Pier House Resort & Spa

4.0 star property
On private beach with outdoor pool, near Waterfront Playhouse

Photo gallery for Pier House Resort & Spa

Balcony
Suite (Dockside) | Living room
Private beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers
In-room safe, individually decorated, individually furnished, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar

Explore the area

View map
1 Duval St, Key West, FL, 33040
  • Place, Mallory Square
    ‪1 min walk‬
  • Place, Ernest Hemingway Home and Museum
    ‪15 min walk‬
  • Place, Fort Zachary Taylor Historic State Park
    ‪4 min drive‬
  • Airport, Key West, FL (EYW-Key West Intl.)
    ‪10 min drive‬

Room options

Junior Suite (Spa)

9.2 out of 10
Wonderful
(37 reviews)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Oceanfront

9.2 out of 10
Wonderful
(20 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 28 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Oceanfront

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 28 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Traditional Room, 1 King Bed

7.8 out of 10
Good
(32 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Traditional Room, 2 Queen Beds (detele)

8.6 out of 10
Excellent
(36 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Lanai)

8.0 out of 10
Very good
(21 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (Lanai)

9.0 out of 10
Wonderful
(39 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Lanai

8.0 out of 10
Very good
(2 reviews)

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Lanai

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Oceanfront

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds (RI Shower)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 111 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 2 King Beds

Traditional Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Accessible (Spa)

8.4 out of 10
Very good
(5 reviews)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 2
  • 1 Double Sofa Bed and 1 King Bed

Suite, 1 Bedroom (2 Queens)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom (1 King)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Junior Suite (Pure Wellness Spa)

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

Suite, Multiple Beds, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 111 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 2 King Beds

Deluxe Suite, Oceanfront

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite (Dockside)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Luxury Suite, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite (Beach Dockside)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • Sleeps 1
  • 1 King Bed

Suite (Hemingway)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • Sleeps 1
  • 1 King Bed

Suite, 1 Bedroom (Spa One Bedroom)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • Sleeps 1
  • 1 King Bed

Suite (Sunset Dockside)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • Sleeps 1
  • 1 King Bed

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About the area

Key West

Pier House Resort & Spa puts you in the heart of Key West, within steps of Waterfront Playhouse and Mallory Square. Highlights at this beachfront resort include 2 bars/lounges, a full-service spa and a private beach. .A day of pampering at The Spa at Pier House can include deep-tissue massages, hot stone massages and body wraps along with thalassotherapy and mani/pedis. Chart Room Bar serves American cuisine and is open for lunch. Beach Bar is the resort's own bar, serving drinks along with lunch and dinner. Enjoy the outdoor swimming pool, gym, Hot tub and pool loungers. 2605 square feet (242 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find a snack bar/deli, concierge services and a 24-hour front desk. Full breakfast is available daily between 8:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a short walk of this 4-property class Key West Historic District resort include Key West Shipwreck Museum and Museum of Art & History at the Custom House.

What's nearby

  • Duval Street - 1 min walk - 0.0 km
  • Mallory Square - 1 min walk - 0.2 km
  • Key West Aquarium - 2 min walk - 0.2 km
  • Ernest Hemingway Home and Museum - 15 min walk - 1.3 km
  • Fort Zachary Taylor Historic State Park - 4 min drive - 1.7 km

Getting around

  • Key West, FL (EYW-Key West Intl.) - 14 min drive

Restaurants

  • ‪Hog's Breath Saloon - ‬2 min walk
  • ‪Bagatelle - ‬1 min walk
  • ‪El Meson de Pepe Restaurant & Bar - ‬1 min walk
  • ‪Lagerheads Beach Bar - ‬5 min walk
  • ‪Two Friends Patio Restaurant - ‬2 min walk

About this property

Pier House Resort & Spa

On private beach with outdoor pool, near Waterfront Playhouse
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Pier House Resort & Spa such as an outdoor pool and a health club.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. This beach resort also offers a hot tub, a garden and a terrace. For a fee, parking is available.

