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The Cumberland Hotel - OCEANA COLLECTION

4.0 star property
Beachfront, with outdoor pool

Photo gallery for The Cumberland Hotel - OCEANA COLLECTION

Exterior
Exterior
Bar (on property)
King Suite, Balcony and Ocean View
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Pet-friendly
  • Free Wi-Fi
The current price is AU$111
includes taxes & fees
22 Feb - 23 Feb

Explore the area

View map
27 East Overcliff Drive, Bournemouth, England, BH1 3AF
  • Place, Bournemouth Beach
    ‪4 min walk‬
  • Place, Bournemouth Pavillion Theatre
    ‪13 min walk‬
  • Place, Bournemouth International Centre
    ‪16 min walk‬
  • Airport, Southampton (SOU)
    ‪46 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

7.2 out of 10
Good
(10 reviews)

Highlights

Heating
Plasma TV
Fan
Private bathroom
Hairdryer
Champagne service
Electric kettle
Coffee/tea maker
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

Standard Single Room

  • Sleeps 1

View all photos for Compact Double Room

Compact Double Room

Compact Double Room

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Heating
Plasma TV
Fan
Private bathroom
Hairdryer
Champagne service
Electric kettle
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Crash Pad Single Room

Crash Pad Single Room

Crash Pad Single Room

Highlights

Heating
Plasma TV
Fan
Private bathroom
Hairdryer
Champagne service
Electric kettle
Coffee/tea maker
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double or Twin Room

Standard Double or Twin Room

Standard Double or Twin Room

7.8 out of 10
Good
(6 reviews)

Highlights

Heating
Plasma TV
Fan
Private bathroom
Hairdryer
Champagne service
Electric kettle
Coffee/tea maker
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Family Room for 3

Desk, iron/ironing board, free WiFi, bed sheets

Standard Family Room for 3

  • Sleeps 3

View all photos for Standard Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2

View all photos for Standard King or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard King or Twin Room

  • Sleeps 2

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

Highlights

Heating
Plasma TV
Fan
Private bathroom
Hairdryer
Champagne service
Electric kettle
Coffee/tea maker
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite with Sea View and Balcony

Desk, iron/ironing board, free WiFi, bed sheets

Suite with Sea View and Balcony

  • Sleeps 2

View all photos for Compact Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Compact Single Room

  • Sleeps 1

Ocean Front Family Room Of 4 With Balcony

  • Sleeps 2

Standard Family Room For 4

  • Sleeps 2

Ocean Front Family Room Of 5 With Balcony

  • Sleeps 3

View all photos for Superior Double Room with Ocean View and Balcony

Desk, iron/ironing board, free WiFi, bed sheets

Superior Double Room with Ocean View and Balcony

  • Sleeps 2

View all photos for Compact Double Room

Desk, iron/ironing board, free WiFi, bed sheets

Compact Double Room

  • Sleeps 2

View all photos for Ocean Front Family Room of 3 with Balcony

Desk, iron/ironing board, free WiFi, bed sheets

Ocean Front Family Room of 3 with Balcony

  • Sleeps 3

View all photos for Ocean Front Double Room with Balcony

Desk, iron/ironing board, free WiFi, bed sheets

Ocean Front Double Room with Balcony

  • Sleeps 2

About the area

Bournemouth

The Cumberland Hotel - OCEANA COLLECTION puts you in the heart of Bournemouth, within a 20-minute stroll of popular places like Bournemouth Beach and Bournemouth International Centre. Highlights at this beachfront hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with facials, body treatments and mani/pedis. The restaurant, Mirabelle, serves international cuisine and is open for breakfast and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site indoor swimming pool and pool loungers. 1970 square feet (183 square metres) of event facilities include 4 meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 7:30 AM and 9:30 AM and on weekends between 8:00 AM and 10:00 AM. There's also the convenience of self parking. .Within a 15-minute drive of this 4-property class Bournemouth City Centre hotel, attractions include New Forest National Park and Poole Harbour.

