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Grey Street Hotel

3.5 star property
Eco-certified hotel with full-service spa and 24-hour front desk

Photo gallery for Grey Street Hotel

Junior Suite
Couples treatment room(s), body treatments, hot stone massages
Lobby sitting area
Exterior
Daily full breakfast (GBP 15 per person)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Room service
  • Spa
  • Bar
  • 24/7 front desk

Explore the area

Map
2-12 Grey Street, Newcastle-upon-Tyne, England, NE1 6EE
  • Castle Keep
    ‪3 min walk‬
  • St. James' Park
    ‪9 min walk‬
  • Quayside
    ‪10 min walk‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Twin Room

Premium bedding, in-room safe, individually decorated, desk

Standard Twin Room

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Premium bedding
  • 20 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, individually decorated, desk

Deluxe Twin Room

8.6 out of 10
Excellent
(14 reviews)

Highlights

Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Premium bedding
  • 28 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Premium bedding
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, in-room safe, individually decorated, desk

Junior Suite

8.8 out of 10
Excellent
(13 reviews)

Highlights

Individually decorated
Air conditioning
Heating
Connecting rooms available
TV
Premium bedding
Blackout curtains
Shower/bath combination
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.8 out of 10
Excellent
(32 reviews)

Highlights

Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Premium bedding
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Newcastle-upon-Tyne

Grey Street Hotel puts you in the heart of Newcastle-upon-Tyne, within just a 10-minute stroll of Castle Keep and Tyne Bridge. Highlights at this eco-friendly hotel include a full-service spa and in-room free WiFi. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with reflexology and mani/pedis. Monument Bar is the hotel's own lobby lounge. Other amenities include free Wi-Fi in public areas and laundry facilities. On weekend mornings full breakfast is served between 8:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Places within a 15-minute walk of this 3.5-property class Newcastle City Center hotel include Chinatown and Quayside.

What's nearby

  • Castle Keep - 3 min walk - 0.3 km
  • Chinatown - 7 min walk - 0.7 km
  • St. James' Park - 9 min walk - 0.8 km
  • Quayside - 10 min walk - 0.9 km
  • Gateshead Millennium Bridge - 12 min walk - 1.0 km

Getting around

  • Monument Station - 5 min walk
  • Newcastle Central Station - 6 min walk
  • Newcastle (NCL-Newcastle Intl.) - 14 min drive

Restaurants

  • ‪Miller & Carter - ‬1 min walk
  • ‪Revolución de Cuba - ‬3 min walk
  • ‪Alvinos - ‬2 min walk
  • ‪Old George Inn - ‬3 min walk
  • ‪Flares - ‬1 min walk

About this property

Grey Street Hotel

Eco-certified hotel with full-service spa and 24-hour front desk
Grey Street Hotel offers its guests a full-service spa. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. The eco-certified Grey Street Hotel also features a terrace, concierge services, and laundry facilities.

This 3.5-star Newcastle-upon-Tyne hotel is smoke free.

  • 49 guestrooms or units
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
Grey Street Hotel offers 49 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. Each accommodation is individually decorated. Beds feature premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is open selected days.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Polish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Weekend full breakfast available 8:00 AM to 10:30 AM for a fee: GBP 15 for adults and GBP 7.50 for children
  • A bar/lounge

Restaurants on site

  • Monument Bar

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 24 December and 26 December.
The property is closed: Christmas Eve and Christmas Day.
The following facilities are closed on Monday, Tuesday and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Pets: GBP 20.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 35.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15 for adults and from GBP 7.5 for children
  • Pet fee: GBP 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grey Street Hotel Hotel
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Newcastle-upon-Tyne
Grey Street Hotel Newcastle-upon-Tyne
Grey Street Hotel Hotel Newcastle-upon-Tyne

Frequently asked questions

What is the cancellation policy at Grey Street Hotel?

Grey Street Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Grey Street Hotel?

The closest beach to Grey Street Hotel is Longsands Beach (13.2 km).

Is there a spa on site at Grey Street Hotel?

Yep, there is an onsite spa at Grey Street Hotel. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

What makes Grey Street Hotel a romantic place to stay?

Couples spa treatments and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Grey Street Hotel.

Does Grey Street Hotel serve breakfast?