This 4-star Key West resort is smoke free.

  • 142 guestrooms or units
  • 5 levels
  • 5 buildings
  • 2 bars or lounges
  • Conference rooms
  • 2605 sq ft of conference space
  • 242 sq. m of conference space
  • Built in 1968
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Dining venue
Pier House Resort & Spa offers 142 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the resort's full-service spa, The Spa at Pier House. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including thalassotherapy. The spa is open daily.

Similar properties

Property amenities

Parking and transport

  • Uncovered parking on site (USD 40 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 11:30 AM for a fee: USD 8 to 18 per person
  • 2 bars/lounges
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beach Bar
  • Chart Room Bar
  • One Duval

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room cot
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,605 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Low-height counter and sink (81 centimetre high)
  • Low-height door lock
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (81 centimetre wide)

More

  • 5 buildings
  • 5 floors
  • Banquet hall
  • Built in 1968
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 20 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 65.25 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach towels
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 8 to 18 per person
  • Uncovered self-parking fee: USD 40 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

House Pier
Pier House
Pier House Key West
Pier House Resort
Pier House Resort Key West
Pier Resort
Resort Pier
Pier Hotel Key West
Pier House Hotel Key West
Pier House Key West Florida
Pier Key West
Pier House Resort Spa
Pier Hotel Key West
Pier Key West
Pier House Key West Florida
Pier House Resort & Spa Resort
Pier House Resort & Spa Key West
Pier House Resort & Spa Resort Key West

Frequently asked questions

What is the cancellation policy at Pier House Resort & Spa?

Pier House Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Pier House Resort & Spa?

Yep, Pier House Resort & Spa has an uncovered self car park for USD 40 per day.

Are there any beaches close to Pier House Resort & Spa?

Yep, Pier House Resort & Spa is a short 3-minute walk from Florida Keys Beaches. Fun beach activities include jet skiing, scuba diving and waterskiing.

Is there a spa on site at Pier House Resort & Spa?

Yep, The Spa at Pier House is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Pier House Resort & Spa have a pool?

Yep, and guests love it! Pier House Resort & Spa has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Pier House Resort & Spa?

Pier House Resort & Spa features a private beach, a full-service spa and a health club.

What makes Pier House Resort & Spa a romantic place to stay?

1 hot tub and beachfront dining, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Pier House Resort & Spa.

Is Pier House Resort & Spa family-friendly?

You bet! With amenities such as a private beach and a deli, as well as free infant beds in the guestrooms, it's no surprise that Pier House Resort & Spa is a hit with families.

Does Pier House Resort & Spa serve breakfast?

You bet, full breakfast is on offer daily from 8:00 AM to 11:30 AM.

Is there a free airport shuttle available at Pier House Resort & Spa?

No, Pier House Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Pier House Resort & Spa?

Yep, they've got a beach bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Pier House Resort & Spa?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Pier House Resort & Spa?

Dogs are welcome at Pier House Resort & Spa, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 9 kg per pet.

Pier House Resort & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 701 out of 1008 reviews
Rating 8 - Good. 173 out of 1008 reviews
Rating 6 - Okay. 74 out of 1008 reviews
Rating 4 - Poor. 41 out of 1008 reviews
Rating 2 - Terrible. 19 out of 1008 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nelson

Stayed 5 nights in Jul 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing and the restaurant was very convenient and served really good food. Overall great hotel experience. I will definitely come back and stay there.
Stayed 1 night in Jul 2025

4/10 Poor

Susan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property is not a Luxury resort. Dated with worn out, beat up furniture,old beach towels under our porch. Old sofa in lobby. Nice people but we left after checking in and went to Casa Marina which is truly a Luxury Resort.
Stayed 2 nights in Jul 2025

8/10 Good

Rick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. Would consider returning there, but would definitely rent the Doc side suites for the sunsets.
Stayed 2 nights in Jul 2025