What's nearby

  • Bournemouth Beach - 4 min walk - 0.4 km
  • Bournemouth Pavillion Theatre - 13 min walk - 1.2 km
  • Bournemouth Lower Gardens - 13 min walk - 1.2 km
  • Bournemouth International Centre - 16 min walk - 1.4 km
  • Bournemouth Pier - 16 min walk - 1.4 km

Getting around

  • Bournemouth Station - 17 min walk
  • Bournemouth (BOH-Bournemouth Intl.) - 19 min drive

Restaurants

  • ‪Starbucks - ‬12 min walk
  • ‪Soulmade Café - ‬12 min walk
  • ‪Domino's Pizza - ‬11 min walk
  • ‪Caffe Dino - ‬9 min walk
  • ‪Korean Grill - ‬10 min walk

About this property

The Cumberland Hotel - OCEANA COLLECTION

Beachfront, with outdoor pool
The Cumberland Hotel - OCEANA COLLECTION offers its guests a full-service spa, an indoor pool, and an outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 4 meeting rooms. Event space at this hotel measures 1970 square feet (183 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the business-friendly The Cumberland Hotel - OCEANA COLLECTION. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Art Deco Bournemouth hotel is smoke free.

  • 1 building
  • 108 guestrooms or units
  • 4 levels
  • 1970 sq ft of conference space
  • 183 sq. m of conference space
  • Built in 1937
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
The Cumberland Hotel - OCEANA COLLECTION offers 108 accommodations with coffee/tea makers and a hairdryer. Plasma televisions come with digital channels. Bathrooms include baths or showers and complimentary toiletries.

This Bournemouth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages.

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The price is AU$110
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 12 per night)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 7:30 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 15.95 for adults and GBP 7.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Bar Ventana Grand Cafe
  • Mirabelle

Things to do

  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Children's dinnerware
  • High chair
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (1,970 square foot of space)

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sports massages
  • Thai massages

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1937
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 20.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from January 23 2026 to January 26 2026 (dates subject to change):
  • One of the swimming pools
  • Spa
The following facilities will be closed during January, February, March, April, December and November:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night, plus a deposit of GBP 50 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available for GBP 6.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 15.95 for adults and from GBP 7.95 for children
  • Self-parking fee: GBP 12.00 per night
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Crib (infant bed) fee: GBP 6.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Barclaycard, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Cumberland Bournemouth
Cumberland Hotel Bournemouth
Cumberland Hotel OCEANA COLLECTION Bournemouth
Cumberland OCEANA COLLECTION Bournemouth
The Cumberland Hotel - OCEANA COLLECTION Hotel
The Cumberland Hotel - OCEANA COLLECTION Bournemouth
The Cumberland Hotel - OCEANA COLLECTION Hotel Bournemouth

Frequently asked questions

What is the cancellation policy at The Cumberland Hotel - OCEANA COLLECTION?

The Cumberland Hotel - OCEANA COLLECTION offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Cumberland Hotel - OCEANA COLLECTION?

As of 2 Feb 2026, prices found for a 1-night stay for 2 adults at The Cumberland Hotel - OCEANA COLLECTION on 22 Feb 2026 start from AU$111.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Cumberland Hotel - OCEANA COLLECTION?

Yep, The Cumberland Hotel - OCEANA COLLECTION has a self car park for GBP 12.00 per night. A self car park is also available, for a fee. Onsite parking is limited.

Are there any beaches close to The Cumberland Hotel - OCEANA COLLECTION?

Yep, The Cumberland Hotel - OCEANA COLLECTION is a short 9-minute walk from Bournemouth Beach. Fun beach activities include body boarding, kayaking and sailing. You can also find boat tours.

Is there a spa on site at The Cumberland Hotel - OCEANA COLLECTION?

Yep, there is an onsite spa at The Cumberland Hotel - OCEANA COLLECTION. You'll enjoy heaps of services like facials and body treatments, as well as deep-tissue massages. The Spa will be unavailable from January 23 2026 to January 26 2026 (dates subject to change).

Does The Cumberland Hotel - OCEANA COLLECTION have a pool?

The Cumberland Hotel - OCEANA COLLECTION has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. One of the swimming pools will be unavailable from January 23 2026 to January 26 2026 (dates subject to change).

What luxury perks are available at The Cumberland Hotel - OCEANA COLLECTION?

The Cumberland Hotel - OCEANA COLLECTION features a full-service spa, an outdoor pool and an indoor pool.

Is The Cumberland Hotel - OCEANA COLLECTION family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as highchairs and children's dinnerware in the guestrooms, it's no surprise that The Cumberland Hotel - OCEANA COLLECTION is a hit with families.

