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The Randolph Hotel Oxford, a Graduate by Hilton

5.0 star property
Luxury hotel with full-service spa and bars/lounges

Photo gallery for The Randolph Hotel Oxford, a Graduate by Hilton

Stunning staircase and arched windows create a grand entrance, flanked by a reception desk and elegant decor.
Conference room with a long table and eight chairs, surrounded by classic design elements and a decorative fireplace.
Relax in a classic living room with traditional and modern furnishings, a coffee table, and artwork on the walls.
Experience the charm of The Randolph Hotel, where a beautiful flower basket and elegant entrance set the tone for a memorable stay.
Enjoy a view of the historic building from the comfort of this room, featuring a leather armchair, round table, and floor lamp.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Room service
  • 24/7 front desk
The current price is AU$422
includes taxes & fees
4 Aug - 5 Aug

Explore the area

Map
Beaumont Street, Oxford, England, OX1 2LN
  • University of Oxford
    ‪1 min walk‬
  • Oxford Castle
    ‪6 min walk‬
  • Christ Church College
    ‪6 min walk‬
  • Oxford (OXF)
    ‪13 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, View

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed, View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Fan
Pillow-top bed
Premium bedding
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Randolph Suite)

Suite, 1 King Bed (Randolph Suite)

Suite, 1 King Bed (Randolph Suite)

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Sofa bed - queen
Premium bedding
Blackout curtains
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Premium bedding, pillow-top beds, minibar, in-room safe

Suite, 1 King Bed, City View

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Fan
Pillow-top bed
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Double Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 Double Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Fan
Pillow-top bed
Premium bedding
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, View

Room, 1 Double Bed

Room, 1 Double Bed, View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Fan
Pillow-top bed
Premium bedding
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Fan
Pillow-top bed
Premium bedding
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(3 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Fan
Pillow-top bed
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 2 Single Beds

7.4 out of 10
Good
(3 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Fan
Pillow-top bed
Premium bedding
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room, 2 Single Beds

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Fan
Pillow-top bed
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite (Oxford Suite)

Premium bedding, pillow-top beds, minibar, in-room safe

Suite (Oxford Suite)

Highlights

Separate sitting area
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Sofa bed - queen
Premium bedding
Blackout curtains
  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed, Accessible

7.0 out of 10
Good
(2 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Fan
Pillow-top bed
Premium bedding
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed, Connecting Rooms

Premium bedding, pillow-top beds, minibar, in-room safe

Family Room, 1 King Bed, Connecting Rooms

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Fan
Pillow-top bed
Premium bedding
  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite, 1 King Bed

Royal Suite, 1 King Bed | Living area

Royal Suite, 1 King Bed

Highlights

Separate sitting area
Heating
Connecting rooms available
Dining table
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Fan
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Single Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 Single Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Fan
Pillow-top bed
Premium bedding
  • 16 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Graduate King Room

Premium bedding, pillow-top beds, minibar, in-room safe

Graduate King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Graduate Accessible King Room

Premium bedding, pillow-top beds, minibar, in-room safe

Graduate Accessible King Room

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Junior Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Graduate Deluxe Twin

Bathroom

Graduate Deluxe Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Graduate Double

Premium bedding, pillow-top beds, minibar, in-room safe

Graduate Double

  • Sleeps 2
  • 1 Double Bed

View all photos for Graduate Double With View

Premium bedding, pillow-top beds, minibar, in-room safe

Graduate Double With View

  • Sleeps 2
  • 1 Double Bed

View all photos for Graduate Twin Room

Premium bedding, pillow-top beds, minibar, in-room safe

Graduate Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Graduate Single

Premium bedding, pillow-top beds, minibar, in-room safe

Graduate Single

  • Sleeps 1
  • 1 Single Bed

View all photos for Oxford Suite (Superior Suite)

Premium bedding, pillow-top beds, minibar, in-room safe

Oxford Suite (Superior Suite)

  • Sleeps 2
  • 1 King Bed

View all photos for Randolph Suite (Superior Suite)

Premium bedding, pillow-top beds, minibar, in-room safe

Randolph Suite (Superior Suite)