You bet, our visitors are hooked on the full breakfast here! Offered at weekends from 8:00 AM to 10:30 AM, this is the spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Grey Street Hotel?

No, Grey Street Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Grey Street Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Grey Street Hotel?

Dogs are welcome at Grey Street Hotel, with food and water bowls on offer.

Grey Street Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 628 out of 1001 reviews
Rating 8 - Good. 260 out of 1001 reviews
Rating 6 - Okay. 79 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 8 out of 1001 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Heidi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Clean and Comfortable

Stayed one night for business
Stayed 1 night in Apr 2025

6/10 Okay

Marie

Travelled with family
Liked: Cleanliness, staff & service
Very noisy limited tea tray with just enough for one coffee per person Extremely warm and no air con or fan when requested
Stayed 1 night in Mar 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

MICHAEL, LEEDS

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It’s not a quiet hotel what makes the hotel is the staff Rooms are small no fridge but I’m not marking down the hotel for this as the staff make the difference. Rooms are decorated well good sized tv If you going read this review it’s worth a visit if you like large rooms and not on the main road don’t book and leave a silly review. Staff make this hotel it’s compact but take note of the above. Close to everything you need without the huge price tag
Stayed 2 nights in Mar 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Hotel was perfect. Great location right in the centre of town. Very comfy clean rooms. Only issue was hotel bar now closed so couldn’t get a late night drink after our day out but otherwise perfect for us!
Stayed 2 nights in Mar 2025

8/10 Good

Karis

Stayed 1 night in Mar 2025

8/10 Good

Peter

Stayed 1 night in Mar 2025

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good location. Room was big and comfortable. When we got to our room there was 3 bottles behind the curtain from the previous guests
Stayed 2 nights in Mar 2025

8/10 Good

Samantha

Stayed 2 nights in Feb 2025

10/10 Excellent

Claire

Liked: Cleanliness, property conditions & facilities, room comfort

Newcastle excellent time

It was amazing, nothing was too much trouble for anyone
Stayed 2 nights in Mar 2025

10/10 Excellent

Lynsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visiting daughter who is at university

Weather was ok, a bit chilly and windy, but didn’t rain.
Stayed 2 nights in Mar 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location and atmosphere - but noisy

Beautiful hotel, in great inner city location - couldn't be better for accessing what Newcastle and the North East has to offer. The downside to this hotel is that you can hear what is going on in the rooms around you. Three nights of the four we stayed at the Grey Street Hotel we were woken by our neighbours - who in all but one instances weren't being particularly loud, just having a conversation.
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay Feb 2025

Amazing stay, friendly welcome, very clean room. Check in and out process was simple and the location is perfect for bars and restaurants. Very dissappointing that the king size bed was two large singles pushed together however.
Stayed 1 night in Feb 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend in Newcastle

Lovely hotel. Very clean room friendly staff. In city centre close to bars and restaurants. Would definitely recommend and will be staying again on future trips to Newcastle.
Stayed 2 nights in Feb 2025

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Lynn

Travelled with partner
First time staying here as thought we’d try a different hotel in the Toon Check in great 👍, staff polite and informative Hotel location great for access to city centre We were going to Theatre Royal that evening so hotel was very very handy as only a 2 min walk away
Stayed 1 night in Feb 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

Fab location

Stay nice, good location. Mostly nicely decorated and clean but decorative pillows had stains and the bin hadn’t been emptied from before we arrived
Stayed 1 night in Feb 2025

10/10 Excellent

Alan

I have stayed at this hotel a few times and it never fails to impress. Great staff, very good comfort and sleep quality and excellent breakfast. Situated on Grey Street, in city centre. Excellent!
Stayed 1 night in Feb 2025

2/10 Terrible

James

Disliked: Staff & service

Rude manager

Reception staff didn't seem to know what they were doing. 'Manager' (Matt) was rude, arrogant and unhelpful.
Stayed 1 night in Feb 2025

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort

Great stay

Great hotel in a very central location. Rooms look like they have had a refurbishment and are very classy looking. Bed was lovely and comfy. The junior suite has a great separate shower and bath. Breakfast was well stocked and the hot food options were delicious. All staff were friendly and helpful. Will definitely use again.
Stayed 2 nights in Feb 2025