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DoubleTree by Hilton Sunrise - Sawgrass Mills

4.0 star property
Hotel with free parking, 10-minute walk to Sawgrass Mills

Photo gallery for DoubleTree by Hilton Sunrise - Sawgrass Mills

Exterior
Reception
Ballroom
Bar (on property)
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Bar
The current price is AU$239
includes taxes & fees
7 Dec - 8 Dec

Explore the area

View map
13400 West Sunrise Boulevard, Sunrise, FL, 33323
  • Place, VF Outlet
    ‪4 min walk‬
  • Place, Sawgrass Mills
    ‪6 min walk‬
  • Place, Amerant Bank Arena
    ‪20 min walk‬
  • Airport, Fort Lauderdale, FL (FLL-Fort Lauderdale - Hollywood Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

7.8 out of 10
Good
(8 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Premium bedding
Separate bedroom
  • 44 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(283 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(6 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Premium bedding
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(48 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Premium bedding
Separate bedroom
  • 65 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Premium bedding
  • 100 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Accessible, Non Smoking

7.6 out of 10
Good
(5 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Premium bedding
Separate bedroom
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Premium bedding
Separate bedroom
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for King One Bedroom Suite Mobility/Hearing Accessible Tub

Premium bedding, in-room safe, desk, laptop workspace

King One Bedroom Suite Mobility/Hearing Accessible Tub

  • Sleeps 4

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(45 reviews)

Highlights

Air conditioning
Connecting rooms available
Mini-fridge
LED TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

King Room

  • Sleeps 2

One-Bedroom King Suite

  • Sleeps 2

View all photos for Two Double Room

Premium bedding, in-room safe, desk, laptop workspace

Two Double Room

  • Sleeps 4

View all photos for King Mobility/Hearing Accessible Roll in Shower

Premium bedding, in-room safe, desk, laptop workspace

King Mobility/Hearing Accessible Roll in Shower

  • Sleeps 2

View all photos for King Mobility/Hearing Accessible Tub

Premium bedding, in-room safe, desk, laptop workspace

King Mobility/Hearing Accessible Tub

  • Sleeps 2

View all photos for Two Room King Suite with Whirlpool

Living area

Two Room King Suite with Whirlpool

  • Sleeps 2

View all photos for Presidential King Suite

Premium bedding, in-room safe, desk, laptop workspace

Presidential King Suite

  • Sleeps 2

View all photos for King Junior Suite Mobility/Hearing Accessible Tub

Premium bedding, in-room safe, desk, laptop workspace

King Junior Suite Mobility/Hearing Accessible Tub

  • Sleeps 4

View all photos for Two Room King Suite with Sofa Bed

Premium bedding, in-room safe, desk, laptop workspace

Two Room King Suite with Sofa Bed

  • Sleeps 2

View all photos for Two Room King Deluxe Suite with Sofa Bed

Premium bedding, in-room safe, desk, laptop workspace

Two Room King Deluxe Suite with Sofa Bed

  • Sleeps 4

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About the area

Sunrise

At DoubleTree by Hilton Sunrise - Sawgrass Mills, you'll be 0.8 km (0.5 mi) from Sawgrass Mills and 9.9 km (6.2 mi) from Westfield Broward Mall. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LED TVs. .The restaurant, Peytons Place, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the outdoor swimming pool, 24-hour gym and pool loungers. 8000 square feet (743 square metres) of event facilities include 9 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 7:00 AM and 11 AM. There's also the convenience of free self parking. .Sights within a 10-minute drive of this 4-property class Sunrise hotel include Cleveland Clinic Florida and Weston Town Center.

What's nearby

  • VF Outlet - 4 min walk - 0.4 km
  • Sawgrass Mills - 6 min walk - 0.6 km
  • Regal Sawgrass - 15 min walk - 1.3 km
  • Amerant Bank Arena - 20 min walk - 1.7 km
  • Sawgrass International Corporate Park - 3 min drive - 2.7 km

Getting around

  • Fort Lauderdale Airport Station - 18 min drive
  • Hollywood International Airport (FLL) - 22 min drive

Restaurants

  • ‪Chick-fil-A - ‬9 min walk
  • ‪Chipotle Mexican Grill - ‬14 min walk
  • ‪McDonald's - ‬11 min walk
  • ‪Starbucks - ‬11 min walk
  • ‪Wendy's - ‬7 min walk

About this property

DoubleTree by Hilton Sunrise - Sawgrass Mills

Hotel with free parking, 10-minute walk to Sawgrass Mills
DoubleTree by Hilton Sunrise - Sawgrass Mills offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 8000 square feet (743 square metres) and includes conference space. The business-friendly DoubleTree by Hilton Sunrise - Sawgrass Mills also features multilingual staff, dry cleaning/laundry services, and a corner/local shop. Free self parking is available.

