10/10 Excellent
Regina
Travelled with partner
19 Mar 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was precisely what you'd expect from a luxury hotel—polished, professional, and personable. Upon checking in, I worked with Pascal, the guest relations representative. He was very encouraging and patient with my out-of-practice French pronunciation. His English was perfect, and his manners were impeccable. This was my first interaction with the staff and Quebec City; he and the location were very welcoming. My husband and I had a river-view room overlooking the boardwalk. The hotel offers different price points, and I would recommend the river-view accommodations for the money. It enhanced the enjoyment of our visit. We went in March and dressed for the cold and were able to get out and about to enjoy tobogganing, nearby ice skating, shopping, and, of course, dining. The further away from the hotel, the more reasonable the dining prices. The ferry across the St. Lawrence to the charming town of Levis is not to be missed. Guests with us enjoyed the hotel bar, which is known for its ambiance and pricey drinks. We had lunch and breakfast at two of the hotel's restaurants, which did not disappoint. There is a tour of the hotel, which was adequate and offered by private vendors. Skip the tour and explore on your own.
We enjoyed a fabulous massage at the spa. We skipped the pool area, which seemed overrun with loud kids around the clock. Book a session at the nearby Strom Nordic Spa if you have time. We stayed four nights and highly recommend the hotel.
Regina
Stayed 4 nights in Mar 2025