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Universo

Property class: 3

Photo gallery for Universo

A balcony with a table set for two, overlooking a historic building with a tall tower.
A hallway with black and white checkered flooring, white doors, and a patterned tile wall.
A bedroom with a bed, bedside table, and a chair.
A modern reception area with a desk, chairs, a green rug, and a wall with a unique pattern.
A breakfast room with tables set for dining, a sign indicating the room, and a decorative bottle on the table.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room

Explore the area

View map
Piazza Santa Maria Novella, 20, 20, Florence, Tuscany, 50123
  • Place, Basilica of Santa Maria Novella
    ‪1 min walk‬
  • Place, Piazza di Santa Maria Novella
    ‪1 min walk‬
  • Place, Cathedral of Santa Maria del Fiore
    ‪6 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪11 min drive‬

Room options

View all photos for Triple Room

A double bed with a dark headboard, two bedside lamps, and a floral wallpaper pattern.

Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 23 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room

A modern hotel room with a large bed, a desk with a lamp, and a view through a glass door.

Deluxe Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Double or Twin Room

A bedroom with a bed, a window, and a view of the outside.

Classic Double or Twin Room

8.4 out of 10
Very good
(13 reviews)
  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Double or Twin Room

A room with a bed, a nightstand, and a view of a cityscape through a window with green curtains.

Superior Double or Twin Room

9.2 out of 10
Wonderful
(16 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Classic Single Room

A small, single-bed room with a desk and chair, a window with blinds, and a wall-mounted TV.

Classic Single Room

  • 11 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

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About the area

Florence

Universo puts you in the heart of Florence, within steps of popular attractions like Piazza di Santa Maria Novella and Basilica of Santa Maria Novella. Highlights at this hotel include a restaurant and in-room free WiFi. .This business-friendly hotel offers a business centre, concierge services and a 24-hour front desk. Additionally, you'll find Wi-Fi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 3-property class Historic Centre of Florence hotel include Piazza del Duomo and Ponte Vecchio.

What's nearby

  • Basilica of Santa Maria Novella - 1 min walk - 0.0 km
  • Piazza di Santa Maria Novella - 1 min walk - 0.1 km
  • Via de' Tornabuoni - 3 min walk - 0.3 km
  • Cathedral of Santa Maria del Fiore - 6 min walk - 0.6 km
  • Piazza del Duomo - 10 min walk - 0.9 km

Getting around

  • Unità Tram Stop - 1 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 4 min walk
  • Peretola Airport (FLR) - 25 min drive

Restaurants

  • ‪Ristorante Buca Mario - ‬3 min walk
  • ‪The Fiddler's Elbow - Irish Pub - ‬1 min walk
  • ‪Osteria e Vinaino Cicalone - ‬2 min walk
  • ‪Cafe dei Fossi - ‬3 min walk
  • ‪Ciro & Sons - ‬4 min walk

About this property

Universo

There's a restaurant on site. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a business centre on site. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Universo. Self parking is free.

This 3-star Florence hotel is smoke free.

  • 42 guestrooms or units
  • 5 levels
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Dining venue
Universo offers 42 accommodations with minibars and complimentary slippers. Each accommodation is individually furnished and decorated. LCD televisions come with cable channels. Bathrooms include baths or showers, bidets and hairdryers.

This Florence hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Similar properties

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Porta Faenza Hotel
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  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
4.6 out of 5, Wonderful, 1,006 reviews
The price is AU$190
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Airport shuttle available
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Family friendly

  • Babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station

Accessibility

  • Lift

More

  • 5 floors
  • Locally-owned and organised tours and activities
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

Property Registration Number IT048017A1SHCBGE33

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property class

This property has received its official star rating from the local rating authority.

Property is also known as

Hotel Universo Florence
Universo Florence
Hotel Universo Hotel
Hotel Universo Florence
Hotel Universo Hotel Florence

Frequently asked questions

What is the cancellation policy at Universo?

Universo offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Universo?

Yep, Universo has a free self car park.

Is there a free airport shuttle available at Universo?

No, Universo does not offer an airport shuttle service.

Is there a bar or restaurant at Universo?

Yep, you can grab a meal at Universo's onsite restaurant.

What time are check-in & check-out at Universo?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Universo?

No, pets are not allowed.

Universo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 260 out of 811 reviews
Rating 8 - Good. 327 out of 811 reviews
Rating 6 - Okay. 148 out of 811 reviews
Rating 4 - Poor. 45 out of 811 reviews
Rating 2 - Terrible. 31 out of 811 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great location.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfortable
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Property was in great location, staff was friendly, overall the stay was very enjoyable
Stayed 2 nights in Sep 2023
Verified review

8/10 Good

Kyrylo

Liked: Cleanliness, staff & service

Great place for short stay

Perfect location with all the attractions in walking distance.
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Luis Vasquez

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay in Florence. Location was perfect!!
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with a friendly staff.
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is well located.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful with suggestions for things to do, where to go etc.
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Verified traveller

Liked: Staff & service
Excellent location for a hotel. Friendly staff.
Stayed 5 nights in Jul 2022
Verified review

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hoteel

Nice and quiet central easy to get anywhere in florand A++
Stayed 2 nights in Apr 2024
Verified review

6/10 Okay

Seoung Kyung

Good location.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, cute room with everything I needed. Staff was very helpful and easy to work with.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Vern

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. We found the location to be ideal for us!
Stayed 3 nights in Oct 2023
Verified review

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Happy with the location and services provided.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Miss Tamsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend for location and facilities

Superb location, room and views. Lovely staff and really helpful.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Annabelle

Liked: Cleanliness, amenities, property conditions & facilities
Perfect for a one stay close to the train. Staff was very polite and exceptionally helpful.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Maryjo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very pleasant and we enjoyed the cafes and plaza right outside the hotel. Desk staff was very pleasant and helpful. Beds were comfortable.
Stayed 3 nights in Sep 2023
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant staff, very clean room great balcony with view of Santa novella. Many restaurants within the block
Stayed 3 nights in May 2024
Verified review

8/10 Good

Lyle

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. Short (5 min) walk from the train station and close to shopping, great food, and next to the Piazza Santa Maria. Room and Facility is plain and small but nice.
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location. Very nice bathroom. Staff at front desk very helpful.
Stayed 6 nights in Sep 2022
Verified review

10/10 Excellent

Eduardo López

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is really well located, very near of the train station, near for the downtown and outside there's plenty of very good restaurants. The employess are very kind and the facilities are in a very good condition.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Florence location!

The hotel was great! Perfect location, walk to everything. Nearby ATM, pharmacy and grocery. Plenty of restaurants near as well.
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

ka fai joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was my first time visiting Florences, the hotel is easy to get around all the areas. If I visit Florence again, I’d search this hotel first!!!
Stayed 4 nights in Aug 2023