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3.5 out of 5

"Handy to Frankfurt airport and small town for shops and restaurants. We used the town for errands and had a meal at one of several local restaurants, ... " More

By a verified traveller on Sat 10 Sep 2016

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Hotel Description

At Mercure Hotel Frankfurt Airport you'll be 4.5 km (2.8 mi) from Gateway Gardens and 2.5 km (1.6 mi) from Lufthansa Flight Training Center. Highlights at this hotel include a restaurant, an outdoor swimming pool, and an indoor swimming pool.

You can enjoy LCD TVs with satellite channels, and all 150 rooms feature free WiFi, free newspapers, and safes. Room service, hair dryers, and desks are also available.

The restaurant, New York, is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the fitness center and sauna. 3336 square feet (310 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas and laundry facilities. Each morning full breakfast is served between 6 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a 20-minute drive of this 3.5-star Kelsterbach hotel include Deutsche Bank Park and Jahrhunderthalle.

Mercure Hotel Frankfurt Airport ratings based on 8 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mercure Hotel Frankfurt Airport

Everyone (7) Other (1)
2 out of 5

Expensive hotel a long way from anywhere

Friendly staff BUT Poor location and basic for the price and lack of convenience.

Posted by on 23 Jun. 2017

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4 out of 5

Most things close by

Pros: Quiet unassuming hotel close to Frankfurt airport. Shuttle pick up service good. Very accommodating staff. Room comfortable.
Cons: Bathroom, while clean and tidy, starting to look tired
Location: Used as a stopover. Had meal in local restaurant, which was well worth the 5 minute walk
Handy to Frankfurt airport and small town for shops and restaurants. We used the town for errands and had a meal at one of several local restaurants, many of which had an Italian flavour. Staff were very helpful when we requested help. The room we were allocated was tidy (although found 1 hazelnut under chair which had not been vacuumed) and quiet. Easily able to go into Frankfurt city from hotel. Overall happy.

Posted by , from Palmerston North on 10 Sep. 2016

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5 out of 5

Stay in only not for shopping.

It's 15 to 20 minutes' ride from airport by hotel's shuttle service. From airport, have to transfer to metro/train/bahn to nearby shopping which is 2 stations away from Hauptwache. Good if not travelling any where else while waiting or resting for flight out. Overall, rested well in the room. The indoor pool is a plus point.

Posted by , from Singapore on 11 Jun. 2016

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3 out of 5

At the least the staff are helpful

Pros: The staff
Cons: The general appearance of the hotel, and the bathroom was in bad shape.
Location: A semi-industrial area a few kilometres from the airport
This hotel claims to be refurbished, but a new headboard and bedside table does not qualify as refurbished for me! The actual physical appearance of this hotel is disturbing. I wonder how much impressions could be improved just by washing the outside walls and repainting the corridors? But the bed was comfortable and the room essentially. The staff are very friendly and helpful.

Posted by on 5 Jun. 2016

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4 out of 5

Handy, tidy, helpful

Pros: Quiet
Cons: No
Location: No
Handy to Airport, and ideal for us to sleep into new time zone. Suited our needs.

Posted by on 30 May 2016

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4 out of 5

Comfortable stay

Free shuttle bus service from and to airport was great. Friendly hotel staff, happy to help with any requests. Hotel a bit dated but clean. Overall experience was good.

Posted by , from Melbourne on 2 Apr. 2016

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3 out of 5

Basic hotel for a near airport stay

The hotel is adequate for what it is. Make sure you use the hotel shuttle to the airport as local taxi drivers take the long route to rip you off and drive like lunatics.

Posted by on 25 Sep. 2015

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3 out of 5

Handy for airport

Pros: Clean and efficient.
Cons: Not too much
Location: Handy to Frankfurt airport, easy access to freeways. Good eateries within 15min drive from hotel and about 30min to centre of Frankfurt.
Good clean hotel with staff who speak very good English. Hotel dining was interesting. While diner was limited in choice, the breakfasts were excellent with variety and quantities far more than needed. All staff (hotel and front desk) were friendly and more than willing to assist with any problems. I would recommend the Hotel to a business traveler or anyone who is simply stopping over in Frankfurt for a few nights or for business, not a luxury or long term stay Hotel but a very good place to rest etc. While we were there I could not hear any noise from the airport, which isn't too far away, and its handy to local restaurants etc.

Posted by , from Washington D.C. on 10 Jul. 2015

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About the Mercure Hotel Frankfurt Airport

Location Am Weiher 20, Kelsterbach, HE 65451

Property Features

Mercure Hotel Frankfurt Airport offers its guests an indoor pool, an outdoor pool, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 3336 square feet (310 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Mercure Hotel Frankfurt Airport. An airport shuttle at scheduled times is available for a fee. For a fee, parking is available. This 3.5-star Kelsterbach hotel is smoke free.

  • 150 guestrooms or units
  • 4 levels
  • 3336 sq ft of conference space
  • 310 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Frankfurt (Main) Airport Regional Station (6.2 km / 3.9 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Hotel Frankfurt Airport offers 150 accommodations with safes and complimentary newspapers. LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Kelsterbach hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:30 AM.

New York - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 3:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 20.0 per night.

Pet Policy

  • Pets: EUR 12 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Food and water bowls are available

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a smoke detector in each accommodation.

  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Long-term renters welcome

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: EUR 22 for adults and EUR 11 for children (approximately)
  • Airport shuttle fee: EUR 3 per person (roundtrip)
  • Airport shuttle fee per child: EUR 3 (roundtrip)
  • Self parking fee: EUR 15 per day (in/out privileges)
  • Pet fee: EUR 12 per pet (varies based on length of stay)
  • Early check-in fee: EUR 25 (subject to availability)
  • Late check-out fee: EUR 25 (subject to availability)
  • Rollaway bed fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Frankfurt Airport Mercure Hotel
  • Mercure Frankfurt Airport
  • Mercure Hotel Frankfurt Airport
  • Mercure Hotel Kelsterbach
  • Mercure Frankfurt Kelsterbach
  • Mercure Hotel Frankfurt Airport Hotel
  • Mercure Hotel Frankfurt Airport Kelsterbach
  • Mercure Hotel Frankfurt Airport Hotel Kelsterbach

You should know

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.