This 4-star Sunrise hotel is smoke free.

  • 252 guestrooms or units
  • 10 levels
  • 8000 sq ft of conference space
  • 743 sq. m of conference space
  • Built in 2001
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Computer for guest use
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
DoubleTree by Hilton Sunrise - Sawgrass Mills offers 252 accommodations with laptop-compatible safes and a safe. Beds feature premium bedding. 55-inch LED televisions come with premium satellite channels and Netflix. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Sunrise hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and change of bedsheets can be requested.

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AC Hotel Fort Lauderdale Sawgrass Mills / Sunrise
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The price is AU$328
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14 Dec - 15 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11 AM for a fee: USD 22 for adults and USD 10.95 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Peytons Place

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 8,000 square feet of conference space
  • 9 meeting rooms
  • Computer station

Outdoors

  • In a nature reserve
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2001
  • Double-glazed windows
  • Smoke-free property
  • Vegan dining options

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LED TV with premium cable/satellite channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22.00 for adults and from USD 10.95 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, Carte Blanche, debit cards and cash.
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Sunrise Sawgrass Mills
DoubleTree Hotel Sawgrass
DoubleTree Sawgrass
DoubleTree Sawgrass Hotel
Hilton DoubleTree Sawgrass
Hilton Sawgrass
Hotel DoubleTree Sawgrass
Sawgrass DoubleTree
Sawgrass Hilton
Sawgrass Hotel
DoubleTree Hilton Hotel Sawgrass Mills
DoubleTree Hilton Sunrise Sawgrass Mills
DoubleTree Hilton Sawgrass Mills
DoubleTree by Hilton Sunrise Sawgrass Mills
DoubleTree by Hilton Hotel Sunrise Sawgrass Mills
DoubleTree by Hilton Sunrise - Sawgrass Mills Hotel

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Sunrise - Sawgrass Mills?

DoubleTree by Hilton Sunrise - Sawgrass Mills offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Sunrise - Sawgrass Mills?

As of 30 Nov 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Sunrise - Sawgrass Mills on 7 Dec 2025 start from AU$239.07, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Sunrise - Sawgrass Mills?

Yep, DoubleTree by Hilton Sunrise - Sawgrass Mills has a free self car park.

Does DoubleTree by Hilton Sunrise - Sawgrass Mills have a pool?

DoubleTree by Hilton Sunrise - Sawgrass Mills has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 6:00 AM to 10:00 PM.

What makes DoubleTree by Hilton Sunrise - Sawgrass Mills a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at DoubleTree by Hilton Sunrise - Sawgrass Mills.

Does DoubleTree by Hilton Sunrise - Sawgrass Mills serve breakfast?

Sure does, buffet breakfast is served daily from 7:00 AM to 11 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Sunrise - Sawgrass Mills?

No, DoubleTree by Hilton Sunrise - Sawgrass Mills does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Sunrise - Sawgrass Mills?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at DoubleTree by Hilton Sunrise - Sawgrass Mills?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at DoubleTree by Hilton Sunrise - Sawgrass Mills?

No, only service animals are allowed.

DoubleTree by Hilton Sunrise - Sawgrass Mills Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1186 out of 2048 reviews
Rating 8 - Good. 506 out of 2048 reviews
Rating 6 - Okay. 195 out of 2048 reviews
Rating 4 - Poor. 68 out of 2048 reviews
Rating 2 - Terrible. 93 out of 2048 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and safe

Stayed 1 night in Aug 2025

10/10 Excellent

Chaluk

Liked: Cleanliness, staff & service, property conditions & facilities
Accessibility to the mall and the friendly staff
Stayed 2 nights in Aug 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, close to shopping
Stayed 5 nights in Aug 2025

8/10 Good

Natasha Yacinta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its business-friendly.
Stayed 4 nights in Jul 2025

2/10 Terrible

Wendy

Disliked: Cleanliness, property conditions & facilities
Rooms were very dusty and dirty affecting my family’s health and well being.
Stayed 6 nights in Aug 2025

10/10 Excellent

olivia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Awesome stayed
Stayed 1 night in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Aug 2025

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The WHO Concert hotel experience

