Cairn Hotel Group - accommodation in Ferryhill

This is such a lovely hotel! We opted for a Club room and I’m so glad we did😊 The room was really spacious with a floor to ceiling window framing the fabulous River Tyne view and easy chairs right by the window to enjoy it. The room has included WiFi which was strong enough to stream and a well equipped, though slightly tired bathroom. In addition to the room, the staff were friendly and helpful, the bar served very good cocktails and the breakfast was excellent value. All in all an excellent experience, and I’m sure we will be back to the Copthorne hotel very soon!

Poor attitude from staff to a group of disabled (visually impaired) guests with no reasonable adjustments to check in process. Dogmatic jobsworth staff at reception (though to be fair notably a manager stepped in effectively later and “took ownership” to resolve some issues and find the lost bag). Bag taken by porter to a room unconnected to the group and not found for several hours after a trawl of hotel CCTV. Deposit insisted on in case we used mini bar in the room but fridge broken and empty. Double occupancy couple put in single room and vice versa. Bedroom window propped open by a mug on the window sill (on the fourth floor in a room occupied by blind person) was an accident waiting to kill someone on the pavement outside. Very noisy rooms with obviously no soundproofing. Definitely not a hotel to ever use by any group organiser.

Room was excellent the staff couldn’t be more helpful and pleasant and the food was outstanding