Pier House Resort & Spa

4.0 star property
On private beach with outdoor pool, near Waterfront Playhouse
VIP Access

Photo gallery for Pier House Resort & Spa

Balcony
In-room safe, individually decorated, individually furnished, desk
Suite (Dockside) | Living room
Outdoor pool, pool umbrellas, pool loungers
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Spa
  • Bar
  • Room service
The current price is AU$1,797
includes taxes & fees
12 Sept - 13 Sept

Explore the area

View map
1 Duval St, Key West, FL, 33040
  • Mallory Square
    ‪1 min walk‬
  • Ernest Hemingway Home and Museum
    ‪15 min walk‬
  • Fort Zachary Taylor Historic State Park
    ‪4 min drive‬
  • Key West, FL (EYW-Key West Intl.)
    ‪10 min drive‬

Room options

Room, 2 Queen Beds (Lanai)

9.2 out of 10
Wonderful
(37 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Roll-in Shower, Lanai

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite (Beach Dockside)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • Sleeps 1
  • 1 King Bed

Room, 1 King Bed, Roll-in Shower, Oceanfront

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Lanai)

8.0 out of 10
Very good
(21 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Roll-in Shower, Lanai

8.0 out of 10
Very good
(2 reviews)

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Roll-in Shower (Spa)

8.4 out of 10
Very good
(5 reviews)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 2
  • 1 Double Sofa Bed and 1 King Bed

Suite, Multiple Beds (RI Shower)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 111 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 2 King Beds

Traditional Room, 1 King Bed, Roll-in Shower

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Oceanfront

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 28 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Traditional Room, 1 King Bed

7.8 out of 10
Good
(31 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

Suite (Sunset Dockside)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • Sleeps 1
  • 1 King Bed

Junior Suite (Spa)

9.2 out of 10
Wonderful
(37 reviews)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom (Spa One Bedroom)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • Sleeps 1
  • 1 King Bed

Room, 1 King Bed, Oceanfront

9.2 out of 10
Wonderful
(19 reviews)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 28 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite (Hemingway)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • Sleeps 1
  • 1 King Bed

Traditional Room, 2 Queen Beds (detele)

8.6 out of 10
Excellent
(36 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Suite, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Suite (Dockside)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Luxury Suite, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom (2 Queens)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom (1 King)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, Multiple Beds, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 111 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 6
  • 2 King Beds

Junior Suite (Pure Wellness Spa)

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

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About the area

Key West

Pier House Resort & Spa puts you in the heart of Key West, within steps of Waterfront Playhouse and Mallory Square. Highlights at this beachfront resort include 2 bars/lounges, a full-service spa and a private beach. .A day of pampering at The Spa at Pier House can include deep-tissue massages, hot stone massages and body wraps along with thalassotherapy and mani/pedis. Chart Room Bar serves American cuisine and is open for lunch. Beach Bar is the resort's own bar, serving drinks along with lunch and dinner. Enjoy the outdoor swimming pool, gym, Hot tub and pool loungers. 2605 square feet (242 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find a snack bar/deli, concierge services and a 24-hour front desk. Full breakfast is available daily between 8:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a short walk of this 4-property class Key West Historic District resort include Key West Shipwreck Museum and Museum of Art & History at the Custom House.

What's nearby

  • Duval Street - 1 min walk - 0.0 km
  • Mallory Square - 1 min walk - 0.2 km
  • Key West Aquarium - 2 min walk - 0.2 km
  • Ernest Hemingway Home and Museum - 15 min walk - 1.3 km
  • Fort Zachary Taylor Historic State Park - 4 min drive - 1.7 km

Getting around

  • Key West, FL (EYW-Key West Intl.) - 14 min drive

Restaurants

  • ‪Hog's Breath Saloon - ‬2 min walk
  • ‪Rick's Bar - ‬3 min walk
  • ‪Captain Tony's Saloon - ‬3 min walk
  • ‪Bagatelle - ‬1 min walk
  • ‪Two Friends Patio Restaurant - ‬2 min walk

About this property

Pier House Resort & Spa

On private beach with outdoor pool, near Waterfront Playhouse
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Pier House Resort & Spa such as an outdoor pool and a health club.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. This beach resort also offers a hot tub, a garden and a terrace. For a fee, parking is available.