10/10 Excellent

Alexy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday getaway gone wrong

I will never stay here again. We checked in, got unpacked and then a large cockroach went across our room. We tried to get it and couldnt. Called down to the front desk and they moved us rooms. Inside the main building, the new room was much smaller. Bathroom on our crusise ship was larger than this one. The room was old and run down. Bathroom shower leaked constantly. We checked out the next day and moved hotels. Just when we though that was over days later I see they are still charging us resort and room fees. Had to go back and tell them we checked out and to stop charging us. Will not ever recommend this hotel. We paid alot and didnt get any of it back.
Stayed 5 nights in Jul 2025

4/10 Poor

Juan Antonio

Travelled with family
Liked: Staff & service
We could not sleep due to the noise from the smoke detector and the air conditioning unit. We reported it, but nothing was not done until we reported it again in the morning. It was deceptively offered as an upgrade. That is ridiculous for the amount you charge. Please, get real! We are not planning to stay at Pier House again.
Stayed 2 nights in Jul 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Ailin

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and very convenient to Duval and many restaurants and attractions. Great for families and couples. Sandy, large private beach and great sized pool. Food was excellent but overpriced. Highly recommend and will return again!
Stayed 3 nights in Jul 2025

10/10 Excellent

helen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service,,room was beautiful and the view was a dream,,, the beach is perfect,, we all 3 enjoyed it so much,, it was a beautiful experience
Stayed 2 nights in Jul 2025

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this property! We have stayed at multiple properties in Key West and the amenities at this one are amazing. Especially, the private beach!
Stayed 4 nights in Jul 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing. Great location, great staff, beautiful property.
Stayed 2 nights in Jul 2025

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

Decent stay, lovely location, but wouldn't go back

This is our 3rd time in Key West. There are better options for the $$$. We paid $500 for oceanfront room. Our view was amazing; sunset view was a huge bonus - we loved that part. Also, the hotel location was excellent, pool was nice and private beach area was great, except for the seaweed. Our bed was very comfortable, and the fridge kept things perfectly cool, so we were pleased with that. The room was clean, but some items made it feel old, kind of dumpy and not well maintained. The air conditioning unit was old and looked moldy/dirty (forgot to take that pic). The elevator in our building had very strong mildew/mold smell and very small. It didnt work the last day we were there, but we never used it anyway. The shower had a rainfall shower head, but no handheld attachment for stronger pressure. This is not ideal if you have thick long hair. The frosted bathroom door was dirty, the lamps were rusty/dirty, and the back of toilet was not clean. The sink cabinet looked beat up; if they were going for shabby chic, they missed the mark. TV channels that were not HD had a terrible picture, they do not have streaming service available so that was disappointing. The staff were cordial and provided good service, but no one was overly friendly or welcoming.
Stayed 4 nights in Jul 2025

10/10 Excellent

Joseph M

Liked: Cleanliness, staff & service, property conditions & facilities
Jocko was the best Beach, pool side server. He was pleasant and entertaining, as well as extremely friendly.
Stayed 3 nights in Apr 2025

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views were amazing! Walkable to everything and Fury rental stations right outside if you want a golf cart or scooter. Drinks were great at the bar. Private beach was perfect!
Stayed 3 nights in Jul 2025

10/10 Excellent

Charlie Or Arienne

Stayed 4 nights in Jul 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Martin, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Maria Margarita, WINTER PARK

Stayed 2 nights in Jul 2025

10/10 Excellent

Valerie

Stayed 2 nights in Jul 2025

10/10 Excellent

Bobbie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excel ok ent we loved our room and we were well taken care of.
Stayed 4 nights in Jul 2025

10/10 Excellent

Eric, Mora

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pier House is above par for sure. We have stayed at other surrounding resorts and Pier House is by far the classiest, cleanest, most included for the price and most comfortable! We have stayed here 3yrs in a row and it's our home away from home for sure!
Stayed 5 nights in Jul 2025