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Helvetia & Bristol Firenze – Starhotels Collezione

5.0 star property
Luxury hotel connected to a railway/underground station in Florence with a full-service spa

Photo gallery for Helvetia & Bristol Firenze – Starhotels Collezione

Dinner served, Regional cuisine, al fresco dining
Lobby
Couples treatment room(s), Turkish bath/hammam, body treatments
Lobby
Suite Bristol

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$896
includes taxes & fees
22 Dec - 23 Dec

Explore the area

View map
Via Dei Pescioni 2, Florence, FI, 50123
  • Place, Piazza di Santa Maria Novella
    ‪3 min walk‬
  • Place, Ponte Vecchio
    ‪5 min walk‬
  • Place, Cathedral of Santa Maria del Fiore
    ‪5 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪15 min drive‬

Room options

View all photos for Triple Room

Triple Room

Triple Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Pillow menu
Renovated in 2021
  • 37 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Pillow menu
Renovated in 2021
  • 37 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Panoramic Suite

Panoramic Suite

Panoramic Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
  • 65 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double or Twin Room (Helvetia)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Double or Twin Room (Helvetia)

8.6 out of 10
Excellent
(7 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Pillow menu
Renovated in 2021
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite (View - Helvetia)

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite (View - Helvetia)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Pillow menu
Renovated in 2021
  • 35 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Heritage Suite

Heritage Suite

Heritage Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free rollaway/extra beds
TV
Pillow menu
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite (Helvetia)

Junior Suite (Helvetia)

Junior Suite (Helvetia)

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Pillow menu
Renovated in 2021
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room (Bristol)

Deluxe Double Room (Bristol)

Deluxe Double Room (Bristol)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Pillow menu
Renovated in 2021
  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Bristol

Suite Bristol

Suite Bristol

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Pillow menu
  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Presidential Suite Bristol

Presidential Suite Bristol

Presidential Suite Bristol

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Pillow menu
  • 99 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Junior Suite (Bristol)

Junior Suite (Bristol)

Junior Suite (Bristol)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Pillow menu
Renovated in 2021
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, Connecting Rooms

1 bedroom, premium bedding, minibar, in-room safe

Room, Connecting Rooms

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Pillow menu
Renovated in 2021
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds OR 1 Double Bed and 2 Single Beds

View all photos for Room (Cozy)

Room (Cozy)

Room (Cozy)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Pillow menu
Renovated in 2021
  • 13 sq m
  • Sleeps 1
  • 1 Single Bed

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About the area

Florence

Helvetia & Bristol Firenze – Starhotels Collezione puts you in the heart of Florence, connected to a railway/underground station and within just a 10-minute stroll of popular attractions like Piazza di Santa Maria Novella and Piazza della Signoria. Highlights at this luxury hotel include a full-service spa, a restaurant and a 24-hour gym. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and mani/pedis. The restaurant, Cibrèo Ristorante, serves Regional cuisine and is open for dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Additionally, you'll find free Wi-Fi in public areas, a Turkish bath/hammam and laundry facilities. Buffet breakfast is available daily between 7 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of car rentals on site. .Attractions within a 10-minute walk of this 5-property class Historic Centre of Florence hotel include Ponte Vecchio and Palazzo Vecchio.

What's nearby

  • Piazza di Santa Maria Novella - 3 min walk - 0.3 km
  • Ponte Vecchio - 5 min walk - 0.4 km
  • Piazza della Signoria - 5 min walk - 0.4 km
  • Cathedral of Santa Maria del Fiore - 5 min walk - 0.5 km
  • Piazza del Duomo - 6 min walk - 0.6 km

Getting around

  • Unità Tram Stop - 6 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 9 min walk
  • Peretola Airport (FLR) - 25 min drive

Restaurants

  • ‪Caffè Concerto Paszkowski - ‬2 min walk
  • ‪Osteria Belle Donne - ‬2 min walk
  • ‪Hard Rock Cafe Florence - ‬2 min walk
  • ‪GIACOSA - ‬1 min walk
  • ‪La Bussola - ‬2 min walk

About this property

Helvetia & Bristol Firenze – Starhotels Collezione

Luxury hotel connected to a railway/underground station in Florence with a full-service spa
Helvetia & Bristol Firenze – Starhotels Collezione offers its guests a full-service spa and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Helvetia & Bristol Firenze – Starhotels Collezione. For a fee, parking is available. A complete renovation of Helvetia & Bristol Firenze – Starhotels Collezione was completed in April 2021.

This 5-star Florence hotel is smoke free.

  • 1 building
  • 89 guestrooms or units
  • 6 levels
  • Built in 1894
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Helvetia & Bristol Firenze – Starhotels Collezione offers 89 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Satellite televisions are provided.

Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and bidets. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with Turkish bath/hammam.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 60 per day)
  • Limo/town car service
  • Parking on site (EUR 60 per day)
  • Valet parking on site (EUR 60 per day)
  • Limited on-site valet and self parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 40 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bristol Winter Garden
  • Cibrèo Caffè
  • Cibrèo Ristorante

Things to do

  • 24-hour gym
  • Full-service spa
  • Shopping

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Handrails in stairways (95 centimetre high)
  • Lift (80 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk (115 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 1894
  • Fireplace in lobby
  • Renovated entire property - April 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property's garage will be closed every day from midnight to 7 AM

Access methods

Staffed front desk

Pets

  • Pets: EUR 45 per pet, per stay
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 8.00 per person, per night, up to 7 nights

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 40 per person
  • Self-parking fee: EUR 60 per day
  • Valet parking fee: EUR 60 per day
  • Nearby parking fee: EUR 60 per day (1640 ft away)
  • Pet fee: EUR 45 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard and cash.

Property Registration Number IT048017A1JJ5NDZ7I

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Helvetia Bristol Firenze Starhotels Collezione Hotel Florence
Helvetia Bristol Firenze Starhotels Collezione Hotel
Helvetia Bristol Firenze Starhotels Collezione Florence
Helvetia Bristol Hotel Florence
Helvetia Bristol Firenze Starhotels Collezione
Helvetia Bristol Firenze Starhotels Collezione Hotel Florence
Helvetia Bristol Firenze Starhotels Collezione Hotel
Helvetia Bristol Firenze Starhotels Collezione Florence
Helvetia Bristol Firenze Starhotels Collezione
Helvetia & Bristol Firenze – Starhotels Collezione Hotel
Helvetia & Bristol Firenze – Starhotels Collezione Florence
Hotel Helvetia & Bristol Firenze – Starhotels Collezione
Helvetia & Bristol Firenze – Starhotels Collezione Florence
Helvetia Bristol Firenze – Starhotels Collezione
Helvetia Bristol

Frequently asked questions

What is the cancellation policy at Helvetia & Bristol Firenze – Starhotels Collezione?

Helvetia & Bristol Firenze – Starhotels Collezione offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Helvetia & Bristol Firenze – Starhotels Collezione?

As of 21 Dec 2025, prices found for a 1-night stay for 2 adults at Helvetia & Bristol Firenze – Starhotels Collezione on 22 Dec 2025 start from AU$867.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Helvetia & Bristol Firenze – Starhotels Collezione?

Yep, Helvetia & Bristol Firenze – Starhotels Collezione has a self car park for EUR 60 per day. A self car park is also available, for a fee.

Is there a spa on site at Helvetia & Bristol Firenze – Starhotels Collezione?

Yep, there is an onsite spa at Helvetia & Bristol Firenze – Starhotels Collezione. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

What makes Helvetia & Bristol Firenze – Starhotels Collezione a romantic place to stay?

Couples spa treatments and al fresco dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Helvetia & Bristol Firenze – Starhotels Collezione.

Is Helvetia & Bristol Firenze – Starhotels Collezione family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as childcare services in the guestrooms, it's no surprise that Helvetia & Bristol Firenze – Starhotels Collezione is a hit with families.

Does Helvetia & Bristol Firenze – Starhotels Collezione serve breakfast?

Yeah, buffet brekkie is offered daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Helvetia & Bristol Firenze – Starhotels Collezione?

No, Helvetia & Bristol Firenze – Starhotels Collezione does not offer an airport shuttle service.

Is there a bar or restaurant at Helvetia & Bristol Firenze – Starhotels Collezione?

Yep, they've got a lounge bar and an onsite restaurant that serves Regional cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Helvetia & Bristol Firenze – Starhotels Collezione?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Helvetia & Bristol Firenze – Starhotels Collezione?

Cats and dogs are welcome at Helvetia & Bristol Firenze – Starhotels Collezione, with food and water bowls on offer.

Helvetia & Bristol Firenze – Starhotels Collezione Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 380 out of 549 reviews
Rating 8 - Good. 118 out of 549 reviews
Rating 6 - Okay. 32 out of 549 reviews
Rating 4 - Poor. 12 out of 549 reviews
Rating 2 - Terrible. 7 out of 549 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful the staff was great and The room was amazing. Close walk to downtown dinning shopping!!
Stayed 2 nights in Sep 2025

4/10 Poor

Rebecca

Travelled with family
Disliked: Staff & service
Other than the girl who checked me in, everyone who works in this hotel is rude. It is shocking that this is a five star hotel. I had a negative experience at the Spa. The person who showed me around the spa could not articulate and I couldn’t understand a thing she said. And then I used one of the rooms apparently that you have to pay extra for, this nut stood in the door yelling at me while there were other guests there with her. I asked her to please close the door so I could get up and leave and she proceeded to stand there watching me and never offered for me to add the service. It was absolutely jarring and ruined my time there. In addition in the relaxation area there is mold all over the ceiling. It is so disgusting. Later, I ordered tea in the lobby in the evening and I had to wait 15 or 20 minutes and talk to two different people to get some tea to take to my room. The maid did not restock the tea or the sugar in my room. And when we checked out, we left the keys at the front desk. An hour later, I got a very rude call telling me I had to leave the hotel. I had already left. I am disgusted at the lackluster service especially at this price point. I was treated horribly. These people have some kind of Superiority complex bc they think they’re a five star hotel. Well, they’re Not. I will not be back to this hotel because of their rude staff. There’s plenty of competition in the surrounding area.
Spa relaxation area
Stayed 2 nights in Sep 2025

