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"Did not enjoy my stay not value for money...... cant understand why it is 4 star rating Rooms need updating no aircon....plumbing out dated Overall ... " More

By a verified traveller on Sun 03 Sep 2017

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Hotel Description

The Cumberland Hotel - OCEANA COLLECTION places you in the center of Bournemouth, within just a 15-minute stroll of popular places like Bournemouth Beach and Bournemouth Pavillion Theatre. Highlights at this beachfront hotel include a restaurant, an outdoor swimming pool, and an indoor swimming pool.

All 108 rooms feature plasma TVs with digital channels, and you can enjoy free WiFi, coffee/tea makers, and hair dryers. 24-hour room service, phones, and free toiletries are also available.

A pampering day can include deep-tissue massages and hot stone massages along with facials, body treatments, and mani/pedis. The restaurant, Mirabelle, serves international cuisine and is open for breakfast and dinner. The hotel's own poolside bar and lounge bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the onsite pool loungers. 1970 square feet (183 square meters) of event facilities include a conference center, and other business amenities include a business center. Plus you'll find free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available on weekdays between 7:30 AM and 9:30 AM and on weekends between 8:00 AM and 10:00 AM. There's also the convenience of self parking.

Within a 20-minute walk of this 4-star Bournemouth City Centre hotel, attractions include Bournemouth International Centre and Bournemouth Lower Gardens.

Family Room, Connecting Rooms

Bed Count room.options.bedSize.BunkBed.Singular Maximum Occupancy 4 Max

Comfort Family Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Comfort Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Comfort Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Compact Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Family Room (Sleeps 3)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

The Cumberland Hotel - OCEANA COLLECTION ratings based on 3 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for The Cumberland Hotel - OCEANA COLLECTION

Everyone (2) Couples (1)
3 out of 5

Parking was a nightmare

Did not enjoy my stay not value for money...... cant understand why it is 4 star rating Rooms need updating no aircon....plumbing out dated Overall not satisfied would not recommend

Posted by , from Australia on 3 Sep. 2017

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1 out of 5

Noise

Our room was above the function room and there was a weeding on saturday night and the noise level was beyond belief . It was impossible to hear the television let alone sleep till it finished at 1 am. We have stayed at many hotels around the world , never experienced that level of noise as it was a live band , i dont know why they did not give us a room away from the noise as a lot of guests were staying at the hotel from the wedding , they could have had our room . The response from the front desk was to give us free earplugs , poor show

Posted by , from brisbane on 10 May 2016

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4 out of 5
Pros: Restaurant and bar areas
Cons: Rooms are clean but need a refurb
Value: cheaper with other offers; Service: Professional, Friendly, Courteous; Cleanliness: Pleasant; wonderful location overlooking the bay

Posted by , from England on 1 Apr. 2013

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About the The Cumberland Hotel - OCEANA COLLECTION

Location 27 East Overcliff Drive, Bournemouth, England BH1 3AF

Property Features

The Cumberland Hotel - OCEANA COLLECTION offers its guests an indoor pool and an outdoor pool. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 1970 square feet (183 square meters) and includes a conference center. Spa services, a terrace, and multilingual staff are also featured at the business-friendly The Cumberland Hotel - OCEANA COLLECTION. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis. This Art Deco Bournemouth hotel is smoke free.

  • 1 building
  • 108 guestrooms or units
  • 4 levels
  • 1970 sq ft of conference space
  • 183 sq m of conference space
  • Built in 1937
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Bournemouth (BOH-Bournemouth Intl.) (9.9 km / 6.2 mi)
  • Train station: Bournemouth Station (1.8 km / 1.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Cumberland Hotel - OCEANA COLLECTION offers 108 accommodations with coffee/tea makers and hair dryers. Plasma televisions come with digital channels. Bathrooms include bathtubs or showers and complimentary toiletries. This Bournemouth hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (24 hours)
  • Plasma television
  • Digital channels
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM.

Mirabelle - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Bar Ventana Grand Cafe - This poolside brasserie specializes in British cuisine and serves brunch, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Massages on beach
  • Manicures and pedicures
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Thai massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Front desk staff will greet guests on arrival. This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for GBP 6.0 per night.

Pet Policy

  • Pets: GBP 20 per pet, per night, plus a deposit of GBP 50 per stay
  • Only dogs are allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast and through room service.

  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 14.95 for adults and GBP 7.95 for children (approximately)
  • Self parking fee: GBP 14.00 per night
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 20 per pet, per night
  • Late check-out fee: GBP 15.00 (subject to availability)
  • Crib (infant bed) fee: GBP 6.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cumberland Bournemouth
  • Cumberland Hotel Bournemouth
  • Cumberland Hotel OCEANA COLLECTION Bournemouth
  • Cumberland OCEANA COLLECTION Bournemouth
  • The Cumberland Hotel - OCEANA COLLECTION Hotel
  • The Cumberland Hotel - OCEANA COLLECTION Bournemouth
  • The Cumberland Hotel - OCEANA COLLECTION Hotel Bournemouth

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

National Rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.