  • Sleeps 2
  • 1 King Bed

View all photos for Graduate Deluxe King with View

Premium bedding, pillow-top beds, minibar, in-room safe

Graduate Deluxe King with View

  • Sleeps 2
  • 1 King Bed

View all photos for Graduate Deluxe King

Premium bedding, pillow-top beds, minibar, in-room safe

Graduate Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite

Premium bedding, pillow-top beds, minibar, in-room safe

Royal Suite

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

About the area

Oxford

A luxury stay in the heart of Oxford awaits you at The Randolph Hotel Oxford, a Graduate by Hilton. Within steps you'll find University of Oxford and Thames River within a 15-minute stroll. Highlights at this hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering at Wellness at the Randolph can include massages and facials along with access to the sauna and hot tub. The restaurant, The Alice Restaurant, serves British cuisine and is open for breakfast, lunch and dinner. The Morse Bar is the hotel's own cocktail bar. 5592 square feet (520 square metres) of event facilities include 7 meeting rooms and conference space. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and free use of bicycles. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Within a 20-minute drive of this 5-property class Oxford City Centre hotel, attractions include Blenheim Palace and Bicester Village.

What's nearby

  • University of Oxford - 1 min walk - 0.0 km
  • New Theatre Oxford - 2 min walk - 0.2 km
  • Bodleian Library - 5 min walk - 0.4 km
  • Oxford Castle - 6 min walk - 0.5 km
  • Christ Church College - 6 min walk - 0.6 km

Getting around

  • Oxford Station - 10 min walk
  • Oxford (OXF) - 12 min drive

Restaurants

  • ‪Wendy's - ‬2 min walk
  • ‪Cosmo - ‬2 min walk
  • ‪Najar's Place - ‬2 min walk
  • ‪Itsu - ‬2 min walk
  • ‪The Ashmolean Cafe - ‬1 min walk

About this property

The Randolph Hotel Oxford, a Graduate by Hilton

Luxury hotel with full-service spa and bars/lounges
The Randolph Hotel Oxford, a Graduate by Hilton offers its guests a full-service spa and complimentary bicycles. There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Event space at this hotel measures 5592 square feet (520 square metres) and includes conference space. Spa services, multilingual staff, and concierge services are also featured at the luxury The Randolph Hotel Oxford, a Graduate by Hilton. For a fee, parking is available.

This 5-star Oxford hotel is smoke free.

  • 1 building
  • 151 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • Conference rooms
  • 5592 sq ft of conference space
  • 520 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue
The Randolph Hotel Oxford, a Graduate by Hilton offers 151 accommodations with minibars and espresso makers. Pillowtop beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include an iron/ironing board and fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellness at the Randolph. Services include facials and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Languages

Dutch, English, French, German, Italian, Japanese, Latvian, Russian, Spanish, Turkish

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The price is AU$546
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (GBP 48 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 26 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Alice Restaurant
  • The Drawing Room
  • The Morse Bar

Things to do

  • Free bicycle rentals
  • Full-service spa

Family friendly

  • Cot (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 5,592 square feet of conference space
  • 7 meeting rooms

Full-service spa

  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (95 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Cot (surcharge)
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Fan
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 60 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 17 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for GBP 50 per night.
  • Cots (infant beds) are available for GBP 50 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 26 per person
  • Valet parking fee: GBP 48 per night
  • Pet fee: GBP 60 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 50 per night
  • Rollaway bed fee: GBP 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, JCB International, Barclaycard and cash.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 17 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Macdonald Randolph
Macdonald Hotel Randolph
Macdonald Randolph
Macdonald Randolph Hotel
Macdonald Randolph Hotel Oxford
Macdonald Randolph Oxford
Randolph Hotel
Randolph Macdonald
Randolph Macdonald Hotel
Randolph Hotel Oxford
The Randolph Hotel
Macdonald Randolph Hotel
The Randolph Hotel by Graduate Hotels
The Randolph Hotel Oxford a Graduate by Hilton
The Randolph Hotel Oxford, a Graduate by Hilton Hotel
The Randolph Hotel Oxford, a Graduate by Hilton Oxford
The Randolph Hotel Oxford, a Graduate by Hilton Hotel Oxford

Frequently asked questions

What is the cancellation policy at The Randolph Hotel Oxford, a Graduate by Hilton?

The Randolph Hotel Oxford, a Graduate by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Randolph Hotel Oxford, a Graduate by Hilton?

As of 10 July 2025, prices found for a 1-night stay for 2 adults at The Randolph Hotel Oxford, a Graduate by Hilton on 4 Aug 2025 start from AU$422.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Randolph Hotel Oxford, a Graduate by Hilton?

Yep, The Randolph Hotel Oxford, a Graduate by Hilton has valet parking for GBP 48 per night.

Is there a spa on site at The Randolph Hotel Oxford, a Graduate by Hilton?