When we checked in I was told that I had reserved two rooms. And that I needed to contact Hotels.com to get this resolved. I did contact Hotels.com and they in turn contacted our hotel to see if they would waive the fee, and they did. Sometime in the middle of the night our room had a very strong smell. It smelled like someone was smoking pot. But that morning the smell was still there. So I contacted the front desk and also spoke to someone from housekeeping on our floor. When we returned from going out the room smelled better but no one had made come in to make the beds and cleanup a bit. So, I did have to contact the front desk again about that issue. When housekeeping came she looked and acted upset that she was having to make up our room. Aside from that experience we would stay again because of its proximity to the arena, and the bartender Wilson! He was fabulous.
Stayed 2 nights in Aug 2025

10/10 Excellent

Megan

Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was nice and the service was good. We had only two issues - one was the offering of TV stations. They didn’t have access to NBC which was carrying sports programming i wanted to see, as well as other common sports channels. Also, the smoking area is near the main entrance to the hotel, which was unpleasant at times.
Stayed 2 nights in Aug 2025

10/10 Excellent

jennifer

Travelled with family
Liked: Amenities
Staff were friendly n great location for shopping!
Stayed 2 nights in Aug 2025

6/10 Okay

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
The location of this hotel was awesome. The pillows were some of the best. I've ever slept on the bit was average. However, we were in Room 619, and all we heard all night long. Was the elevator going up-and-down? We had to turn the air conditioning to 68, so it would run all night To drown out the noise of the elevator. We did not contact the front desks because we were exhausted and needed to sleep.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Jason

Liked: Cleanliness
It’s a home away from home.
Stayed 6 nights in Aug 2025

10/10 Excellent

Edwin, Tamarac

Stayed 1 night in Aug 2025

2/10 Terrible

Ashley

Stayed 3 nights in Aug 2025

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall experience.
Stayed 1 night in Aug 2025

10/10 Excellent

Roberto

Stayed 3 nights in Aug 2025

6/10 Okay

Carlos

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is kind of old. My room had a "funny" smeel that never went away.
Stayed 4 nights in Aug 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Alberto

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff and the cleaning service did not have the commitment to help the guest . I had to move from the initial room because the toilet was clog and the rooms smells like a Cigar club. My wife left a silk pijama behind the bathroom door and when we ask for it they said that was not there , which we are 100 % sure. Good su venir for the maids. I left a shopping bag with a pair of Nike shoes while I was paying for snacks in front of the lobby desk and disappear . Nobody seems smithing ……..??? I stayed before in this Hotel and right now is less than 75% good as it was in 2023.
Stayed 8 nights in Aug 2025

6/10 Okay

Mary

Unimpressed and Not Returning

Unremarkable. Why bother to offer texting as a means of quick communication, when staffers are useless? Upon check-in on Friday, we asked for a late check-out on Sunday and were told to check back the day BEFORE check-out. On Saturday (as instructed), I sent a text requesting late check-out. Jessica told me to AGAIN check back, but this time, on the DAY of check-out. I told her I’d done as instructed, and perhaps all hotel employees need better training to ensure guests receive correct information since the right hand doesn’t know what the left is doing. She again replied and said she’d check to see if we could get a late check-out. BUT SHE NEVER GOT BACK WITH ME. Again, I sent a text (on SAT), and John noted we’d have a late check-out. HOW MANY TIMES MUST A GUEST MAKE THE SAME REQUEST? Jessica dropped the ball and her rude unprofessionalism has ensured we will never stay here again. Honestly, I could’ve overlooked the dirty carpet in our room that left my white socks FILTHY. I could’ve even let go the fact that one of the nightstands looked like it hadn’t been dusted at ALL. And it wasn’t the end of the world that the shower doesn’t get truly HOT. But the lousy service, coupled with being ignored by Jessica, was inexcusable. As owners of a business since 1988, we VALUE our customers and consider them the foundation of our success. When our customers have a need, THEY are our first priority. Seems like this hotel sees customers as a bother. Color me UNIMPRESSED.
Stayed 2 nights in Aug 2025

6/10 Okay

Jenny

Disliked: Staff & service
We arrive a little after 4pm and we were told our room was not ready. We waited in the lobby and around 4:50 were told we could go to our room and it reeked of marijua. We took our bags back down stairs and asked for a different room. I will say they quickly accommodated us. I ordered room service and was told 35 minutes, but it took just over an hour and the burger was good but the steak on my salad was not edible it was full of chewy old rubber. The gentleman who brought our food was very nice and apologetic.
Stayed 1 night in Aug 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Clean and Comfy, So Happy!!

Stayed 1 night in Aug 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025