This 4-star Key West resort is smoke free.

  • 142 guestrooms or units
  • 5 levels
  • 5 buildings
  • 2 bars or lounges
  • Conference rooms
  • 2605 sq ft of conference space
  • 242 sq. m of conference space
  • Built in 1968
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Dining venue
Pier House Resort & Spa offers 142 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the resort's full-service spa, The Spa at Pier House. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including thalassotherapy. The spa is open daily.

Similar properties

Property amenities

Parking and transport

  • Uncovered parking on site (USD 40 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 11:30 AM for a fee: USD 8 to 18 per person
  • 2 bars/lounges
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beach Bar
  • Chart Room Bar
  • One Duval

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room cot
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,605 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Low-height counter and sink (81 centimetre high)
  • Low-height door lock
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (81 centimetre wide)

More

  • 5 buildings
  • 5 floors
  • Banquet hall
  • Built in 1968
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 20 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 65.25 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach towels
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 8 to 18 per person
  • Uncovered self-parking fee: USD 40 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

House Pier
Pier House
Pier House Key West
Pier House Resort
Pier House Resort Key West
Pier Resort
Resort Pier
Pier Hotel Key West
Pier House Hotel Key West
Pier House Key West Florida
Pier Key West
Pier House Resort Spa
Pier Hotel Key West
Pier Key West
Pier House Key West Florida
Pier House Resort & Spa Resort
Pier House Resort & Spa Key West
Pier House Resort & Spa Resort Key West

Frequently asked questions

What is the cancellation policy at Pier House Resort & Spa?

Pier House Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pier House Resort & Spa?

As of 3 Sept 2025, prices found for a 1-night stay for 2 adults at Pier House Resort & Spa on 12 Sept 2025 start from AU$1,697.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pier House Resort & Spa?

Yep, Pier House Resort & Spa has an uncovered self car park for USD 40 per day.

Are there any beaches close to Pier House Resort & Spa?

Yep, Pier House Resort & Spa is a short 3-minute walk from Florida Keys Beaches. Fun beach activities include jet skiing, scuba diving and waterskiing.

Is there a spa on site at Pier House Resort & Spa?

Yep, The Spa at Pier House is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Pier House Resort & Spa have a pool?

Yep, and guests love it! Pier House Resort & Spa has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Pier House Resort & Spa?

Pier House Resort & Spa features a private beach, a full-service spa and a health club.

What makes Pier House Resort & Spa a romantic place to stay?

1 hot tub and beachfront dining, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Pier House Resort & Spa.

Is Pier House Resort & Spa family-friendly?

You bet! With amenities such as a private beach and a deli, as well as free infant beds in the guestrooms, it's no surprise that Pier House Resort & Spa is a hit with families.

Does Pier House Resort & Spa serve breakfast?

You bet, full breakfast is on offer daily from 8:00 AM to 11:30 AM.

Is there a free airport shuttle available at Pier House Resort & Spa?

No, Pier House Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Pier House Resort & Spa?

Yep, they've got a beach bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Pier House Resort & Spa?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Pier House Resort & Spa?

Dogs are welcome at Pier House Resort & Spa, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 9 kg per pet.

Pier House Resort & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 706 out of 1004 reviews
Rating 8 - Good. 167 out of 1004 reviews
Rating 6 - Okay. 72 out of 1004 reviews
Rating 4 - Poor. 41 out of 1004 reviews
Rating 2 - Terrible. 18 out of 1004 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Liked: Cleanliness, property conditions & facilities
First visit to Key West and we picked the best hotel. The Pier House Resort & Spa was amazing !!!! Clean, Spotless, & everyone who works there is pleasant and helpful. The best part was the 80 minute spa massages for me & my husband.The robes, and outdoor spa added to the resort experience. Can’t wait to go back again and also with friends .
Stayed 3 nights in Jun 2025

10/10 Excellent

Kevin Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice room and bathroom
Stayed 3 nights in Jun 2025

10/10 Excellent

Missie

Stayed 2 nights in Apr 2025

10/10 Excellent

Charles, Selbyville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Front desk staff was very helpful. They really made a difference. Specious, quite and well appointed room. Amenities include a beach and pool, a bar, with food service and beachside service, nice restaurant, parking. Great location. Everything is nearby. We didn't need a car.
Stayed 4 nights in May 2025