10/10 Excellent

Donna

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

JM

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel and the best most amazing educated concierges ever!! Both of them!! Definitely worth to stay!!!
Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Blown away by the customer service and attention, location of hotel and the room and spa. We could not have been happier.
Stayed 5 nights in Sep 2025

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PRO: large room and bathroom, CONS:limited closet space and where to put your suitcase.
Stayed 3 nights in Jul 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Timeless Gem in the heart of Florence- 5 Star

I recently had the absolute pleasure of staying at the Helvetia & Bristol Firenze, and it was nothing short of a luxurious dream. From the moment I arrived, the service was impeccably warm and professional – the staff went above and beyond to make me feel like royalty, handling every request with a smile and genuine Florentine charm. Whether it was arranging a seamless check-in or offering insider tips on the city’s hidden gems, their attention to detail was truly outstanding. The location is unbeatable – right in the historic center, steps away from the Duomo, Ponte Vecchio, and the Uffizi Gallery. Exploring Florence on foot was effortless, and returning to the hotel each evening felt like retreating to an elegant oasis amid the Renaissance splendor. No need for taxis or public transport; everything was at my doorstep. As for the rooms, they were pure elegance personified. My suite was spacious, impeccably clean, and beautifully appointed with classic Italian furnishings, plush bedding that invited deep relaxation, and modern amenities that blended seamlessly with the historic vibe. The marble bathroom was a spa-like retreat, complete with luxurious toiletries and fluffy robes – I could have happily stayed in forever! While I didn’t have the chance to dine at the hotel’s restaurant this time (next visit, for sure!), everything else about my stay was flawless. If you’re seeking a 5-star experience that captures the
Stayed 4 nights in Sep 2025

10/10 Excellent

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an exquisite hotel with absolute luxury and simply the best breakfast buffet we had in all of Italy. We traveled from Venice to Florence and this hotel was a last splurge. It was worth the high price. The room was beautiful in the newer Bristol tower and the spa was relaxing. The best breakfast buffet with cheery staff made our last day so happy.
Breakfast buffet
Breakfast buffet
Stayed 1 night in Sep 2025

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Christopher

Stayed 2 nights in Aug 2025

10/10 Excellent

Adil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel
Stayed 4 nights in Jul 2025

10/10 Excellent

jackson

Stayed 1 night in Aug 2025

10/10 Excellent

jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
omg location !!! breakfast amazing ,, staff great ! the stay was beautiful ! will be back!
Stayed 1 night in Aug 2025

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Family of fove absolutely loves the property. The staf were genuinely the kindest and most helpful and the hotel was beautiful - we loved our adjoining suite / room for the kids - just perfect! And could not be a better location.
Stayed 1 night in Aug 2025

10/10 Excellent

manoz

Liked: Cleanliness, amenities, property conditions & facilities
Super friendly service nice staff place was amazing clean respectful. Beautiful hotel!!!!
Stayed 6 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

My family and I really enjoyed staying at this hotel. The location was ideal. Rooms were nice and spacious. The shower was excellent. Water pressure was perfect, which is a big deal to me. Loved that drinking water was complimentary considering Italy is so hot in July and that they provided ample amounts each day. The only thing that was a little disappointing was the $150 hotel service tip that was added onto our final bill. The front desk representative did explain that it was completely optional and that it could be removed, but it made me a bit uncomfortable and I felt obligated to leave it on (which I think is their strategy). I don't feel like that is the proper way to earn tips.
Stayed 4 nights in Jul 2025

10/10 Excellent

Michael, Merrick

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Helvetia & Bristol! The hotel is beautiful, the location is perfect, and the staff couldn’t have been kinder or more attentive. They really went out of their way to make us feel welcome—and our dog was treated like royalty. He got just as much attention (if not more!) than we did. It’s rare to find a place that’s this elegant and still so down-to-earth and dog-friendly. We’re already looking forward to our next visit!
Stayed 2 nights in Jul 2025

10/10 Excellent

J

Amazing hotel and the personal. Rxpecialiy the 2 consisted
Stayed 2 nights in Jul 2025

10/10 Excellent

Anna, Rowville

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This historic hotel is sheer opulence. The perfect location! Walking distance to beautiful cafes, bars and restaurants as well as every cultural stop and must see in Florence. The staff are kind and obliging, generous with their time.
Stayed 2 nights in Jul 2025

10/10 Excellent

Johanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. I stay at 5 start hotels non stop and this was good. What made it good was amazing educated personal. Especially 2 concierges. All details on this hotel were good and beautiful
Stayed 3 nights in Jul 2025

10/10 Excellent

Virna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Florence

Amazing stay , best hotel in Florence. Super service , amazing location.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ehab, Scottsdale

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Jun 2025

10/10 Excellent

Chrysostomos

Liked: Cleanliness, amenities, property conditions & facilities
Centrally located. Excellent hotel, clean and friendly service.
Stayed 3 nights in Jun 2025