got quite aggressive and said 'You have a room that you booked and we're not doing anything to get you another room' I tried not to let this spoil my stay at the Haven Hotel but unfortunately it did
View from the bathroom
View from the bedroom
Stayed 2 nights in Jul 2025

6/10 Okay

GARY

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel nice but very tired, not good value for money in the condition it is in On our first day of arrival, we had an issue with safe not working and the telephone lead was broken, after several times of reporting this, no repairs were carried out
Stayed 2 nights in Jul 2025

2/10 Terrible

Arunee

Liked: Staff & service, room comfort

Bad service from reception and room not ready!

We booked room a year in advance for Sandpolo. We get there hour early(about 2 pm ish), so get told room not ready yet, said to us have to wait for room to be ready at 3 pm. (My mum and my sister already got their room and they get there about 1 pm!) So it’s fine, we went to bar to have drink waiting for room at 3 pm. Went to check at 3 pm and get told room still not ready! Will be another half hour! And we not happy about it as already told them we need to go to Sandpolo by 4 pm! We need to shower and get change etc. reception told us that we can go to get ready at Spa changing room and nothing she can do about it!!! Seriously we paid nearly £300 per room and she want y us to go shower and get ready for Sandpolo in changing room!! We are really disappointed so much. As hotel us not cheap hotel, but service is very low level! By 3.15 pm, reception still said nothing else she can do! She will asked if cleaner can get room done in 5 min!! ( which is should be like that before 3 pm check in!) So we get room about 3.20 pm! Oh she did offer refund 20% to us but we not ok with that. We need our room to be ready by time!Walked in to room 113, all we smell is worse cleaner armpits!! I know they rushing to clean room but those smell should never let customers experience when stay!! It was really bad and both feel sick in toilet !! Our room had only 2 small top window that can open! So have to hurry get change and leave room! End up with we got no time to shower and get ready proper
Stayed 1 night in Jul 2025

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely views across the bay, quiet part of the beach. Breakfast at the Hotel was excellent
Stayed 1 night in Jun 2025

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant; Location is Excellent

We had a pleasant stay at the Haven; the room was quiet and all the staff were friendly and helpful. The location is great for the ferry and a short drive to Poole and Bournemouth.
Stayed 5 nights in Jun 2025

10/10 Excellent

Pam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hot breakfast needs heat

It was 5 star apart from the breakfast hot food bar does not keep food hot enough. Cold eggs are not nice , apart from the temperature of hot food I cannot fault the breakfast. Fabulous array of hot (tepid) and cold food.
Stayed 2 nights in Jun 2025

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well presented and great location Nice room very comfortable But reception staff a little off hand and worse was a bar food order did not come after 50 mins so got a refund
Stayed 3 nights in Jun 2025

2/10 Terrible

Martin

Liked: Cleanliness
Disliked: Room comfort
Stayed 5 nights in Jun 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed 1 night, but a beautiful hotel, good comfortable clean room
Stayed 1 night in Jun 2025

6/10 Okay

Mark

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Value for money isn’t great. The rooms were tired and outdated. No view from our room window and no air conditioning so the room becomes an expensive sweat box. They could well do with putting some money back into this hotel as overall it looks tired. The breakfast was okish. Nothing special that you wouldn’t get from a Premier Inn. The views once in the lounge are lovely so I guess this is what you’re paying for. Overall I give it an average score because there was nothing special which for the price was disappointing. Spend some of the profits on the building and it may improve the score.
Stayed 1 night in Jun 2025