Does The Cumberland Hotel - OCEANA COLLECTION serve breakfast?

Yep, buffet brekkie is offered on weekdays between 7:30 AM and 9:30 AM and weekends between 8:00 AM and 10:00 AM.

Is there a free airport shuttle available at The Cumberland Hotel - OCEANA COLLECTION?

No, The Cumberland Hotel - OCEANA COLLECTION does not offer an airport shuttle service.

Is there a bar or restaurant at The Cumberland Hotel - OCEANA COLLECTION?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Cumberland Hotel - OCEANA COLLECTION?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

The Cumberland Hotel - OCEANA COLLECTION Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 330 out of 1000 reviews
Rating 8 - Good. 358 out of 1000 reviews
Rating 6 - Okay. 169 out of 1000 reviews
Rating 4 - Poor. 87 out of 1000 reviews
Rating 2 - Terrible. 56 out of 1000 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

2/10 Terrible

faheem

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Old and tied hotel. Desperately in need od renovations,images online do not repesent current condition of the hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

Valerie

Stayed 1 night in Oct 2025

6/10 Okay

Angela

Liked: Cleanliness, staff & service
Disliked: Amenities
I booked the hotel for the indoor pool. Sadly the pool is in the hotel next door there were no signs to find it so I had to ask another guest who was also going to use it. It was raining and extremely windy so I wasn’t impressed at having to go outside to get to it. The pool is in a basement & There was a children swimming class being given the instructor was extremely LOUD & it eco to the extent it was uncomfortable The water was COLD and pool roped off so swimming wasn’t pleasant I only stayed in 10 minutes. The changing room didn’t have any bags for my wet swim suit so once the hotel took the towel off me what was I supposed to do my swim suit. My room has the metal extraction running up outside and it was noisy & the smells of food was too much as I couldn’t shut the window as the handle had been locked & no key in the room. The mattress sloped to one side from use of the one side so you find yourself rolling to that side, All 4 pillows were different on the bed. The stair carpet is stuck with tape trying to cover up holes from wear n tear on most floors and some holes not covered at all anyone in heels would need tobe carful. I was on the 3rd floor so saw quite a lot of this.
Stayed 1 night in Sep 2025

4/10 Poor

John

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
My windows were so old they wouldn’t shut and they had paint splashes on the outside. Couldn’t get the shower to work and it was impossible to sit on the toilet and close the door. Food at breakfast was adequate but Luke warm and the dinner menu was uninspiring. The steak night was excellent and staff were friendly and helpful
Stayed 2 nights in Sep 2025

6/10 Okay

David

Travelled with group
Liked: Amenities
Expect menus to change even a la carte in a 4 star hotel. Car park charge. Do you want guests to stay or not? Bar staff unattentive. Reception good. Bath trim coming away in room.
Stayed 2 nights in Sep 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid at all costs.

We really wanted to like this hotel but it is extremely tired and overpriced. A dried out chicken burger by the pool is almost £20, they even charge you £1 extra to put a slice of cheese in it. Hotel is advertised with an indoor pool, this is in the even more tired property next door and seems like it hasn’t been cleaned since the hotel opened. There is literally a black rim of dirt round the entire edge of the pool. It is just such a depressing place to stay and the prices of the rooms are actually laughable per night. The water pressure in the shower is not strong enough to wash your hair, the room also has no amenities whatsoever, At a push this is a 2 star lodge, certainly not a 4 star hotel. If you really must stay in Bournemouth which itself is equally as depressing, we highly recommend you stay somewhere else. We wouldn’t stay here again if you paid us to stay.
Stayed 2 nights in Jul 2025

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived around 5.30PM with a private wedding in full swing at the property - weddings are fine but this one erupted into a full scale fist fight in reception just as I arrived - my girlfriend was terrified and didn’t want to get out of the car. We pulled past reception and waited for the fight to end and when I went in to check in I asked what had happened and the staff just played dumb as if nothing had happened. It was loud in reception and some boisterous men were still there making loads of noise and all the staff were concerned about was taking more money from me. Very unimpressed and if I could have found a room elsewhere I would have - I even left early and only actually stayed one night despite having booked the room for 3 nights - not impressed at all - the reception staff did not care one bit
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Carole