Yep, Wellness at the Randolph is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy services like facials.

What makes The Randolph Hotel Oxford, a Graduate by Hilton a romantic place to stay?

A hot tub, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Randolph Hotel Oxford, a Graduate by Hilton.

Is The Randolph Hotel Oxford, a Graduate by Hilton family-friendly?

You bet! With amenities such as free bike rentals, as well as cots/infant beds in the guestrooms, it's no surprise that The Randolph Hotel Oxford, a Graduate by Hilton is a hit with families.

Does The Randolph Hotel Oxford, a Graduate by Hilton serve breakfast?

Yep, buffet brekkie is served on weekdays from 7:00 AM to 10:00 AM and weekends from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at The Randolph Hotel Oxford, a Graduate by Hilton?

No, The Randolph Hotel Oxford, a Graduate by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at The Randolph Hotel Oxford, a Graduate by Hilton?

Yep, you can grab a meal at The Randolph Hotel Oxford, a Graduate by Hilton's onsite restaurant that serves British cuisine.

What time are check-in & check-out at The Randolph Hotel Oxford, a Graduate by Hilton?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Randolph Hotel Oxford, a Graduate by Hilton?

Cats and dogs are welcome at The Randolph Hotel Oxford, a Graduate by Hilton, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 34 kg per pet.

The Randolph Hotel Oxford, a Graduate by Hilton Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 412 out of 645 reviews
Rating 8 - Good. 122 out of 645 reviews
Rating 6 - Okay. 64 out of 645 reviews
Rating 4 - Poor. 24 out of 645 reviews
Rating 2 - Terrible. 23 out of 645 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Timothy

Stayed 1 night in Apr 2025

10/10 Excellent

Nigel

Stayed 1 night in Apr 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most comfortable bed I slept in my entire trip.
Stayed 1 night in Mar 2025

10/10 Excellent

Elisabet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great short stay, would definitely recommend and come again!
Stayed 1 night in Mar 2025

10/10 Excellent

Abigail

Stayed 2 nights in Mar 2025

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel close to everything. Staff is amazing
Stayed 1 night in Mar 2025

10/10 Excellent

Tonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel and the perfect treat for my birthday.
Stayed 1 night in Mar 2025

10/10 Excellent

Sumanjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

An exceptional property in a perfect location. My room was quite far away from reception and it’s a bit of a maze but it was beautiful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jemmella

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay for a Mother’s Day treat. Every staff member we met was exceptional, thank you very much!
Stayed 1 night in Mar 2025

10/10 Excellent

elizabeth

Stayed 1 night in Mar 2025

6/10 Okay

Anthony

Travelled with partner
Needs better attention to detail.
Stayed 1 night in Mar 2025

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Vernon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central location.
Stayed 2 nights in Mar 2025

10/10 Excellent

Pedro, Woking

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and we were very well received
Stayed 1 night in Mar 2025

10/10 Excellent

Harriet

Stayed 1 night in Mar 2025

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the only place to stay in visiting Oxford. So much fun and love The Alice and The Morse themes.Will definitely return .
Stayed 1 night in Feb 2025

10/10 Excellent

Tracey

Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel, beautifully finished. Highly recommend
Stayed 1 night in Mar 2025

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with lots of character and so centrally located! Room was tight but beautifully appointed and hotel bar was absolutely lovely!
Stayed 2 nights in Nov 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Mattress clearly good quality but well past its use by date and SO uncomfortable. It was like sleeping on a marshmallow on a slope on a boat. Got no sleep at all. Hotel of this standard should be checking condition of mattresses and replacing ancient knackered ones.
Stayed 1 night in Mar 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Fantastic staff who made my birthday stay special with some added touches. Staff at reception and the Morse Bar really went the extra mile, thank you! We used the spa which was £20 per head, there was a bit of an odour to the changing room area and the shower in the thermal area was blocked and water over flowing. The bed was extremely comfortable and one of the best night sleeps we’ve had in a long time!
Stayed 1 night in Mar 2025

10/10 Excellent

Francis, Tallahassee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good service.
Stayed 1 night in Mar 2025

6/10 Okay

Mariaelena

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
This property is in walking distance from shopping, restaurants and really cool architecture. The restraint had poor and slow service. The food is overpriced for this area. The room was nice. The shower was out of soap. The housekeeping does not vacuum. No attention to detail here. Every service person we encountered seemed bothered to interact. The beds are wonderfully soft!
Stayed 1 night in Mar 2025

6/10 Okay

jo

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2025