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Suncliff Hotel - OCEANA COLLECTION

3.0 star property
Family fun on the beach, with indoor pool, near Bournemouth Pier

Photo gallery for Suncliff Hotel - OCEANA COLLECTION

Relax on the balcony with a serene ocean view, featuring a table and two chairs.
Enjoy stunning views from the upper-level balcony at The Suncliff, featuring a classic design with a white facade and multiple windows.
Guests can enjoy stunning ocean views and access to the beach.
Enjoy the expansive ocean view from this balcony, featuring wicker furniture and a glass railing.
Enjoy a drink at the bar, where you can sit on one of two stools and order from the chalkboard menu.

Popular amenities

  • Spa
  • Bar
  • Gym
  • Room service
The current price is AU$132
includes taxes & fees
3 Aug - 4 Aug

Explore the area

Map
29 East Overcliff Drive, Bournemouth, England, BH1 3AG
  • Bournemouth Beach
    ‪1 min walk‬
  • Bournemouth International Centre
    ‪12 min walk‬
  • Bournemouth Pier
    ‪12 min walk‬
  • Bournemouth (BOH-Bournemouth Intl.)
    ‪12 min drive‬

Room options

View all photos for Family Room, 1 Bedroom, Sea View

Family Room, 1 Bedroom, Sea View

Family Room, 1 Bedroom, Sea View

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Seaview Twin

Seaview Twin

Seaview Twin

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 12 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Single Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 8 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Family Room ( Sleeps 5)

Standard Family Room ( Sleeps 5)

Standard Family Room ( Sleeps 5)

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 20 sq m
  • Sleeps 5
  • 1 Double Bed, 1 Single Bed and 1 Single Bunk Bed

View all photos for Family Triple Room

Family Triple Room

Family Triple Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Budget Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Budget Single Room

7.4 out of 10
Good
(6 reviews)

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Ocean View

Double Room, Ocean View

Double Room, Ocean View

7.6 out of 10
Good
(8 reviews)

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Economy Double Room

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Family Room (Sleeps 6)

Standard Family Room (Sleeps 6)

Standard Family Room (Sleeps 6)

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 20 sq m
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Single Bunk Bed

View all photos for Standard Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Twin Room

7.8 out of 10
Good
(6 reviews)

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard King or Twin

Standard King or Twin

Standard King or Twin

8.0 out of 10
Very good
(3 reviews)

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 12 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Double Room, Terrace, Ocean View

Double Room, Terrace, Ocean View

Double Room, Terrace, Ocean View

7.6 out of 10
Good
(4 reviews)

Highlights

Terrace
Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

Highlights

Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Superior Double Room, Balcony, Ocean View (Penthouse)

Superior Double Room, Balcony, Ocean View (Penthouse) | Living area

Superior Double Room, Balcony, Ocean View (Penthouse)

8.8 out of 10
Excellent
(8 reviews)

Highlights

Balcony
Heating
Connecting rooms available
LCD TV
Shower/bath combination
Private bathroom
Hairdryer
Electric kettle
  • Sleeps 2
  • 1 Double Bed

About the area

Bournemouth

A family-friendly stay in Bournemouth awaits you at Suncliff Hotel - OCEANA COLLECTION. Within a 5-minute stroll you'll find Bournemouth Beach and Bournemouth Pier within a 15-minute walk. Highlights at this beachfront hotel include a full-service spa, a restaurant and an indoor swimming pool. .A pampering day can include hot stone massages and Swedish massages along with detox wraps, body wraps and hydrotherapy. The restaurant, Atlantis, serves British cuisine and is open for breakfast and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Spend the day at the beach and enjoy the on-site gym and sauna. Business travelers can take advantage of a meeting room, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 7:30 AM and 9:30 AM and on weekends between 8:00 AM and 10:00 AM. There's also the convenience of self parking. .Within a 15-minute drive of this 3-property class Bournemouth City Centre hotel, attractions include Poole Harbour and New Forest National Park.