Stayed 2 nights in Aug 2025

8/10 Good

Jacqueline

Travelled with partner
Food excelllent All staff friendly and helpful The hotel has let itself down by having very old beds that should be pensioned off our bed had springs making the bed lumpy and very uncomfortable I was told the hotel was full so could not be moved. The evening before we left I was told we could have had a mattress topper
Stayed 4 nights in Aug 2025

6/10 Okay

Julie

Travelled with family
Liked: Staff & service
The hotel could benefit from an update, rooms very tired and skme areas in need of a good clean
Stayed 2 nights in Aug 2025

6/10 Okay

Jasvinder

Stayed 1 night in Jul 2025

2/10 Terrible

Valentin

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
noisy and you cannot sleep properly
Stayed 1 night in Aug 2025

10/10 Excellent

matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family trip - wonderful friendly service

Wonderful Family Stay – Highly Recommend! We had a fantastic two-night family break at the Cumberland Hotel. We booked a family room with a king-size bed and bunk beds, and used Tesco Clubcard points which was a great bonus. We arrived just before check-in, easily found parking, and were warmly welcomed. Although our room wasn’t quite ready, we were invited to use the outdoor pool – a real treat on a sunny day! The pool was clean, well-staffed, and perfect for families. Huge thanks to Ali and Sophia, who looked after us for the whole trip with big smiles and great service. Our sea-view family room was spacious, spotless, and freshly decorated. The view from the balcony was stunning, and the in-room fridge was a brilliant touch for families. The bathroom was modern, though the shower pressure could be improved. Breakfast was another highlight. The buffet was hot, fresh, and constantly topped up. Franck, (age 82 was a gem) who served us, was an absolute star – even warming pancakes for our girls! The Friday night fireworks was amazing! A great bonus: guests can use facilities at other Oceana hotels. We enjoyed both outdoor pools and even used the indoor pool next door. Classic, friendly service like this is rare – every member of staff was lovely, a real credit to the team. We had a brilliant holiday and can’t wait to return!
Pool
View from 4th floor sea view family room
Friday night fireworks - best view!
Stayed 2 nights in Aug 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

2/10 Terrible

Kathleen

Stayed 2 nights in Jul 2025

2/10 Terrible

Kathleen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst hotel in the country and possibly world

A filthy, old hotel run by people who clearly show what they think of their customers by the experience they provide. Worst hotel experience of our lives. On arrival, we asked if we could get free parking, as we had booked several expensive rooms for two nights. The reception manager, extremely unpleasantly then greeted us and told us that her job is to make as much money as possible and as we booked our rooms several months ago, she thinks we did not pay enough and she could sell the rooms for double what we payed, so no free parking, £12 per night for us. Thanks. Everything is filthy, old and tired. Here is what you DONT GET - so be prepared. - No safe in the room - No water in the room - No fridge in the room - No soap in the shower - Water pressure too low to use the shower - One rusty iron and board PER FLOOR that spits out brown gunk - No MIRROR in the room, other than a tiny thing above the desk - A broken old hairdryer - Windows full of condensation and mould - Flat battered old pillows - Screaming, doors slamming and babies crying with a smell of weed throughout the night (ZERO SOUNDPROOFING) A once was something slightly special hotel many years ago before budget airlines took people to Spain milking its 70 year old reputation by providing a sub standard experience to its unsuspecting paying guests. Not a 2 star hotel let alone a 4 star. Reporting them to every authority, the owners should be ashamed of themselves.
Stayed 2 nights in Jul 2025

10/10 Excellent

Emma

Travelled with family
Great staff and swimming pools fun and lovely food room was clean and spacious
Stayed 1 night in Jul 2025

8/10 Good

Cheryl

Travelled with family
Very comfortable bed and pillows. Seating in main lounge too low for my mobility but other areas ideal. Seating in Ventana restaurant, too low again. For a four star establishment, bedroom furniture needs updating and lining in my bedroom curtains very badly ripped and needs replacing. Breakfast has superb choice and the one evening meal we had was really lovely. Great bar and choice of drinks. Good staff all round.
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Lesley

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Cumberland

I enjoyed every summer Bournemouth for sumer holiday. I usually stay in Cumberland Hotel. I enjoyed pools outside and inside pool + sauna company Hotel Sutcliffe for free. I really liked family and dog friendly Hotel.
Stayed 4 nights in Jul 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Amenities
Very relaxing overall.A bit taken back with the parking charges and the parking area very cramped
Stayed 7 nights in Jul 2025