4/10 Poor

Meade

Disliked: Cleanliness
Stayed 4 nights in May 2025

10/10 Excellent

Shari

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It was a very convenient spot and was close to many restaurants and bars.
Stayed 7 nights in Mar 2025

4/10 Poor

Kelley J

Disliked: Cleanliness
A Disappointing Experience That Fell Short of Expectations After reading several positive reviews, I arrived at the resort with high expectations, but unfortunately, my experience didn’t quite match the praise. On the first day, I headed to the pool area, only to find most of the lounge chairs covered with towels but very few guests actually using them. It was difficult to find a towel, and despite several visits from the waiter to nearby areas, I was overlooked. A similar situation occurred on my return visit, with no pool attendant in sight. After about 30 minutes, I was finally able to locate a staff member who helped me get settled. Once there, I noticed that the palm trees appeared poorly maintained, with dead branches hanging precariously—something that could pose a safety risk. While I appreciated the charm of the roaming roosters, it would have been nice if the grounds were cleaned more frequently to address the mess they leave behind. The biggest letdown, however, was the condition of the pool itself. The bottom was visibly dirty, with large patches of debris, and the pool clock wasn’t functioning—suggesting that upkeep of the area might not be a priority. Overall, while the resort has potential, the lack of attention to detail and maintenance significantly impacted my stay.
Stayed 4 nights in May 2025

10/10 Excellent

Robert Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Jason Assaly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is amazing. Rooms are amazing. Spa is amazing. Beach is amazing (for Key West) and the pool is great! I said amazing too many times :)
Stayed 4 nights in May 2025

6/10 Okay

Jesse

Liked: Cleanliness
It was very underwhelming as a resort. If you are looking for a true resort atmosphere, this is not the place. Beach is tiny and they had a ton of seaweed in the water. The swimming pool is small as well. It is also an older facility, while it was fairly clean, it was definitely old...cracks in the walls of our room.
Stayed 3 nights in May 2025

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Angel

Stayed 1 night in May 2025

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness, amenities
Location, food, access to beach, and having a piece of Key West history right on property (The Chart Room) were amazing. The front desk staff is very helpful, and the property is also very clean. So many positives! However, the property is dated and could really use a refresh, and our room was very dark. Overall, we had a great stay but not sure it’s worth the price due to the 2 negatives.
Stayed 2 nights in May 2025

8/10 Good

todd

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, room comfort

My Favorite Relaxing Week

I have stayed here for a week each of the last few years and always look forward to coming back. The beach is very relaxing, the service attentive and the beach bar (and accompanying tunes) is great as always. The spa is terrific too. The rooms are a little dated, but clean and comfortable. Can’t beat the location either. Highly recommend!
Stayed 8 nights in May 2025

8/10 Good

Marilyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but my room was near an ice machine and was noisy.
Stayed 1 night in Feb 2025

10/10 Excellent

William

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall quality of the resort and its location were excellent. Staff were extremely friendly and helpful. Lee the concierge was great. Also a young man at check-in desk whose name we unfortunately didn’t get was wonderful. Our second time staying here, and we’re looking forward to returning.
Stayed 4 nights in May 2025

4/10 Poor

Chris, Hamilton

Stayed 3 nights in May 2025

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly Staff. Will recommend to my family and friends for sure
Stayed 5 nights in May 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Pier House. The rooms were comfortable and clean. The grounds were beautiful and the private beach was a great place to relax. The staff was very friendly and accommodating.
Stayed 5 nights in May 2025

10/10 Excellent

Kenneth Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all the way around!
Stayed 3 nights in May 2025

10/10 Excellent

Jeffrey, Ellicott City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot!
Stayed 4 nights in May 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pier house is always a great choice while in Key West because of the private beach. The pier house is conveniently located next to the duval Street, where all the action is.
Stayed 6 nights in Apr 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Kerry D

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We loved this resort! It was beautiful, and all the people were so friendly and helpful. It had everything we wanted and needed. Loved the ocean being close and the location was close to everything. It was well run and everyone was so helpful. Hope to come back in the future.
Stayed 5 nights in May 2025