What's nearby

  • Bournemouth Beach - 1 min walk - 0.0 km
  • Bournemouth Pavillion Theatre - 9 min walk - 0.8 km
  • Oceanarium - 12 min walk - 1.0 km
  • Bournemouth International Centre - 12 min walk - 1.0 km
  • Bournemouth Pier - 12 min walk - 1.0 km

Getting around

  • Bournemouth Station - 16 min walk
  • Bournemouth (BOH-Bournemouth Intl.) - 13 min drive

Restaurants

  • ‪O'Neill's - ‬6 min walk
  • ‪Sharkey's American Pool Bar & Grill - ‬6 min walk
  • ‪Naked Coffee - ‬6 min walk
  • ‪Korean Grill - ‬6 min walk
  • ‪Dosa World - ‬6 min walk

About this property

Suncliff Hotel - OCEANA COLLECTION

Family fun on the beach, with indoor pool, near Bournemouth Pier
Suncliff Hotel - OCEANA COLLECTION offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. A fitness centre, spa services, and a terrace are also featured at the family-friendly Suncliff Hotel - OCEANA COLLECTION. You'll have access to the outdoor pool at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Bournemouth hotel.

  • 1 building
  • 99 guestrooms or units
  • 4 levels
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Suncliff Hotel - OCEANA COLLECTION offers 99 accommodations with coffee/tea makers and a hairdryer. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Bournemouth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including hydrotherapy, reflexology and thalassotherapy.

Languages

English, German, Greek, Italian, Latvian, Polish, Portuguese, Russian, Spanish

Similar properties

Welcome to our reception area, where a stylish desk and decorative panel set the tone for a memorable stay.

Ocean Beach Hotel and SPA Bournemouth - OCEANA COLLECTION

  • Pool
  • Spa
  • Pet-friendly
  • Free WiFi
3.4 out of 5, 577 reviews
The price is AU$142
includes taxes & fees
3 Aug - 4 Aug
Ocean Beach Hotel and SPA Bournemouth - OCEANA COLLECTION

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (GBP 12 per night)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 12.95 for adults and GBP 7.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Atlantis

Things to do

  • Billiards/pool table
  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool (guest access)
  • Racquetball/squash
  • Sauna

Family friendly

  • Access to nearby outdoor pool
  • Children's books
  • Children's dinnerware
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • On the beach
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Swedish massages
  • Thalassotherapy

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 20.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from January 23 2026 to January 26 2026 (dates subject to change):
  • Bar/Lounge(s)
  • Breakfast
  • Business centre
  • Daily housekeeping
  • Dining venue(s)
  • Fitness facilities
  • Sauna
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night, plus a deposit of GBP 50 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 6.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12.95 for adults and from GBP 7.95 for children
  • Self-parking fee: GBP 12.00 per night
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Crib (infant bed) fee: GBP 6.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Barclaycard, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Suncliff
Suncliff Bournemouth
Suncliff Hotel OCEANA COLLECTION Bournemouth
Suncliff Hotel Bournemouth
Suncliff Hotel OCEANA COLLECTION
Suncliff OCEANA COLLECTION Bournemouth
Suncliff OCEANA COLLECTION
Suncliff Hotel
Suncliff Oceana Collection
Suncliff Hotel - OCEANA COLLECTION Hotel
Suncliff Hotel - OCEANA COLLECTION Bournemouth
Suncliff Hotel - OCEANA COLLECTION Hotel Bournemouth

Frequently asked questions

What is the cancellation policy at Suncliff Hotel - OCEANA COLLECTION?

Suncliff Hotel - OCEANA COLLECTION offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Suncliff Hotel - OCEANA COLLECTION?

As of 2 Aug 2025, prices found for a 1-night stay for 2 adults at Suncliff Hotel - OCEANA COLLECTION on 3 Aug 2025 start from AU$132.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Suncliff Hotel - OCEANA COLLECTION?

Yep, Suncliff Hotel - OCEANA COLLECTION has a self car park for GBP 12.00 per night. Onsite parking is limited.

Are there any beaches close to Suncliff Hotel - OCEANA COLLECTION?

