4/10 Poor
Graham
17 Feb 2026
Liked: Staff & service
Disliked: Amenities
Room type booked wasnt available upon arrival. Was offered an accessible room but no balcony. Then was offered a two queen bed room ocean view no balcony but accessible. Finally she found something King Bed as requested Balcony Ocean view...not accessible but a large room. Then we had to wait over three hours to access it.
We booked this property because it said that there was an accessible chair lift for the pool. One of us is confined to a wheelchair. We asked twice to access it. First time told that it wasn't working. Then they changed the story to it works but the guy in charge is too busy to install the battery etc. Mo said matbe tomorrow...tomorrow is today and we are checking out.
No phone in room Had to use cell to call front desk. No room service. Ice only onthe lobby floor. Says only for tenants as it is also a condo rental.
The balcony we got was dirty not cleaned at all. We asked a young chap to do it and he did.
Chair hogs abundant at pool early in morning no where to sit both days. Their pub says access to lounge chairs umbrellas beach towels but they do not tell you that it costs 15$ for chair and umbrella each and 7$ for towels plus a deposit of 5$ each. We abstained.
Patio area is for food and beverage service only. If you sit there you must buy. Basically the entire place is a cash grab.
Would we stay there again no. Would we recommend it no unless we don't like that person.
Graham
Stayed 2 nights in Feb 2026