Yep, Suncliff Hotel - OCEANA COLLECTION is a short 4-minute walk from Bournemouth Beach. Fun beach activities include snorkelling, windsurfing and body boarding.

Is there a spa on site at Suncliff Hotel - OCEANA COLLECTION?

Yep, there is an onsite spa at Suncliff Hotel - OCEANA COLLECTION. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as prenatal massages.

Does Suncliff Hotel - OCEANA COLLECTION have a pool?

Suncliff Hotel - OCEANA COLLECTION has an indoor pool. The pool is open 8:00 AM to 9:00 PM. The swimming pool will be unavailable from January 23 2026 to January 26 2026 (dates subject to change).

Is Suncliff Hotel - OCEANA COLLECTION family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as highchairs and children's dinnerware in the guestrooms, it's no surprise that Suncliff Hotel - OCEANA COLLECTION is a hit with families.

Does Suncliff Hotel - OCEANA COLLECTION serve breakfast?

Yeah, our visitors adore the buffet breakfast here! Served weekdays between 7:30 AM and 9:30 AM and weekends from 8:00 AM to 10:00 AM, this is the perfect place to fuel up for a big day of adventure. Please note that breakfast will unavailable between January 23 2026 and January 26 2026 (subject to change).

Is there a free airport shuttle available at Suncliff Hotel - OCEANA COLLECTION?

No, Suncliff Hotel - OCEANA COLLECTION does not offer an airport shuttle service.

Is there a bar or restaurant at Suncliff Hotel - OCEANA COLLECTION?

Yep, they've got a lounge bar and an onsite restaurant that serves British cuisine. Pre dinner cocktails anyone? The dining venue will be unavailable from January 23 2026 to January 26 2026 (dates subject to change).

What time are check-in & check-out at Suncliff Hotel - OCEANA COLLECTION?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Suncliff Hotel - OCEANA COLLECTION Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 239 out of 1001 reviews
Rating 8 - Good. 363 out of 1001 reviews
Rating 6 - Okay. 214 out of 1001 reviews
Rating 4 - Poor. 95 out of 1001 reviews
Rating 2 - Terrible. 90 out of 1001 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Antonio

Disliked: Property conditions & facilities
No remote in our room for tv didn't work and had no spares at reception. Balcony door very stiff and door had cob webs. Apart from that ok.
Stayed 1 night in May 2025

10/10 Excellent

Sparkle

Liked: Cleanliness, staff & service, property conditions & facilities
Penthouse room was stunning
Stayed 1 night in Feb 2025

6/10 Okay

Tim

Disliked: Staff & service, room comfort

Nice location

The heating had been turned off and so the whole hotel was cold. Tried to get some dinner but they had stopped serving so we were sent to Wetherspoons. Hotel bar closed too early even when there was a lot of residents in it.
Stayed 3 nights in Apr 2025

8/10 Good

Janet

Stayed 1 night in Feb 2025

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service
Great location overlooking the sea
Stayed 2 nights in Apr 2025

8/10 Good

Yako

Travelled with family and small children
Liked: Staff & service, amenities
1.My Son has a spectrum, meaning that he is very specific with what He eats. I normally carry food from home where ever I go. When I approached Staff to ask if I could use Microwave, they were more than helpful. The chef was incredible. That made our stay stress free. 2. The swimming pool was the only reason why I booked that hotel. My children likes to swim. To my suprise. The water was extremely cold. We could not swim at all that day. When I approached staff to explain my disappointment, they were able to call, whosoever to fix it. That meant we lost a day at swimming. The next day the water was warm enough to swim and we thoroughly enjoyed our swimming. I would like to thank the staff for their dedication to making sure that customers have an enjoyable time.
Stayed 3 nights in Apr 2025

6/10 Okay

Heather

Disliked: Property conditions & facilities, room comfort

The suncliff

We stayed from Friday to monday ,room was ok nice view ,but balcony was flooded as it had poor drainage The bed ,well i think it needed replacing as when you slept on the side nearest the window it felt like you were going to fall out it seemed to have collapsed It's in a nice location and staff were friendly i just think its desperately tired inside and out
Stayed 2 nights in Apr 2025

8/10 Good

Kennedy

Liked: Cleanliness, staff & service, property conditions & facilities
Location close to the beach was ideal. Facilities including swimming pool was good.
Stayed 2 nights in Apr 2025

10/10 Excellent

Hayley

Stayed 1 night in Apr 2025

8/10 Good

Robert

Liked: Amenities
Complimentary room upgrade which was nice. Toilet made a dripping noise after it was flushed. Shower not very powerful (or maybe I was doing something wrong?) Can’t go wrong with the Suncliff overall. Have been coming here for years and will continue to do so
Stayed 1 night in Apr 2025

6/10 Okay

Gareth

Stayed 3 nights in Mar 2025

6/10 Okay

Jacqui

Liked: Staff & service
Nice hotel for lovely sea views, staff very helpful and friendly, unfortunately mattress very uncomfortable, but room was great with a lovely shower
Stayed 3 nights in Mar 2025

8/10 Good

Stephen

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Kiera

Travelled with family
Liked: Cleanliness, staff & service
Food was tasty, staff was amazing and helpful, room was clean. Property could use some updating.
Stayed 2 nights in Mar 2025

8/10 Good

Sheril

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Lovely hotel clean and quite. Would definitely stay again
Stayed 2 nights in Feb 2025

10/10 Excellent

Hannah

Stayed 1 night in Mar 2025

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
It was a pleasant experience but a little bit unkempt
Stayed 2 nights in Feb 2025

6/10 Okay

Vince

Liked: Room comfort

Great Location, Not So Good Service

Hotels in need of a shake up...parking was good, reception on arrival was excellent, then it went a little downhill...ITV was showing live FA Cup match , couldn't watch it in the room as there were NO ITV channels available. We were on a DBB basis, went down for dinner at 20:00, only one other couple present...menus arrived, we asked if there was a wine list....you have to go up to the bar and sort that yourself...off I trot only to have to wait five minutes as the barman needed to go down to the kitchen with some bar orders...there were probably three waiting staff in the restaurant looking after two tables of two yet the lone barman was doing the leg work...the white zinfandel wasn't too bad but the experience soured the first sip. Sunday morning breakfast wasn't too bad; hot buffet with all the main ingredients for a full English available...the weather was great so we'd opted for a second night...Mondays breakfast was a lesser experience...we arrived 15 minutes ahead of the published end time and there was no buffet to be seen, and no mention when we arrived that there was a need to request and order the meal... hearing others complain we cottoned on and I got sorted BUT while we waited a beleaguered waiter was given words of encouragement by my partner, only for him to say he wasn't at his best, having needed two loo breaks already that morning...watching him serve another table without the aid of a serving tray, thumbs uppermost I was glad someone else delivered mine
Stayed 1 night in Mar 2025

2/10 Terrible

Angela

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

APPALLING! DO NOT BOOK HERE!!!

DO NOT BOOK HERE!!!!!! We’d travelled a long way and when we arrived, they said we weren’t booked in. We’d booked & paid in full with Hotels.com. The staff were extremely rude & simply couldn’t care less that we were tired and now had nowhere to stay. Turns out the hotel had double booked the rooms - even though they were STILL showing available on Hotels.com. The attitude of the hotel staff was appalling - just trying to get us out and not caring at all that it was late evening & we had nowhere to go.
Stayed 1 night in Feb 2025

6/10 Okay

Charlotte

Travelled with group
Liked: Cleanliness
Stayed 1 night in Mar 2025

6/10 Okay

Ian

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Stinky maze hotel.

The hotel was a maze.. poor sinage lead to being lost easily, first room smelt as sewage.
Stayed 1 night in Feb 2025

10/10 Excellent

Jhane kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Lovely staff

Staff were wonderful and lovely. Room was large but needed a little TLC. Beds really comfortable. Food very disappointing. However, I would definitely stay here again.
Stayed 1 night in Feb 2025

10/10 Excellent

DEBBIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to be able to access the swimming pool while waiting for my room to he ready.
Stayed 2 nights in Feb 2025